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Linksys Velop Intelligent Mesh WiFi System with Extenders Frequently Asked Questions

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TABLE OF CONTENTS

HARDWARE INFORMATION


1.  What is the Linksys Velop Intelligent Mesh WiFi System with Extenders?
2.  What are the main features of this product?
3.  What are the system specifications of the Velop Extender?
4.  What are the requirements in setting up a Velop system?
5.  What is the warranty period of the Velop system?
6.  Does the node have an indicator light?​

SETUP AND INSTALLATION

1.  How do I set up the node?
2.  How do I set up an extender?
3.  Can I set up an extender as a parent node?
4.  Can an extender replace a router?
5.  How many nodes do I need?
6.  How many nodes can I add to my network?

FIRMWARE UPGRADE

1.  How do I upgrade the Velop system's firmware?
2.  How do I check the firmware version of the Velop system?

FEATURES AND FUNCTIONS

1.  How do I access the Velop dashboard?
2.  What are the default Wi-Fi settings of an extender?
3.  What is the default IP address of an extender?
4.  What is the default Guest Wi-Fi name of an extender?
5.  What other features and functions does the node have?

TROUBLESHOOTING

1.  How do I manually reset my devices to factory defaults?
2.  How do I recover my admin password?

SPECIAL FEATURES

1.  What is bridge mode?
2.  How do I put the Velop into bridge mode?
3.  How can I tell if the Velop is on bridge mode?
4.  What features are disabled when Velop is on bridge mode?
HARDWARE INFORMATION

1.  What is the Linksys Velop Intelligent Mesh WiFi System with Extenders?

The Linksys Velop Intelligent Mesh WiFi System allows you to place nodes near smart home devices and hard to reach places like garages and hallways.  It comes with extender nodes that fit all wall sockets for a whole-home mesh Wi-Fi.

The Linksys WHW0203P is a bundle which includes one tri-band node and two dual-band extender nodes where the Velop will be set up as a parent and the extenders will be the child nodes.  For details on this combo, click
here.


2.  What are the main features of this product?

To learn more about the features of the node, click here.  To learn more about the extenders, click here.

3.  What are the system specifications of the Velop Extender?


For detailed information on the Velop Extender's specifications, click here.

4.  What are the requirements in setting up a Velop system?

These are the requirements for setting up the Velop system:
  •  ​​​​​A modem or a modem router (gateway) with a working internet connection
  •  A mobile device with the latest version of the Linksys app 
5.  What is the warranty period of the Velop system?

The warranty period is dependent on the country of purchase.  For more information about the device’s warranty, click here.

6.  Does the node have an indicator light?​

Yes.  The node has single indicator light on top that gives you information about the node's operation.  To learn more, click here.

SETUP AND INSTALLATION

1.  How do I set up the node?

Setting up the node is easy using the Linksys app.  To set up the node with an Android™ device, click here.  To set up the node with an iOS device, click here.

2.  How do I set up an extender?

In setting up an extender, keep in mind that the parent node must be set up first as an extender can only be used as a child node.  For step-by-step instructions on how set up an extender with an Android device, click here.  
For instructions using an iOS device, click here.

3.  Can I set up an extender as a parent node?

No.  An extender can only be used as a child node.

4.  Can an extender replace a router?

No.  An extender will not work as a router as it can only be used as a child node.

5.  How many nodes do I need?


Every home is unique.  Take your home’s layout into consideration when figuring out the optimal number of nodes you need for your home.  This includes length, number of rooms, and any potential interference-inducing obstacles like brick walls, metal doors or large appliances.  You can also use this configurator tool to find out the best Wi-Fi system for you.

6.  How many nodes can I add to my network?

You can add as many Velop to your home as you’d like.  Linksys recommends one to two nodes per floor.  You can always start there and test out various ways of placing the Velop to maximize your coverage.  Ideally, the parent node should be centrally located in your home.  Since every home is different, you can always add an additional Velop where it is needed.

If your home is already wired with ethernet connection, you can use this type of connection to increase the range of the node and reduce the risk of Wi-Fi interference.  To learn more, click
here

FIRMWARE UPGRADE

1.  How do I upgrade the Velop system's firmware?

To learn how to upgrade the firmware of the Velop, click here.

2.  How do I check the firmware version of the Velop system?

The firmware version can be found in the Linksys app on the Network Administration section.  For complete instructions, click here.

FEATURES AND FUNCTIONS

1.  How do I access the Velop dashboard?

To learn how to access the Velop dashboard through the Linksys app with an Android device, click here.  For an iOS device, click here.

2.  What are the default Wi-Fi settings of an extender?

The default Wi-Fi name is _VelopSetupxxx (the xxx is the last three digits of the extender's MAC address).  It can be found on the sticker on the extender together with a preset default Wi-Fi password.

3.  What is the default IP address of an extender?

Once connected, the extender will obtain an IP address automatically from the node.

4.  What is the default Guest Wi-Fi name of an extender?

The default name is _VelopSetupxxx–guest (the xxx is the last three digits of the MAC address of the extender).  The default guest password for the extender (and for nodes) is BeMyGuest. 

5.  What other features and functions does the node have?

For complete information on the Velop node, click here.


TROUBLESHOOTING

1.  How do I manually reset my devices to factory defaults?

Press and hold the reset button located on the side of the extender or at the bottom part of the node until the light blinks red three times.  This process can take 6-10 seconds.

You can also restart the Velop to resolve connectivity issues.  For instructions, click
here.


2.  How do I recover my admin password?

When you set up the node, a secure admin password is created to secure it.  For security reasons, this password will not be visible.  You can change this password by logging into the Linksys app using the Linksys server account you created or used when you set up the node.  If the Linksys server is down or if you can't log in using the admin password, you can still recover the password without resetting the Velop system.  To learn more, click here.

SPECIAL FEATURES


1.  What is bridge mode?

Bridge mode allows you to use the Velop system to extend your existing network.  If you want to continue using your existing router or modem router (gateway), you can enhance your Wi-Fi using the Velop system.

When on bridge mode, the Velop will not have its own separate network.  The nodes and all devices connected to them will be part of your existing network.  Your client devices, whether they are connected to the Velop or to the modem router (gateway), should be able to communicate with each other.


2.  How do I put the Velop into bridge mode?

You can set the node to bridge mode through the Linksys app by tapping on Advanced Settings > Internet Settings in the menu.  In the Connection Type section, select Bridge Mode.  For more information, click here

3.  How can I tell if the Velop is on bridge mode?

The Linksys app will show on the dashboard that the node is on bridge mode.  You can also go to the app menu through Advanced Settings > Internet Settings > Connection Type to verify.  The Connection Type should be on Bridge Mode and when you tap on it the Bridge Mode option should have a check mark.  The node's web interface will also show in the homepage that it is on bridge mode.

4.  What features are disabled when Velop is on bridge mode?

Some features will be disabled when the node is on bridge mode.  These include Devices, Speed Check, Parental Controls, Device Prioritization, Wi-Fi MAC Filters, and other advanced features.

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