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Linksys HomeWRK for Business Frequently Asked Questions (Administrators)

What do I do when I get invited to join an organization in the Linksys Cloud Manager?

How to create a Linksys Cloud Manager account
How to assign units to employees
How to track orders shipped to employees
How to configure the Work SSID so employees can connect securely to corporate servers
How to get to Linksys HomeWRK settings in the Linksys Cloud Manager
Whom should the employees contact with questions about Linksys HomeWRK
How to invite another administrator to join an organization
How to revoke administrative rights for an administrator
How to delete an organization


Product Information

What is Linksys HomeWRK for Business Secured by Fortinet®?
What comes in the box with Linksys MX4301 and Linksys MX4302 mesh WiFi nodes?
What does the node's indicator light tell me?
How many ethernet ports does a node have?
What is the USB port for?
Where do I buy Linksys MX4301 and Linksys MX4302?
Are Linksys MX4300 nodes compatible with Velop and other Linksys mesh routers?
Is the Linksys app compatible with Linksys MX4300 nodes?

What can an admin configure for employees’ personal WiFi?
How secure is Linksys HomeWRK for employees?
How do I manage a Linksys HomeWRK license, add more nodes to a home or order more nodes?
Do employees keep the routers when they leave the company?


Features and Functions

What are the features of the Linksys HomeWRK for Business Secured by Fortinet®?
What Fortinet security features are supported on the device?
How do I configure the company's VPN settings?
What type of VPNs are supported?
How do I configure the Fortinet Security features for the Work SSID?
Which Fortinet Security features require an Advanced plan?
What WiFi security settings does the Work SSID support?
What is the difference between a Work SSID and a personal SSID?
How do I configure a Work SSID?
How do I change the time zone on a device?
How do I change or configure my Linksys Cloud Manager account settings?
Can I add other members to manage the Linksys Cloud Manager?
Can I transfer the ownership to another member?
How do I delete a member from an organization?
Can I move the Linksys MX4301 or the Linksys MX4302 to Inventory?
Does the device support Notification settings?
Does the Linksys MX4301 and Linksys MX4302 support splash pages for captive portal?
How can I check the node details of a Home network?
How do I upgrade the firmware of the device through the cloud?
I would like to configure network-wide settings for my organization instead of configuring one device at a time.  What network-wide settings can I configure?
Can there be multiple admins on Linksys HomeWRK?
How do I get data logs for Fortinet Security?

What configuration do I need on our corporate VPN server to link with the Fortinet IPSec VPN tunnel?
How do I use my FortiAnalyzer with the Linksys HomeWRK for Business?

Setup and Installation

How do I create a Linksys Cloud Manager account?
What is an organization?
What is a Home network?
How do I create an organization?
How do I check my orders in the Linksys Cloud Manager?
How do I assign nodes to employees?
How to I check the shipment status?
How do I check my billing status in the Linksys Cloud Manager?
How can I tell if an employee has already set up a network?
When can I start configuring an employee’s network?
What settings can I configure on the Networks page?
How do I create a Work SSID?
Can I create a Work SSID in the Wi-Fi SSIDs tab?
What is the default IP address and password of the device?
How do I change the default local admin password of the device?
How do I turn OFF the local web server of the device?
How can I prioritize Zoom or Microsoft® Teams?
How do I change my Linksys Cloud Manager password?
What should I do if I need to replace a router?
What is the Linksys HomeWRK app?
Can I, as an admin, set up a node with the Linksys HomeWRK app?
What settings and configurations are supported on the Linksys HomeWRK app?
Can I configure an employee’s personal SSID?
Can I see the personal devices the employee has connected to their personal SSID?
How can I check which clients are connected to the Work SSID?
How do employees set up the HomeWRK hardware in their homes?


Advanced Settings

How do I change the channel of the device?
How do I configure the VLAN Tagging settings of the device?
How does the Wireless Client Isolation feature work?
Can I manually upgrade the firmware of the device?
Does the device support bandwidth limitation?
How can I configure the FortiAnalyzer feature for a Home network?


Troubleshooting

Why is the device showing offline in the Linksys Cloud Manager?
How do I reset the device to its factory default settings?
Can employees use the Wi-Fi Protected Setup™ (WPS) button?

 

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