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DMA Device Hangs or Freezes as Soon as it Connects to the Internet

This article will explain how to troubleshoot your Linksys Digital Media Extender (DMA) device when it hangs or freezes as soon as it connects to the Internet.  To do this, follow the steps below:

NOTE:  Make sure that your DMA device switch is powered OFF before troubleshooting.

Step 1:
Unplug the power cable first from your DMA device.

Step 2:
Hold down the Reset button.

Step 3:
Plug the power cable back in and keep holding the Reset button for at least 15 seconds as it's booting up.

Step 4:
Release the Reset button and wait until the LED on the DMA device becomes solid.

Step 5:
On the Linksys Main Menu, select Settings.

Step 6:
Click Network > Set up Network > Wired or Wireless based on your preference.

Step 7:
If you are setting up the DMA device wirelessly, select your Wireless Network Name (SSID) from the list and enter your security key when prompted; otherwise, click Next.  If you don't know the wireless password of your network, click here

NOTE:  Remember that your security key is case sensitive.  If you have a non-Linksys router, contact the router's manufacturer for support. 

Step 8:
On the Address Setting page, select Manually then enter a static IP Address that is within your network range and click Next.

NOTE:  You can use an invalid DNS i.e. “9.9.9.9” for the DNS field.

Step 9:
Click Finish

NOTE:  Should you encounter problems bringing up Windows Media Center or if it's giving you a key when you clicked on the Media Center button on your remote, then you will need to reconfigure it.

Reconfiguring your DMA device for Windows Media Center

Step 1:
Go to the Vista computer that it was associated to before it stopped working.

Step 2:
Open Windows Media Center.  Click Task > Settings > Extender > Reconfigure.

Step 3:
Enter the setup key when prompted and just run through the wizard.

NOTE:  The setup key is generated on your TV.

Step 4:
Once it's complete, launch Windows Media Center on your TV.

If you have further inquiries, visit the Linksys Support Site for further assistance.
 

Related Articles:

Checking the Connection Between the Linksys Digital Media Extender and the Computer
Differentiating the Front Panel of DMA2200 from DMA2100
Explaining the Functionalities of the Linksys Digital Media Extender’s Remote Control

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