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Linksys EA6500 v2 AC1750 Dual-Band Smart Wi-Fi Wireless Router Frequently Asked Questions

TABLE OF CONTENTS

PRODUCT INFORMATION

1. What is the Linksys EA6500 v2 AC1750 Dual-Band Smart Wi-Fi Wireless Router?
2. What are the requirements in setting up the Linksys EA6500 v2?
3. How do I set up the Linksys EA6500 v2?
4. What is 802.11ac, and what kind of speed does it support?
5. Can the Linksys EA6500 v2 be used with 802.11a/b/g/n devices?
6. What is the warranty period of the Linksys EA6500 v2?
7. How can I reset the Linksys EA6500 v2 to factory defaults?
8. What is the network range of the Linksys EA6500 v2?

HARDWARE FEATURES

1. Does the Linksys EA6500 v2 have a USB 3.0 port?
2. Is the USB 3.0 port backwards compatible with USB 2.0?
3. Can I wall mount my Linksys EA6500 v2?

SPECIAL FEATURES

1. Is Linksys EA6500 v2 DLNA 1.5 certified?
2. Does the Linksys EA6500 v2 support IPv6?
3. What is SimpleTap™?
4. Where can I learn more about the SimpleTap™ feature?
5. What is USB Storage?
6. What does the built-in UPnP Media Server do?

TROUBLESHOOTING

1. My Parental Controls blocks HTTPS but returns a blank page instead of redirecting to the Parental Controls screen.  Is this a normal behavior?


PRODUCT INFORMATION

1. What is the Linksys EA6500 v2 AC1750 Dual-Band Smart Wi-Fi Wireless Router?

The Linksys EA6500 v2 AC1750 Dual-Band Smart Wi-Fi Wireless Router is a simultaneous dual band, 4x gigabit, draft 802.11ac, wireless router with two (2) USB ports (one is USB 2.0 and the other is USB 3.0).

2. What are the requirements in setting up the Linksys EA6500 v2?

Below are the requirements for the Linksys EA6500 v2:

Windows OS minimum requirements (For Printer Utility)

  • Windows XP SP3
  • Vista SP1 or later
  • Windows 7
  • Windows 8
  • Windows 8.1
  • Windows 10

Mac OS® minimum requirements (For Printer Utility)

  • OS X Leopard 10.5.8 or later
  • OS X Snow Leopard 10.6.1 or later
  • OS X Lion 10.7 or later
  • OS X Mountain Lion 10.8
  • OS X Mavericks 10.9
  • OS X Yosemite 10.10

Browser Minimum Requirements

  • Internet Explorer® 8
  • Safari® 5
  • Mozilla Firefox® 8
  • Google Chrome™

3. How do I set up the Linksys EA6500 v2?

There are two (2) ways to set up the Linksys EA6500 v2 on the computer:

  • Smart Setup - The Smart Setup is embedded in the firmware of newer models of Linksys Smart Wi-Fi Routers.  It allows you to run setup from a web browser.  To learn how to set up the Linksys Smart Wi-Fi Routers using Smart Setup, click here.

IMPORTANT:  For PPPoE users, in order to start the Smart Setup you must enter “linksyssmartwifi.com” or “192.168.1.1” since you will not be automatically redirected to the Smart Setup wizard.

  • Manually - There is an option to bypass Smart Setup and log in straight into the router's interface.  On the home page of the Smart Setup, tick the I want to skip Setup and configure my router manually option and click Next.

4. What is 802.11ac, and what kind of speed does it support?

The draft 802.11ac technology works on the 5 GHz band.  The Linksys EA6500 v2 can support up to 1300 Mbps PHY data rates.  The 2.4GHz band supports up to 450 Mbps PHY data rates.

5. Can the Linksys EA6500 v2 be used with 802.11a/b/g/n devices?

Yes, but it will only be as fast as the supported technology of the device you are using to connect to the router.

6. What is the warranty period of the Linksys EA6500 v2?

The warranty period is dependent on the country of purchase.  For more information about your device's warranty, click here.

7. How can I reset the Linksys EA6500 v2 to factory defaults?

Hold the Reset button of the Linksys EA6500 v2 on the back panel for about 10 seconds then release.  Alternatively, you may use the web interface, go to the Troubleshooting tab > Diagnostics sub-tab, then click the Reset to factory default settings.

8. What is the network range of the Linksys EA6500 v2?

The Wireless-AC routers, such as the Linksys EA6500 v2, are able to transmit a large volume of data, and channel the data to multiple parallel paths for optimal throughput.  And with higher modulation and twice the channel bandwidth, Wireless-AC technology moves data up to 4.3x faster than Wireless-N.

Using Beamforming Technology Linksys Wireless-AC Routers provide increased range and reliability.  The Beamforming technology featured in Linksys Wireless-AC routers minimizes interference to transfer data faster, so you can enjoy high quality media streaming at a wide range.  Beamforming works by focusing the Wi-Fi signal directly to your networked smartphones, tablets, and laptops for a concentrated data transmission.

HARDWARE FEATURES

1. Does the Linksys EA6500 v2 have a USB 3.0 port?

Yes, the Linksys EA6500 v2 has one (1) high-speed transfer USB 3.0 port (blue USB port).  It also has a USB 2.0 port.

2. Is the USB 3.0 port backwards compatible with USB 2.0?

Yes.

3. Can I wall mount my Linksys EA6500 v2?

Yes.

SPECIAL FEATURES

1. Is Linksys EA6500 v2 DLNA 1.5 certified?

Yes.

2. Does the Linksys EA6500 v2 support IPv6?

Yes.

3. What is SimpleTap™?

The SimpleTap™ feature is a simplified way to connect your supported NFC mobile phone wirelessly to the Linksys EA6500 v2.  The router comes with a SimpleTap™ card.  You will need to download the Linksys Smart Wi-Fi App, and tap the card to your phone.  Your phone will connect to your router wirelessly.  Your phone must have the NFC feature enabled for the SimpleTap™ feature to work.  To know how to connect your Android™ smartphone using the SimpleTap™ card, click here.

4. Where can I learn more about the SimpleTap™ feature?

For more information about the SimpleTap™ feature, click here.

5. What is USB Storage?

The USB storage lets you store and share content across your network via features like Folder access, FTP server and Media Server.  The storage device connects directly to the USB port on the back of your router and is typically used to store and share videos, music, photos, and other media.  To know more about the USB Storage Tool, click here.

QUICK TIP:  The Linksys EA6500 v2 also supports FAT, FAT32, NTFS, HFS+ journaled and non-journaled capable for data storing formats.

6. What does the built-in UPnP Media Server do?

The built-in Universal Plug and Play (UPnP) AV Media Server enables seamless streaming of your video and media files to an Xbox 360®, PS3™, or other UPnP compatible device.

TROUBLESHOOTING

1. My Parental Controls blocks HTTPS but returns a blank page instead of redirecting to the Parental Controls screen.  Is this a normal behavior?

Yes, for HTTPS this is by design.  Some HTTP sites that redirect to HTTPS will produce a blank screen as well.

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