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Linksys X-series Gateway Troubleshooting Frequently Asked Questions

TABLE OF CONTENTS

 
TROUBLESHOOTING
 
 

 
TROUBLESHOOTING
 

1. How do I set up my Linksys X-series Gateway?

You can set up the gateway in three (3) ways:  through its web-based setup page or through the Linksys Connect 1.4 software.  Click on the links below to learn how to setup your Linksys X-series gateway:

Setting up your Linksys X-series gateway as a router using the setup wizard
Setting up your Linksys X-Series gateway as a modem-router using the Setup Wizard
Setting up the Linksys X-Series gateway using the web-based setup page

 
If your computer can’t connect to the Internet, ensure the following:
  • Ensure that your gateway is powered ON.  The power LED should be green and continuously lit and not flashing. 
  • If the power LED is flashing, you may power OFF the computer or other devices connected to your gateway.  Power on the gateway after 10 seconds and wait for the LED lights to stop flashing as the gateway goes through the self-diagnostic mode.  When the gateway is ready, you may power ON your computer or the other devices connected to your gateway. 
  • Check the LED lights on the gateway’s front panel.  Ensure that the Power, DSL, and the numbered Ethernet port LEDs are lit.  If not, check the cable connections.  The computer must be connected to one of the numbered Ethernet ports and the gateway’s DSL port should be connected to the ADSL line.
NOTE:  If these troubleshooting tips do not resolve the issue, click here for more instructions.
 
 
To disable this prompt, try configuring the Internet Options of your web browser.  For instructions on how to do this, click here.
 
 
Set your computer to obtain an IP address automatically.  For instructions on how to do this, click here.
 
 
Make sure the Wireless Network Name (SSID) is the same on both the computer and the Linksys X-series Gateway.  If you have enabled wireless security for your network, make sure that the same security mode and key are used by both the computer and the gateway.
 
For instructions on how to check the wireless settings of your gateway using Linksys Connect, click here
 
 
To modify the basic settings on your Linksys X-series Gateway, re-run the Setup Wizard.  To set it up as a modem-router using the Setup Wizard, click here.  For instructions on how to set up on a Mac® computer, click here.  
 
NOTE:  For instructions on how to set up the gateway as a router using the Setup Wizard, click here
 
 
To modify the advanced settings on your gateway, access the Linksys X-series Gateway’s web-based setup page and navigate to the appropriate tab to access and configure your preferred settings. 
 
For instructions on how to access the Linksys X-series Gateway’s web-based setup page, click here.  To learn how to access the gateway's web-based setup page using a Mac® computer, click here.
 
 
After you have installed the gateway, it will automatically connect to your Internet Service Provider (ISP), so you no longer need to connect manually.
 
NOTE:  To learn more on how to properly set up your Linksys router for DSL Internet connection, click here.
 
9. Why doesn't my gateway have a coaxial port for the cable connection?
 
 
A coaxial cable can only connect to a cable modem.  Your gateway works as a modem with your ADSL connection.  But if you have Cable Internet, your gateway should be connected to a regular cable modem.  Insert the Setup CD into your computer and follow the on-screen instructions to use the gateway as a router connecting to your cable modem.
 
NOTE:  To know more about the two (2) types of configurations for your Linksys X-series Gateway, click here.  
 
 
You can access the web-based setup page of your gateway by first launching Linksys Connect on your computer.  For detailed instructions on how to access the web-based setup page using Linksys Connect, click here.
 
NOTE:  To launch Linksys Connect on a Windows-based computer, click Start > All Programs > Linksys Connect.  To launch LInksys Connect on a Mac® computer, navigate to the Applications folder in Go, and then start Linksys Connect.  For instructions, click here.
 
 
You may use the gateway’s wireless security settings since they also serve as the web-based setup page’s login credentials.  For instructions on how to check the wireless security settings of your Linksys X-series Gateway using Linksys Connect, click here.
 
 
To access the router’s web-based setup page, enter http://192.168.1.1 in the Address bar of your web browser.  If you have set another IP address on the gateway, enter it instead.  For more detailed instructions, click here.
 
 
It supports Internet Explorer® 7, Safari® 4, Firefox® 3, Google Chrome® or higher.
 
 
No, the modem function of the Linksys X-series Gateway will only support Annex A connection.  If you have an Annex B connection, you may use the gateway in a router mode with a separate modem.
 
 
To use the Linksys X-series Gateway, connect the Ethernet cable from the modem provided by your ISP and connect the other end to the Cable port at the back of your Linksys X-series Gateway.  Then, follow the installation instructions.  For more detailed instructions, click here.
 
 
It supports six (6) types of Internet connection
 
  • DHCP
  • Static IP
  • Point-to-Point Protocol over Ethernet (PPPoE)
  • Point-to-Point Tunneling Protocol (PPTP)
  • L2TP
  • Telstra Cable
 
 
The gateway supports 2.4 GHz.  To determine the difference between 5 GHz and 2.4 GHz bands, click here.
 
NOTE:  The Linksys X3500 supports both 2.4 GHz and 5 GHz.
 
 
The Linksys X-series Gateway supports six (6) types of security 
 
  • Wi-Fi Protected Access (WPA)
  • WPA2 Mixed Mode
  • WPA2 Personal
  • WPA Personal
  • WPA2/WPA Enterprise Mixed Mode
  • WPA2 Enterprise
  • WPA Enterprise
  • 128 and 64 bits Wired Equivalent Privacy (WEP)
  • MAC Address Filtering
 
 
When the Power LED on your Linksys gateway is blinking, this indicates that the firmware is corrupted.  To fix this, you need to download and update the firmware of your device.  For detailed instructions, click here.
 
 
You may be asked multiple times for the username and password from your Internet Service Provider (ISP) when setting up your X-series gateway using Linksys Connect.  When this occurs, continue to enter your account credentials.  To learn more about this issue, click here.
 
NOTE:  For a list of Internet Service Provider (ISP) settings, click here.
 
 
Yes.  The Linksys X-series Gateways have two (2) wall-mount slots on the bottom panel.  For instructions on mounting your gateway on a wall, click here.
 
 
When you encounter this issue, you should enable the UPnP Framework checkbox under the Exceptions tab of your Windows Firewall setting.  For detailed instructions, click here
 
 
You may encounter this issue because the computer is getting an incorrect IP address and that the connection to the gateway is not properly established.  To learn more on how to resolve this issue, click here
 
 
If you have successfully installed the Linksys Connect software, you can block specific websites through the Parental controls feature.  For detailed instructions, click here.

 

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