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Linksys WRT1200AC AC1200 Dual-Band Smart Wi-Fi Wireless Router Frequently Asked Questions

TABLE OF CONTENTS
 
HARDWARE INFORMATION
  1. What is the Linksys WRT1200AC AC1200 Dual-Band Smart Wi-Fi Wireless Router?
  2. What is the difference between the Linksys WRT1200AC v1 and Linksys WRT1200AC v2?
  3. What are the parts of the Linksys WRT1200AC?
  4. What do the LEDs on the Linksys WRT1200AC indicate?
  5. Are the Linksys WRT1200AC antennas detachable?
  6. What is the warranty period of the Linksys WRT1200AC?
  7. Where can I find the router’s serial number?
  8. What USB standards does the Linksys WRT1200AC support?
  9. What is the Combo USB 2.0 / eSATA port for and how does it work?
  10. What is the Network Map feature and how can I use it?
  11. Does Linksys WRT1200AC support Beamforming technology?
  12. Can I wall-mount the Linksys WRT1200AC?
  13. Is the Linksys WRT1200AC stackable?
  14. Does Linksys WRT1200AC support Open Source?
  15. Does Linksys WRT1200AC support OpenVPN?
  16. What is the Wireless Scheduler feature and how can I use it?
SETUP & INSTALLATION
  1. What are the requirements in setting up the Linksys WRT1200AC?
  2. How do I set up the Linksys WRT1200AC?
  3. Will I be able to run the setup on a hardwired computer even though my wireless adapter is disabled?
  4. What are the default IP Address, username and password of my Linksys WRT1200AC?
  5. What are the default wireless network name (SSID) and Wi-Fi password of my Linksys WRT1200AC?
  6. Can I configure my 5 GHz network during setup?
  7. Can I install external antennas to my Linksys WRT1200AC to get better wireless range and coverage?
FIRMWARE UPGRADE
  1. How do I upgrade the firmware on the Linksys WRT1200AC?
  2. Can I use the firmware for Linksys WRT1200AC v1 with Linksys WRT1200AC v2 or vice versa?
WIRELESS CONNECTION & SECURITY
  1. What wireless security modes do the Linksys WRT1200AC support?
  2. Which wireless connection standards and frequencies are supported by the Linksys WRT1200AC?
  3. Does the Linksys WRT1200AC support the 80 MHz channel width on the 5 GHz frequency?
  4. How do I connect a wireless device to the wireless network of the Linksys WRT1200AC?
  5. Can I change the default wireless settings during setup?
  6. How many Guest networks can I set up on my Linksys WRT1200AC?
ADVANCED CONFIGURATION
  1. What is a media server and how does it work?
  2. Can I connect a USB hub to the USB port of the Linksys WRT1200AC to use multiple devices?
  3. Does the Linksys WRT1200AC allow VPN tunnels using IPSec, L2TP or PPTP protocols to pass-through the router?
  4. Does the Linksys WRT1200AC support SPI firewall?
  5. Does the Linksys WRT1200AC offer a Filter IDENT that block specific Internet data types?
  6. What is the Demilitarized Zone (DMZ) and what is it used for?
  7. What DDNS providers does the Linksys WRT1200AC support?
  8. Does the Linksys WRT1200AC support 6in4 tunneling?
  9. Can I use IPv6 tunneling with services such as Hurricane Electric?
TROUBLESHOOTING
  1. How can I reset the Linksys WRT1200AC to factory defaults?
  2. I have reset the Linksys WRT1200AC and now I can’t launch the setup page.  What do I do?
  3. What should I do if I can't connect to the Internet wirelessly and my network name is not listed in Available Networks?
  4. What should I do when my wireless network performance is slow, inconsistent, suffers from weak signal, or having difficulty maintaining a VPN connection?
  5. My Parental Controls blocks HTTPS but returns a blank page instead of redirecting to the Parental Controls screen.  Is this a normal behavior?
  6. The Linksys WRT1200AC SpeedTest feature tells me I need Flash® What should I do?

HARDWARE INFORMATION
 
1. What is the Linksys WRT1200AC AC1200 Dual-Band Smart Wi-Fi Wireless Router?
 
The Linksys WRT1200AC AC1200 Dual-Band Smart Wi-Fi Wireless Router is a simultaneous dual-band 2x2 Gigabit router which supports a maximum data rate of 400 Mbps on the 2.4 GHz band and up to 867 Mbps on the 5 GHz band.  It has one (1) USB 2.0 / eSATA combo port, and one (1) USB 3.0 port.  It has two (2) high-performance external detachable antennas for enhanced dual-band communication, maximum signal strength, better coverage and range.  For more information about the product features and specification of the Linksys WRT1200AC, click here

2. What is the difference between the Linksys WRT1200AC v1 and Linksys WRT1200AC v2?
 
There is no difference in features and specifications.  The Linksys WRT1200AC v2 is the same as Linksys WRT1200AC v1, only they use different firmware versions.  Also, you cannot use the firmware for Linksys WRT1200AC v2 with Linksys WRT1200AC v1 or vice versa.


3. What are the parts of the Linksys WRT1200AC?
 
The Linksys WRT1200AC has the following parts:
  • Ports - Four (4) LAN / Ethernet, one (1) WAN, one (1) USB 3.0, one (1) Combo USB 2.0 / eSATA port, one (1) power connector
  • LEDs - Power, Internet, 2.4 GHz, 5 GHz, eSATA, USB 1, USB 2, Ethernet [1-4], WPS
  • Wi-Fi Protected Setup™ (WPS) push button
  • Reset button
  • Two (2) high-performance external antennas
4. What do the LEDs on the Linksys WRT1200AC indicate?
 
The LEDs indicate the different status and activities of your router.  For a detailed description on the different Linksys WRT1200AC LEDs, click here.
 
5. Are the Linksys WRT1200AC antennas detachable?
 
Yes, the two (2) high-performance external antennas are detachable.
 
6. What is the warranty period of the Linksys WRT1200AC?
 
The warranty period is dependent on the country of purchase.  For more information about your device’s warranty, click here.
 
7. Where can I find the router’s serial number?
 
The router’s serial number is printed on the sticker located underneath the device.  You can also locate this via the web-based setup page on the Troubleshooting > Status > Report Tool.
 
8. What USB standards does the Linksys WRT1200AC support?
 
The Linksys WRT1200AC has one (1) Combo USB 2.0 / eSATA port and one (1) USB 3.0 port which is also backward-compatible with older versions. 
 
9. What is the Combo USB 2.0 / eSATA port for and how does it work?
 
The Combo USB 2.0 / eSATA port on the Linksys WRT1200AC allows you to connect a USB 2.0 device or eSATA (External Serial Advanced Technology Attachment) drive to the network. 
 
NOTE:  You can also connect a USB 3.0 drive to it but the speed limitation will be based on USB 2.0.  Connecting a USB printer is also possible.  However, you can only connect one (1) device at a time.

 
10. What is the Network Map feature and how can I use it?
 
The Network Map feature of your Linksys WRT1200AC allows you to view who is connected to the network.  You can also manage and monitor your devices’ connection to the network.  To know more about this and how you can use it, click the links below:
 

Overview of the Network Map Tool on your Linksys Smart Wi-Fi Router
Managing devices in the network using the Network Map Tool of the Linksys Smart Wi-Fi
 
11. Does Linksys WRT1200AC support Beamforming technology?
 
Yes, Linksys WRT1200AC supports Beamforming technology.  Beamforming enables the router to identify and connect directly with other devices rather than simply sending out wireless signals in a general direction.
 
12. Can I wall-mount the Linksys WRT1200AC?
 
Yes.  For instructions on how to wall-mount the Linksys WRT1200AC, click here.
 
13. Is the Linksys WRT1200AC stackable?
 
Yes, the Linksys WRT1200AC is stackable but make sure that the router is placed on top.  It can only be stacked on top of other stackable devices like the Linksys SE4008.  Do NOT stack any other devices on top of the Linksys WRT1200AC to prevent blocking the router's ventilation.
 
14. Does Linksys WRT1200AC support Open Source?
 
Yes.
 
15. Does Linksys WRT1200AC support OpenVPN?
 
No.
 
16. What is the Wireless Scheduler feature and how can I use it?
 
The Wireless Scheduler feature of your Linksys WRT1200AC allows you to turn OFF or ON the wireless networks, including the Guest networks at chosen times.  To know more about this, click here.
 

SETUP & INSTALLATION

 
1. What are the requirements in setting up the Linksys WRT1200AC?
 
Before setting up the Linksys WRT1200AC, you will need the following:
  • A broadband Internet connection such as a Cable or DSL modem with RJ45 (Ethernet) port
  • At least one (1) computer with an installed network interface adapter or wireless adapter or a mobile device with the Linksys App
  • Internet browser (Internet Explorer® 8 or higher, Mozilla Firefox® 8 or higher, Google Chrome™ 10 or higher, or Safari® 5 or higher)
2. How do I set up the Linksys WRT1200AC?
 
Setting up the Linksys WRT1200AC is made fast and easy because of its CD-less setup.  Now you can run the setup from a web browser even if the router does not initially have an Internet connection and is on factory default settings.  To learn how to set up the Linksys WRT1200AC, click here.
 

NOTE:  There is also an option to manually set up the Linksys WRT1200AC and log in directly into the web-based setup page.  On your setup home page, tick the I want to skip Setup and configure my router manually option and click Next.

 
3. Will I be able to run the setup on a hardwired computer even though my wireless adapter is disabled?
 
Yes, just connect the router to the computer using an Ethernet cable, open a browser and start the setup process.
 
4. What are the default IP Address, username and password of my Linksys WRT1200AC?
 
The default IP Address for this router is 192.168.1.1 and admin is the default for both username and password.
 
5. What are the default wireless network name (SSID) and Wi-Fi password of my Linksys WRT1200AC?
 
You can check the default SSID and password on the Quick Start Guide or at the bottom of your router's hardware.
 
6. Can I configure my 5 GHz network during setup?
 
Yes.  The Linksys WRT1200AC allows you to configure and set up the 5 GHz network during the setup process.  To learn how you can set up the Linksys WRT1200AC, click here.

7. Can I install external antennas to my Linksys WRT1200AC to get better wireless range and coverage?

The Linksys WRT1200AC alone is a high-performance router that could provide you better wireless range and coverage.  However, you can upgrade its external antennas for enhanced performance in your single-story home by installing the WRT High Gain Antennas, WRT002ANT and WRT004ANT.  To learn more about this, click here
 
FIRMWARE UPGRADE

 
1. How do I upgrade the firmware on the Linksys WRT1200AC?
 
Log in to your Linksys cloud account.  Go to Connectivity and, under the Basic tab, check the Automatic checkbox.  This will automatically upgrade your Linksys WRT1200AC whenever there is a new firmware available.  You can also click the Check for Updates button so the router will check for new firmware updates.
 
NOTE:  If you wish to upgrade the Linksys WRT1200AC manually, you can click the Choose File button then download the firmware from the Linksys WRT1200AC Downloads page.


2. Can I use the firmware for Linksys WRT1200AC v1 with Linksys WRT1200AC v2 or vice versa?
 
No.  The firmware for Linksys WRT1200AC v1 is NOT compatible with Linksys WRT1200AC v2 or vice versa.  Check the label to know the product’s version.  If it shows WRT1200AC v2, use the v2 firmware.  If the label just shows WRT1200AC, use the v1 firmware.


WIRELESS CONNECTION & SECURITY
 
1. What wireless security modes do the Linksys WRT1200AC support?
 
The Linksys WRT1200AC supports WEP (64-bit / 128bit)WPA2 / WPA-Mixed PersonalWPA
-PersonalWPA2-PersonalWPA-Enterprise, and WPA2-Enterprise.
 

2. Which wireless connection standards and frequencies are supported by the Linksys WRT1200AC?
 
The Linksys WRT1200AC is compatible with 802.11ac802.11b802.11g802.11n, and 802.11a.  It supports the 2.4 GHz and 5 GHz frequencies.
 
3. Does the Linksys WRT1200AC support the 80 MHz channel width on the 5 GHz frequency?
 
Yes, the 5 GHz band supports the 80 MHz channel width provided that the Channel Width dropdown option is set to Auto.  There is currently no option to select the 80 MHz only setting. 
 

4. How do I connect a wireless device to the wireless network of the Linksys WRT1200AC?
 
To connect your wireless device to the network, follow the steps below:
 
Step 1:
Go to your device settings or adapter settings if you are using a laptop and enable the Wi-Fi setting.
 

Step 2:
Scan the wireless networks in the area and select the wireless network name (SSID) of your router.
 
5. Can I change the default wireless settings during setup?
 
Yes. 
 
6. How many Guest networks can I set up on my Linksys WRT1200AC?
 
You can set up two (2) Guest networks, one (1) for each band.  The default Guest Password is BeMyGuest for both.  You also have the option to customize the Guest password by clicking the Edit option.  To know more about this, click here.
 

NOTE:  The router supports up to a total of 50 guests.

ADVANCED CONFIGURATION

 
1. What is a media server and how does it work?
 
It allows DLNA
®-certified devices including digital media players, gaming consoles, and digital picture frames to access video, music, and pictures that are stored on a USB hard drive that is connected to the Linksys WRT1200AC.
 
2. Can I connect a USB hub to the USB port of the Linksys WRT1200AC to use multiple devices?
 
No.
 
3. Does the Linksys WRT1200AC allow VPN tunnels using IPSec, L2TP or PPTP protocols to pass-through the router?
 
Yes. 
 
4. Does the Linksys WRT1200AC support SPI firewall?
 
Yes.
 
5. Does the Linksys WRT1200AC offer a Filter IDENT that block specific Internet data types?
 
Yes.
 
6. What is the Demilitarized Zone (DMZ) and what is it used for?
 
The DMZ allows one (1) local user to be exposed to the Internet for use of a special-purpose service such as Internet gaming and videoconferencing.  DMZ hosting forwards all the ports at the same time to one (1) computer.  Port Forwarding is more secure because it only opens the ports you want to open.
 
7. What DDNS providers does the Linksys WRT1200AC support?
 
It supports DynDNS.org and NO-IP.com.
 
8. Does the Linksys WRT1200AC support 6in4 tunneling?
 
The Linksys WRT1200AC supports 6rd, which is a type of 6to4 / 6in4 tunnel.  It is possible to configure 6rd to work as a 6to4 / 6in4 tunnel, however, it’s not safe to use it without IPSec.
 
9. Can I use IPv6 tunneling with services such as Hurricane Electric? 
 
Yes, you can use the IPv6 tunneling with services like Hurricane Electric.  The Hurricane Electric’s IPv6 tunnel appears to be a 6to4 / 6in4 tunnel, so it should work if your ISP only provides IPv4.  To know more about it, click here.

TROUBLESHOOTING

 
1. How can I reset the Linksys WRT1200AC to factory defaults?
 
There are two (2) ways to reset the Linksys WRT1200AC to factory defaults:
  • Hardware Reset – Press and hold the Reset button at the back panel of the Linksys WRT1200AC for about 10 seconds then release.
  • Software Reset – Log in to your Linksys cloud account.  Under Router Settings, click Troubleshooting > Diagnostics.  Click Reset under Factory reset.
2. I have reset the Linksys WRT1200AC and now I can’t launch the setup page.  What do I do?
 
You can try the following troubleshooting steps:
 
Step 1:
Enter “myrouter.local” or “192.168.1.1” in a web browser's address bar.
 

Step 2:
If your computer has a static IP Address, make that sure it has valid DNS numbers.  If not, set the computer to obtain an IP Address automatically.
 

Step 3:
Try again, then if needed, reassign a static IP Address back on the computer.
 
3. What should I do if I can't connect to the Internet wirelessly and my network name is not listed in Available Networks?
 
Try to perform the following steps to resolve the issue:
  • Verify that your router is ON and the Power logo is solidly lit.
  • If you are far from the router, try moving closer to see if your device is out of the wireless network range.
  • Using a computer attached to the router via an Ethernet cable, open the router's web-based setup page by entering “myrouter.local” or “http://192.168.1.1” and make sure that Broadcast SSID is ON.
4. What should I do when my wireless network performance is slow, inconsistent, suffers from weak signal, or having difficulty maintaining a VPN connection?
 
Wireless technology uses radio frequency as a medium to connect devices. This means that connectivity and the throughput performance between devices decrease when the distance between devices increases.
 
Other factors that will cause signal degradation are the following:
  • Obstructions such as walls, fixtures, furniture and metal appliances
  • Wireless signal interference caused by other wireless networks using the same frequency, baby monitors, microwave ovens and etc.
NOTE:  Connection speed may decrease as you move farther away from the router.
 
Troubleshooting Tips:
  • In order to determine if wireless issues are related to distance, it is recommended to temporarily move the computer within 10 feet from the router if possible.
  • You may also change the wireless channel of your router.  This will resolve issues of wireless interference to improve the performance and reliability of your network.
5. My Parental Controls blocks HTTPS but returns a blank page instead of redirecting to the Parental Controls screen.  Is this a normal behavior?
 
Yes, for HTTPS this is by design.  Some HTTP sites that redirect to HTTPS will produce a blank screen as well.
 
6. The Linksys WRT1200AC SpeedTest feature tells me I need Flash
®.  What should I do?
 
If you see the Flash required message during the SpeedTest, it recommends you to use Internet Explorer with the latest Flash version installed.
 
NOTE:  If you are using Ubuntu, the SpeedTest feature won’t work.

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