- AM10 and AE1000 Frequently Asked Questions
TABLE OF CONTENTS
1. What is the AM10 or AE1000 used for?
2. What operating systems are supported by the AM10 and AE1000?
3. What are the minimum system requirements for the Valet Connector (AM10) and Linksys AE1000?
4. What is the difference between the Valet Connector (AM10) and the Linksys AE1000?
5. What should I do when my computer does not recognize the Adapter or Valet Connector?
6. What should I do if my computer cannot communicate with other computers on the wireless network?
7. What should I do when my wireless computer has connected to the Valet in the past, but I can't get it to connect now?
8. How is a Valet Hotspot different from a wireless network?
9. How do I install the AM10 or AE1000 on my laptop?
10. Can I use the AM10 or AE1000 as my Easy Setup Key?
11. Can I copy newer drivers or any software to the AM10 built-in storage?
12. Can I install the AM10 or AE1000 on a different computer than it was originally installed on?
13. Can the AM10 and AE1000 be used on a Mac computer?
14. Can the AM10 or AE1000 be used on a third party or Linksys E-Series router?
15. Can the AE1000 connect to a 2.4 GHz and 5 GHz band simultaneously?
16. Do I have to install the software on the AM10 or AE1000 in order to use it?
17. Can I simultaneously connect on a 2.4 GHz or a 5 GHz network using my AE1000 and simultaneous dual-band router?
18. What is the data transfer rate for the AM10 and AE1000?
19. What should I do to get a good signal from the router to my computer using AM10/AE1000?
20. Does the AM10 or AE1000 work with a USB 1.0 port?
The AM10 (Valet Connector) and Linksys AE1000 are used to connect your Windows computers to a wireless network, through a Valet Hotspot or Linksys E-Series router.
NOTE: Valet is currently available in the U.S. and Canada only. The Linksys E2100L router is only available in the U.S.
The Valet Connector (AM10) and Linksys AE1000 support the following operating systems:
• Windows XP with Service Pack 3
• Windows Vista with Service Pack 1 or better
• Windows 7
Both the Valet Connector (AM10) and Linksys AE1000 require the following:
• A computer with 1 GHz or faster processor
• 512 MB or more RAM
• An available USB 2.0 port
The Valet Connector (AM10) and Linksys AE1000 serve the same purpose; however, the main difference is that the AM10 has a certain amount of memory allocated for storage while the AE1000 doesn’t. The storage facility on the AM10 is allocated for its installation software and drivers. It is not recommended that you use the storage facility for your personal files.
NOTE: Do NOT delete any of the files within the AM10 adapter.
Make sure that the Linksys AE1000 or the Valet Connector is inserted properly in your computer's USB port and/or USB Extension Base. You may also want to try other USB ports on your computer.
First, make sure the computers are powered ON. Next, ensure that the Linksys AE1000 or the Valet Connector is configured with the same Wireless Network Name (SSID) and Wireless Security or Passphrase settings as the other computers on your network.
Make sure the Valet name and password has not changed. If it has, insert the Easy Setup Key into the computer you're trying to reconnect, to update the name and password settings.
In the event where the Easy Setup Key was not updated with the new settings, just follow the steps below:
Launch the Linksys Connect software.
Click Valet Settings if you're using a Valet Hotspot and Router Settings for Linksys E-Series routers.
Click Update or create key. This will update the Easy Setup Key.
Insert the updated Easy Setup Key into the computer you're trying to reconnect. This will update the name and password settings and connect the computer to the Valet Hotspot or Linksys E-Series router.
The Valet Hotspot is a wireless network, where you can connect multiple computers and devices (printer, phones, gaming systems, PDAs) to the Internet, and to each other. It also offers additional functionality like providing guest access without sharing your personal network password, and parental controls where you can limit Internet access.
NOTE: It is recommended that you temporarily disable your Internet security or anti-virus software before installing the AM10. This is to prevent the AM10 from being blocked by your anti-virus software or Internet security.
Yes. However, you are advised not to delete any of the files within AM10.
No. The AE1000 is a selectable Dual-Band Wireless-N USB Adapter which detects the 2.4 GHz and 5 GHz network simultaneously broadcasted by your dual-band router. You can ONLY connect to one network at a time. If you’re currently connected to a 2.4 GHz network, you may switch and connect to a 5 GHz network by disconnecting first from the 2.4 GHz wireless network.
The data transfer rate for the AM10 and AE100 may go as high as 300 Mbps. In some cases, it can go even higher provided that all conditions are ideal according to the standards set by the IEEE for 802.11n.
NOTE: The maximum performance for wireless transmission is derived from the IEEE Standard 802.11 specifications. Actual performance can vary, including lower wireless network capacity, data throughput rate, range, and coverage. Performance depends on many factors, conditions and variables, including distance from the access point, volume of network traffic, building materials and construction of walls, ceiling and other obstructions, operating system used mix of wireless products used, interference and other adverse conditions.
To get a good signal, ensure that the router is located in an open area; avoid placing it where there are obstructions like microwave, aquarium and thick walls to lessen wireless interference.
No. Both the AM10 and AE1000 will only work with a USB 2.0 port or later.
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WAIVER OF CLASSWIDE CLAIMS; SMALL CLAIMS COURT. NEITHER YOU NOR BELKIN SHALL BE ENTITLED TO JOIN OR CONSOLIDATE CLAIMS IN ARBITRATION BY OR AGAINST OTHER CONSUMERS OR ARBITRATE ANY CLAIMS AS A REPRESENTATIVE OR MEMBER OF A CLASS OR IN A PRIVATE ATTORNEY GENERAL CAPACITY. YOU UNDERSTAND THAT WITHOUT THIS PROVISION YOU MAY HAVE HAD A RIGHT TO ARBITRATE A DISPUTE ON A CLASSWIDE OR REPRESENTATIVE BASIS, AND THAT YOU HAVE EXPRESSLY AND KNOWINGLY WAIVED THOSE RIGHTS AND AGREE INSTEAD TO ARBITRATE ONLY YOUR OWN DISPUTE(S) IN ACCORDANCE WITH THE PROVISIONS OF THIS SECTION.
NOTWITHSTANDING THE ABOVE AGREEMENT TO ARBITRATE DISPUTES, YOU AND BELKIN EACH ACKNOWLEDGE AND AGREE THAT EITHER PARTY MAY, AS AN ALTERNATIVE TO ARBITRATION, BRING AN INDIVIDUAL ACTION IN SMALL CLAIMS COURT TO RESOLVE A DISPUTE, SO LONG AS SUCH SMALL CLAIMS COURT DOES NOT PROVIDE FOR OR ALLOW FOR JOINDER OR CONSOLIDATION OF CLAIMS.
GOVERNING LAW. THIS AGREEMENT IS TO BE CONSTRUED IN ACCORDANCE WITH AND GOVERNED BY THE INTERNAL LAWS OF THE STATE OF CALIFORNIA WITHOUT GIVING EFFECT TO ANY CHOICE OF LAW RULE THAT WOULD CAUSE THE APPLICATION OF THE LAWS OF ANY JURISDICTION (OTHER THAN THE INTERNAL LAWS OF THE STATE OF CALIFORNIA) TO THE RIGHTS AND DUTIES OF THE PARTIES. HOWEVER, WITH RESPECT TO SOFTWARE PROVIDED, IF YOU ARE A CONSUMER AND YOU LIVE IN A COUNTRY WHERE BELKIN MARKETS OR PROMOTES THE SOFTWARE, LOCAL LAW MAY REQUIRE THAT CERTAIN CONSUMER PROTECTION LAWS OF YOUR COUNTRY OF RESIDENCE APPLY TO SOME SECTIONS OF THIS AGREEMENT. EACH OF THE UNITED NATIONS CONVENTION ON CONTRACTS FOR THE INTERNATIONAL SALE OF GOODS AND THE UNITED NATIONS CONVENTION ON THE LIMITATION PERIOD IN THE INTERNATIONAL SALE OF GOODS IS HEREBY EXPRESSLY EXCLUDED AND WILL NOT APPLY TO THIS AGREEMENT.
VENUE. EXCEPT FOR INDIVIDUAL SMALL CLAIMS ACTIONS WHICH CAN BE BROUGHT IN ANY SMALL CLAIMS COURT WHERE JURISDICTION AND VENUE ARE PROPER, ANY ARBITRATION, LEGAL SUIT, ACTION OR PROCEEDING ARISING OUT OF OR RELATING TO THIS AGREEMENT OR ANY DISPUTE SHALL BE COMMENCED IN (1) NEW YORK, NEW YORK, (2) ATLANTA, GEORGIA, (3) CHICAGO, ILLINOIS, (4) DALLAS, TEXAS, (5) SEATTLE, WASHINGTON, OR (6) LOS ANGELES, CALIFORNIA, AND YOU AND BELKIN EACH IRREVOCABLY SUBMITS TO THE EXCLUSIVE JURISDICTION AND VENUE FOR ANY SUCH PROCEEDING. HOWEVER, FOR A DISPUTE OF $2,500 OR LESS, YOU MAY CHOOSE WHETHER THE ARBITRATION IN ANY OF THE SIX REGIONAL VENUES PROCEEDS IN PERSON, BY TELEPHONE, OR BASED ONLY ON SUBMISSIONS.
HOW TO OPT OUT OF MANDATORY ARBITRATION. Notwithstanding the foregoing, you or Belkin may file a lawsuit in court rather than resolving the Dispute by arbitration if (a) the Dispute qualifies for small claims court (there are monetary limitations for small claims court), or (b) you opt out of these arbitration procedures within 30 days from the date that you accept this Agreement (the “Opt-Out Deadline”). In order to opt out of mandatory arbitration, you must (i) mail written notification to Belkin International, Inc., 12045 E. Waterfront Drive, Playa Vista, California, 90094, Attn: Chief Legal Officer, or (ii) email written notification to firstname.lastname@example.org. In either case, such written notification must include your name, address, and a clear statement that you do not wish to resolve disputes with Belkin through arbitration. Any opt-out request received after the Opt-Out Deadline will not be valid and you must pursue your Dispute in arbitration or, if the dispute qualifies, in small claims court.
If you are located outside of the United States, or if Section 17 does not apply to you or is otherwise unenforceable as adjudicated by a court of competent jurisdiction, then Section 18 applies to you:
18. GOVERNING LAW.
NON-EU RESIDENTS. The courts in some countries or jurisdictions will not apply California law to some types of disputes. If you are resident in one of those countries or jurisdictions, then where California law is excluded from applying, your country’s laws will apply to such disputes which are related to this Agreement. In all other circumstances, this Agreement will be governed by California law, without reference to its or any other jurisdiction’s conflict of laws principles. The courts in some countries or jurisdictions will not allow for dispute resolution by arbitration or waiver of classwide claims by you. If you are a resident of one of those countries or jurisdictions, any action arising out of or relating to this Agreement may be brought exclusively in the appropriate state or federal court in Los Angeles, California, and Belkin and you irrevocably consent to the jurisdiction of such courts and venue in Los Angeles, California. However, if you are a consumer and you live in a country where Belkin markets or distributes the Software, local law may require that certain consumer protection laws of your country of residence apply to some sections of this Agreement. In addition, Belkin may seek injunctive relief in any court having jurisdiction to protect its intellectual property rights. Each of the United Nations Convention on Contracts for the International Sale of Goods and the United Nations Convention on the Limitation Period in the International Sale of Goods is hereby expressly excluded and will not apply to this Agreement.
EU RESIDENTS. If you are a natural person who resides in a country in the European Union, the laws of the member state in which you are a resident shall apply to this Agreement and any disputes potentially arising in connection thereto. The courts of the member state in which you reside shall have non-exclusive jurisdiction over any such dispute. Residents of countries in the European Union may also bring any such dispute before a local consumer dispute resolution body, if any such body is constituted under the laws of the country in which you reside. Otherwise if you are located in Europe and are not a natural person, the laws of the United Kingdom shall apply to all matters arising from or relating to this Agreement (without reference to its choice of law provisions) and all disputes related thereto are dealt exclusively by the competent courts of the United Kingdom.
(REQUIRED FOR APP SOFTWARE ON APPLE’S APP STORE ONLY)
Acknowledgement. Both Belkin and you acknowledge that (i) this Agreement is concluded between Belkin and you only, and not with Apple, Inc. (“Apple”); (ii) as between Belkin and Apple, Belkin, not Apple, is solely responsible for the licensed application (“App”) and the content thereof. This Agreement does not provide for usage rules for the App that conflicts with the App Store Terms of Service as of the date you entered into this Agreement, and you acknowledge that you have had the opportunity to review the App Store Terms of Service.
Scope of License: The license granted to you for the App is limited to a non-transferable license to use the App on any Apple-branded products that you own or control and as permitted by the Usage Rules set forth in the App Store Terms of Service, except that such App may be accessed, acquired and used by other accounts associated with you via family sharing or volume purchasing.
Maintenance and Support. Belkin is solely responsible for providing any maintenance and support services with respect to the App as required under applicable law. Both Belkin and you acknowledge that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the App.
Warranty: Belkin is solely responsible for the warranty in this Agreement, whether express or implied by law, to the extent not effectively disclaimed. In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the App to you. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the App, and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be Belkin’s sole responsibility.
Product Claims. Belkin and you acknowledge that Belkin, and not Apple, is responsible for addressing any claims relating to the App and your possession and/or use of the App, including but not limited to: (i) product liability claims; (ii) any claim that the App fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation. This Agreement does not limit Belkin’s liability beyond what is permitted by applicable law.
Intellectual Property Rights. Belkin and you acknowledge that in the event of any third party claim that the App or your possession and use of the App infringes that third party’s intellectual property rights, Belkin and not Apple will be solely responsible for the investigation, defense, settlement and discharge of any such intellectual property infringement claim.
Third Party Terms of Agreement. You must comply with any applicable third-party terms of agreement when using the App, such as your wireless data service agreement.
Third Party Beneficiary. Belkin and you acknowledge and agree that Apple and its subsidiaries are third party beneficiaries of this Agreement and that, upon your acceptance of the terms and conditions of this Agreement, Apple will have the right (and will be deemed to have accepted the right) to enforce this Agreement against you as a third party beneficiary.
Belkin International, Inc.
12045 East Waterfront Drive
Playa Vista, California 90094
If you have a question about your Product or Software or experience a problem with it, please go to the following websites for information on how to contact Belkin in your area:
- Belkin and Wemo Products: https://www.belkin.com/support
- Linksys Products: https://support.linksys.com
Belkin, Linksys, Wemo and many product names and logos are trademarks of the Belkin group of companies. Third-party trademarks mentioned are the property of their respective owners.
© 2019 Belkin International, Inc. and/or its affiliates. All rights reserved.
Dated June 2019