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Return Policy

If you are not satisfied with your purchase from the Linksys Store, you may cancel your purchase and obtain a refund through your My Account page.  Read on to review the terms of refunds, the time frame for returning your product, and whether your product is eligible for a return.
 
1. What products are eligible for a return?
 
Only products purchased from the Linksys Store are eligible for return and refund.
 
2. How much time do I have to return my product if I am not satisfied with my purchase?
 
Linksys branded hardware (new):  90 days  
Non-Linksys branded hardware:  30 days
Refurbished Linksys branded hardware:  90 days
Software:  30 days
 
NOTE:  Linksys does not offer refunds for any services purchased from the Linksys Store.  All sales of services are final. 
 
3. Do I need to include the box, manuals, disks and power adapter when returning a product?
 
Returned products must be in new condition with the original packaging and any accessories, manuals and documentation that shipped with the product.  Returned products with missing or defaced serial numbers or UPC barcodes will be rejected.  Each product return requires a separate RMA number.  Do not include any other items with the product for which the RMA number was issued.  Linksys reserves the right to reduce your refund amount in the event that there are any missing or damaged accessories, manuals, or other items.
 
4.  What should I do if I want to return my product?

Linksys account holders can initiate the return process from the Orders tab in My Account.  A link next to your product will guide you to the return process.  If your item is eligible for return, you will receive a Return Material Authorization (RMA) number and return instructions via email, usually within two business days, after placing your request.

If you ordered your item using our Guest Checkout, please contact us to initiate your return.
 
5. How do I ship my product to Linksys?
 
You are responsible for properly packaging, labeling and shipping your product to Linksys at your cost and risk of loss.  We strongly suggest using a reputable shipping company that will provide a tracking number and will insure the package.  Linksys must receive your returned product at the address indicated in the return instructions within 14 calendar days of the issuance of the RMA number.  If the product is delivered to the warehouse after 14 calendar days, NO CREDIT WILL BE ISSUED and the product will be returned to you at your expense.
 
6. How do I return software downloads?
 
For eligible electronic software downloads, you will receive an email confirming your refund amount after placing your request for refund on your My Account page.  Upon receipt of your request for refund, the authorization code for your software download will be deactivated.  Software purchases delivered to you on CD-ROM or other tangible media may be returned only if the package is unopened, by following the instructions for Hardware Return Requests above.
 
7. How do I know Linksys has received my product?

Once Linksys receives the return product, we will send a credit confirmation email confirming receipt of your product and your refund amount.  If you do not receive an email confirming your refund within two business days from the date the returned product was delivered, please contact us and provide the tracking number.  Your credit card company may take up to 30 days to post the refund to your account.
 
8. How long does it take for the refund to process?
 
Refunds will be credited to you via your original method of payment in the amount of your original purchase price for the returned product, less any shipping and handling charges.  Refunds are usually reflected on your card account within four weeks of Linksys' receipt of your product return; or, for software downloads, after Linksys' receipt of your refund request.

 

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