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Recovering the admin password of your Velop system

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During setup, a secured system generated admin password will be created to secure your node.  For security reasons, this password will not be visible.  You must change this password by logging into your Linksys app through the Linksys server account you created or used during setup.  If the Linksys server is down, or you can’t log in using your admin password, you can use the recovery method.  To recover your Linksys server account password, click here.

The steps below will provide instructions on how to recover the admin password.  However, if you can log in using your Linksys server account, you can simply change the admin password in the Linksys app.  Click here for instructions.

 

Directions

NOTE:   Steps and images may vary depending on the operating system of your mobile device.  In the examples below, iOS and Android devices are used.

Step 1:  
Connect your mobile device to your router's Wi-Fi then open the Linksys app.

Step 2:
For iOS, tap Manage Your Wi-Fi.  For Android, tap Log in.
 
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Step 3:
Tap on Forgot password?.

 
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Step 4:
Enter the email address where you prefer the reset link to be sent.  Then tap Send Email for iOS or Reset Password for Android.

 
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Step 5:
Open the reset link that was sent to your email.


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NOTE:  If you cannot find an email from Linksys in your inbox, check your Junk or Spam folder.

Step 6:
Enter a new admin password on the New Password and Confirm Password fields.


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Step 7:
Tap Ok.

Step 8:
Tap Sign In to return to the Linksys app.

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