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Linksys EA6500 AC1750 Dual-Band Smart Wi-Fi Wireless Router Frequently Asked Questions

TABLE OF CONTENTS
 
HARDWARE INFORMATION
 

WIRELESS TECHNOLOGY SUPPORTED
 
 
LINKSYS SMART WI-FI FEATURES
 
TROUBLESHOOTING
 

HARDWARE INFORMATION
 
 
The Linksys EA6500 AC1750 Dual-Band Smart Wi-Fi Wireless Router is a draft 802.11ac wireless router with dual USB 2.0 ports.  You have the option to opt out of a Linksys Smart Wi-Fi Account and have full access to the web-based setup page.  It comes with the new SimpleTap™ card to easily connect mobile devices that support Near Field Communications (NFC).

NOTE:  For more details on the different features of the Linksys EA6500, click here.  If you want to know more about the SimpleTap™ card with NFC technology, click here.

For a video overview on how the Linksys EA6500 works click the link below to watch a video.

Wireless-AC and the Linksys EA6500 Router (Video)

  • Windows OS requirements (For Printer Utility):  XP SP3, Vista SP1, Windows 7, Windows 8 and Windows 8.1, Windows 10
  • Mac OS® requirements (For Printer Utility):  OS X Leopard 10.5.8 or later, Snow Leopard 10.6.1 or later, Lion 10.7
3. What is 802.11ac, and what kind of speeds does it support?
 
The draft 802.11ac technology works on the 5 GHz band.  The Linksys can have speeds of up to 1300 Mbps wirelessly when matched with an 802.11ac adapter.
 
 
Yes, but it will only be as fast as the supported technology of the device you are using.
 

The default IP address is 192.168.1.1 for the Linksys EA6500.  You may use this as an alternative way to access the full router setup if you opted out of the Linksys Smart Wi-Fi Account.

 
No, the Internet connection speed that you are getting from your Internet Service Provider (ISP) will be far less than the up to 1300 Mbps that 802.11ac supports.  To see what kind of Internet connection speed you have, use the Speed Test feature of the Linksys Smart Wi-Fi Account.
 
 
This extra speed helps move data around your network such as High-Definition videos and regular file transfers from devices on the network.
 
 
The 5 GHz band only.
 

The USB port can support up to two (2) USB storage devices or two (2) printers, or a combination of one (1) of each device.  In connecting either a USB storage device or a printer, you now have access to those devices from anywhere on the network.

NOTE:  Printing is only supported on Windows and OS X® computers.

10. What are the supported media files on the Linksys EA6500 media server?

Below is a list of media file formats that is supported by the Linksys EA6500 media server:

Video

  • .ASF (using WMV and WMA codec), .FLV.F1V.F4V (Flash video H.263 codec with mp3 audio), .MP4 (H.264 codec & AAC Audio codec or Microsoft MPEG-4 v1, 2, 3 and ISO MPEG-4 v1), .MPEG.MPG, .MLV, .MPEG-1

Audio

  • .MP3, .WAV

Photo

  • .BMP, .GIF, .JPG, .JPEG, .JPE, .PNG

11. What are the storage devices and printers supported by the Linksys EA6500?

The Linksys EA6500 is compatible with most storage devices and printers.  For a list of storage devices and printers tested to work with this router, click here.

12. Can I wall-mount my Linksys EA6500?

The Linksys EA6500 is versatile enough to be either a tabletop display or a vertical wall-mounted router.  If you would like to wall-mount your router, you will find the mounting holes on the bottom of the router chassis.  This will enable the device to be placed on a wall or other vertical surface.

QUICK TIP:  When choosing a good location for wall-mounting your Linksys EA6500, consider cable limitations (if you have a wired computer setup) as well as the wall structure where it will be placed.

WIRELESS TECHNOLOGY SUPPORTED
 
 
Most devices only support the 2.4 GHz band.  With the Linksys EA6500, the 2.4 GHz band can support 802.11b/g/n devices.
 
 
You can have up to 450 Mbps.
 
3. What devices should be on the 2.4 GHz band and on the 5 GHz band?
  • 2.4 GHz Network – will only be able to cater to devices in your network that are 802.11n (N-only) and 802.11g (G-only), or a combination of both.  The Mixed mode will allow backwards compatibility with Wireless-B/-G/-N devices.
  • 5 GHz Network - will only be able to cater to devices in your network that are Mixed, N only, and AC only.  The Mixed mode will still allow backwards compatibility for 802.11a devices.

4. What Channel width options are supported on the 802.11ac technology?

  • The 2.4 Channel width supports Auto and 20 MHz only settings.  Auto mode supports both 20MHz and 40MHz.
  • The 5 GHz Auto supports Auto, 20 MHz only, 40 MHz, and 80 MHz settings.
5. What is the Linksys Smart Wi-Fi?
 
The Linksys Smart Wi-Fi gives you secure access to your home network from a browser or mobile device.  You can instantly tap into your home network to check the connection status of your devices, give a guest access to the Internet, or block your children from accessing social networking sites when they should be doing their homework.  You can even prioritize what devices on your network get the most bandwidth to eliminate lag times and buffering and, over time, continue to get new apps and capabilities that will enrich your connected lifestyle.
 
 
The Linksys Connect application installed on a computer connected to your home network can be accessed only while using that computer.  Linksys Smart Wi-Fi Account runs on the web and you can access it from any web browser, using a secure login account.  So you can be on your home computer, your mobile phone on-the-go, or even at work, and access your home router settings and activity using Linksys Smart Wi-Fi Account.
 
7. What is the Linksys Smart Wi-Fi Account?
 
Because Linksys Smart Wi-Fi is available on the web, you must create a personal account so you can access your home router settings.  The Linksys Smart Wi-Fi Account ensures secure access to your router, even when you're away from home.  Linksys does not share the information you enter when creating your account, but uses this only to verify that you have access to your home router settings.  To know how to create a Linksys Smart Wi-Fi Account, click here.
 
 
None.  Linksys Smart Wi-Fi and its associated account are free for owners of Linksys Smart Wi-Fi Routers.
 
 
One of the greatest benefits of Linksys Smart Wi-Fi Account is accessing your home network settings and activities when you're away from home.  Since Linksys Smart Wi-Fi Account is on the web, you can access it whenever you have Internet connection.  Simply open a web browser, go to https://www.linksyssmartwifi.com, and log into your Linksys Smart Wi-Fi Account.  All your home router settings are available to you no matter where you are.  You can also download the mobile application for your supported device and manage the router via the mobile app.
 
 
No.  When you run the Setup CD, you may choose to opt out of the Linksys Smart Wi-Fi Account.  Once you are redirected to the login page, you have the option to click on Local Access.
 
 
The SimpleTap™ feature is a simplified way to connect your supported NFC mobile phone wirelessly to the Linksys EA6500.  The router comes with a SimpleTap™ card.  You will need to download the Linksys Smart Wi-Fi App, tap the card to your phone.  Your phone will then connect to your router wirelessly.  Your phone must have the NFC feature enabled for the SimpleTap™ feature to work.  To know how to connect your Android™ smartphone using the SimpleTap™ card, click here.
 
 
For more information about the SimpleTap™ feature, click here.
 
 
Yes.  You can turn OFF the SimpleTap™ feature in the Wireless Tool in the user interface of the router.  To know more on how to enable or disable this feature, click here.
 
 
Yes.  Using your phone settings, search for your router’s SSID, enter a passphrase if prompted, and your phone will connect to your Wi-Fi just like any other wireless device.
 
 
No, this feature is now disabled by default.  You can enable it by going to the Connectivity Tool, and under the Basic tab, check the Automatic checkbox.
 
16. What mobile devices are supported with Linksys Smart Wi-Fi App?

Linksys Smart Wi-Fi App for the web supports Android™ mobile phones and tablets, iOS mobile phones and iPad® tablets.

17. What are the supported mobile device OS for the new Linksys Smart Wi-Fi App?

The supported mobile device OS are the same as those compatible with the earlier Linksys Smart Wi-Fi App version:

  • Apple® iOS 8 or later
  • Android™ 4.0.3 or later
LINKSYS SMART WI-FI FEATURES
 
 
The Linksys Smart Wi-Fi Account offers free Parental Controls that allow you to limit access to the Internet and specific websites for individual devices.  For example, you can set Internet restrictions on computers and devices used by your children without affecting Internet access of other computers or devices used by the adults.
 
 
Guest Access lets your house guests use your Internet connection without having access to your other computers or devices.  For example, your friends can access the Internet in your home, but not your printer or any shared files on your home computers.  This is similar to a public Wi-Fi connection at a coffee shop or hotel.  When you set up your router, a secure Guest network is created automatically on the router’s 2.4 GHz band.  Guest Access is only available on this band.  Keep this in mind if you’re connecting other networking devices such as an extender.  It should be configured to use the 2.4 GHz band as well if you plan to use Guest Access.
 
 
Parental Controls limit what your kids can do online on their computers or other devices such as a gaming system with Internet access or a smartphone.  Controls are set for specific devices, not for the entire home network.  You can then have different limits for computers and devices used by younger children than those used by teens or adults in your home.
 
 
Media Prioritization lets you decide which devices or applications get network bandwidth priority.  For example, if you have a smart TV or a computer that you often stream movies with, you can move that device to the top of the priority list so that it gets the bandwidth it needs to keep movies running smoothly.  It won’t have to compete with other devices on your network for bandwidth.
 
 
Speed Test allows you to see your current upload and download speeds to and from your home network.  It shows you how fast the Internet connection from your ISP is.  However, factors such as the number of devices connected to your network at the same time as well as running applications and activities such as video streaming and Voice over Internet Phone (VoIP) that require a large amount of bandwidth can affect the upload and download speed of your Internet.
 
 
An FTP Server lets you access the folders on your USB storage device remotely.  You can access the content using a web browser or FTP software such as Core FTP.
 
 
A Media Server lets you share content on your USB device across your network.  Your router can act as a media server if it has a USB storage device attached and if you have UPnP AV-enabled or DLNA-certified devices in your home.  These include digital media players, gaming consoles with a built-in media player (ex. PS3™), and digital picture frames.
 
8. How do I configure the share and permission settings for two (2) hard drives on my Linksys EA6500?

You will be able to configure the share and permission settings for the two (2) hard drives connected to your Linksys EA6500 one at a time.  You can do this by going to the USB Storage menu and selecting the specific hard drive name on the drop-down option.

NOTE:  When the two (2) USB drives are detected, the Linksys Smart Wi-Fi home page shows data for each drives as well as the drop-down menus for the tabs.

9. Can I set up two (2) USB printers using the dual USB ports of the Linksys EA6500?

Yes, you will be able to add two (2) printers.  The setup is the same as adding a single printer on the router.  Once the router detects the second printer, it will be configured in a similar process.

 
Secure Folder Access allows you to set read/write permissions to a folder/share on a USB drive connected to the router.
 
 
Compatible browsers include:  Internet Explorer 8, Safari® 5, Mozilla Firefox 8, or Google Chrome.
 
 
You can configure up to 50 guests to connect simultaneously.
 
 
You can block a maximum of 10 sites per device.
 
14. I don’t want to use Linksys Smart Wi-Fi.  Can I use the web-based setup page instead?

Yes.  Linksys Smart Wi-Fi Routers have an option to log in to the router settings via the Local Access link, which does not require you to create a Linksys Smart Wi-Fi Account.  This will enable you to configure the router locally.  However, by using the local access option, you will not be able to use the Linksys Smart Wi-Fi Account services on the router and the remote management feature will be disabled.

15. I did a LAN to LAN cascading at home then disabled the DHCP service of my Linksys EA6500.  Can I still map USB drives connected to my Linksys EA6500?

Yes, the USB storage function of the Linksys EA6500 will still work.

16. Will VUSB printing still work if the Linksys EA6500 is cascaded to another router via LAN to LAN?

No, the user will get a BAD gateway error message when trying to download VUSB software in the link provided.  To know more about VUSB printing, click here.  If you’re using a Mac® computer, click here.

17. Can I add or create a Game and an Application to the Priority list that are using the same port numbers?

No.  You can only add either but not both at the same time.

18. Does the Linksys EA6500 have a Port Forwarding feature?

Yes.  The Linksys EA6500 has a Port Forwarding feature.  To learn more about enabling the Port Forwarding feature on your Linksys Smart Wi-Fi routers, click here.

TROUBLESHOOTING

1. My Parental Controls blocks HTTPS but returns a blank page instead of redirecting to the Parental Controls screen.  Is this a normal behavior?


Yes, for HTTPS this is by design.  Some HTTP sites that redirect to HTTPS will produce a blank screen as well.

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