text.skipToContent text.skipToNavigation

Linksys Aware Frequently Asked Questions

User-added image
TABLE OF CONTENTS

PRODUCT INFORMATION


1.  What is Linksys Aware?  
2.  How does the technology work?  
3.  What are the product requirements?
4.  How do child nodes report motion detection back to the parent node?  
5.  Does motion detection work on both 2.4 GHz and 5 GHz bands?  
6.  Is there a way to determine which node reported the motion data?  
7.  If I share a wall with my neighbor, can Linksys Aware detect my neighbor’s activity?  
8.  Will Linksys Aware work if I have a mesh network that includes tri-band and dual-band nodes?
9. 
I have a Linksys tri-band mesh router as my parent node, but I don’t see the Linksys Aware in the app?

FEATURES AND FUNCTIONS

1.  How do I subscribe to Linksys Aware?  
2.  How much does it cost to subscribe to Linksys Aware?
3.  How do I set the Motion Alert Snooze?  
4.  How do I create a schedule to receive motion alert notifications?  
5.  How do I adjust the motion sensitivity of Linksys Aware?  
6.  Can I transfer my Linksys Aware subscription?  
7.  How do I cancel my Linksys Aware subscription?  
8.  How do I turn Linksys Aware ON/OFF?
9.  How do I turn ON the notifications for the Linksys app from my iOS or Android™ settings?
10.  Will Linksys Aware work if my child nodes are wired into the network? 
 


PRODUCT INFORMATION

1.  What is Linksys Aware?  

Linksys Aware is a premium subscription service that provides whole-home motion detection for tri-band mesh Wi-Fi systems.  You can set a sensitivity level matching your home and lifestyle, and you can also get notifications when motion meets or exceeds that level.  This will require you to have a tri-band mesh router (parent node) with the Linksys Aware update and at least one child node that is wirelessly connected to it.  You don’t need additional hardware or apps.

2.  How does the technology work?  

Mesh Wi-Fi blankets your home with wireless radio waves.  Linksys Aware can use changes in those Wi-Fi radio waves to determine when things are moving inside your home.  Motion is defined as the intensity and overall magnitude of changes in the radio waves with respect to time.  This feature works best if all nodes in your Wi-Fi are positioned around the midpoint of the vertical height of rooms in your home.
 

3.  What are the product requirements?  

Below are the product requirements for Linksys Aware:
  • Linksys tri-band and mesh router (parent node connected to your modem) with the latest firmware that supports Linksys Aware
  • A minimum of one child node connected wirelessly to your mesh Wi-Fi
  • Linksys app version 2.10.0 or later
  • Linksys server account with email address and password

4.  How do child nodes report motion detection back to the parent node?  

Each Linksys Aware-compatible node acts as a transmitter and receiver.  Once motion is detected by a node, it transmits the signal to the closest compatible node available in the network (which also acts as a receiver).

5.  Does motion detection work on both 2.4 GHz and 5 GHz bands?  

Yes.  It works on both 2.4 GHz and 5 GHz bands.

6.  Is there a way to determine which node reported the motion data?  

No, at the moment the system cannot tell you which node reported motion.

7.  If I share a wall with my neighbor, can Linksys Aware detect my neighbor’s activity?  

That is possible if the sensitivity level is not adjusted properly.  During setup, you will answer a series of questions that the app uses to set the appropriate sensitivity level for your home.  If the sensitivity level needs to be adjusted, you can change it in the Linksys Aware Settings screen.

8.  Will Linksys Aware work if I have a mesh network that includes tri-band and dual-band nodes?  

Yes.  It will work as long as the parent node (connected to the modem) is a Linksys tri-band mesh router and you have at least one child node connected wirelessly to the same network.

9.  I have a Linksys tri-band mesh router as my parent node, but I don’t see the Linksys Aware in the app?

Linksys Aware will not appear in the app until you add at least one child node in the same network and connect it wirelessly.

FEATURES AND FUNCTIONS


1.  How do I subscribe to Linksys Aware?  

To learn how you can subscribe to Linksys Aware, click here.

2.  How much does it cost to subscribe to Linksys Aware?  


Subscriptions cost $2.99 per month or $24.99 a year.  You can start with a 90-day free trial.

3.  How do I set the Motion Alert Snooze?  

The Motion Alert Snooze feature allows you to set how long the system waits before sending motion notifications again.  To learn how to set this, click here.


4.  How do I create a schedule to receive motion alert notifications?  

Linksys Aware has a scheduling feature that allows you to create schedules when you want to receive motion alerts.  To learn how to create schedules, click here.

5.  How do I adjust the motion sensitivity of Linksys Aware?  


To learn how to adjust the motion sensitivity settings, click here.

6.  Can I transfer my Linksys Aware subscription?  

Yes.  To learn how, click here.

7.  How do I cancel my Linksys Aware subscription?  

You can cancel your Linksys Aware subscription by going to iTunes® (iOS) or Google Play™ (Android™).  To learn how, click here.

8.  How do I turn Linksys Aware ON/OFF? 

To turn Linksys Aware ON/OFF, tap on Settings in the Linksys Aware feature of the Linksys app.  To learn how, click here.

9.  How do I turn ON the notifications for the Linksys app from my iOS or Android™ settings?  

To turn ON notifications for the Linksys app on your iOS or Android devices, follow the instructions below. 

If you are using an iOS device, on your Home screen, tap Settings.  Scroll down and tap Notifications.  Then, on the list of applications, select Linksys.  Toggle to Allow Notifications.

If you are using an Android device, on your Home screen, tap Settings.  Scroll down and tap Apps & notifications.  Then, on the list of applications, select Linksys.  On the App info page, tap on Notifications.  Toggle the Show notifications to turn ON.

 
10.  Will Linksys Aware work if my child nodes are wired into the network?  

Linksys Aware will NOT work unless there is at least one child node connected wirelessly to the network.

Was this support article useful?

Additional Support Questions?

Search Again

CONTACT SUPPORT