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Resolving PS3 and PSP Common Error Messages

This article will give you the list of things that need to be taken into consideration if you receive an error when setting up a PlayStation3 and PlayStation Portable (PSP).  There are four common error messages that you may encounter when setting up a PS3 or PSP:

Error 1: "The attempt to obtain an IP address timed out"

Things to check:

1. Make sure you are connecting to your wireless network.  If you are using a Linksys Wireless router, click here for instructions on how to determine the wireless settings of the router.
2. Make sure you entered the correct wireless security type and security key.  For more information, click here.
3. Make sure the PS3 has good signal strength.
4. Try changing the wireless channel of the router.
5. Ensure that the router has the latest firmware.

Error 2: "The router in use may not support IP fragments, and the communication features of some games may be restricted.  For details, contact the router manufacturer."

Things to check:

1. Make sure you have UPnP enabled on the router and the PS3.
2. Ensure that the router has the latest firmware.
3. If possible, try connecting the PS3 directly to the modem and see if you still have an issue.  This will isolate if the problem if it is with the ISP or the router.
4. Make sure you are not using a modem that also has a router capability.

NOTE:  If you are using an ADSL modem (with both modem and router capabilities) plus a router, you might have an IP address conflict.  This is because when you try to connect these devices, both the modem and router will end up having two DHCP servers or two NAT's.

QUICK TIP:  To prevent this from happening, it is recommended that you enable full Bridge mode on the ADSL modem and let your router control all function within your LAN and the connection to the Internet.

To enable Bridge mode on the modem, refer to your modem documentation or contact your Internet Service Provider (ISP).

Error 3: "A connection error has occurred.  The key information exchange timed out."

Things to check:

1. Make sure you are connecting to your wireless network.  If you are using a Linksys Wireless router, click here for instructions on how to find out what your Wireless Network Name (SSID) is.
2. Make sure you entered the correct wireless security type and security key.  For more information, click here.
3. Make sure the PS3 has good signal strength.
4. Try changing the wireless channel of the router.
5. Ensure that the router has the latest firmware.

Error 4: "A connection error has occurred.  The WLAN switch on the PSP system is not turned on"

Things to check:

1. On top of the PSP, there is a WLAN switch to enable or disable the PSPs wireless capability.  In order to able to connect to a wireless network, the switch must be turned ON.  If you are not using a wireless connection, it's best to turn it OFF to preserve battery life.

NOTE:  If you encounter errors that are not mentioned above, it is best to contact Sony technical support.

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