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Linksys EA7400 Max-Stream™ AC1750 MU-MIMO Gigabit Router Frequently Asked Questions

TABLE OF CONTENTS
 
HARDWARE INFORMATION

1. What is the Linksys EA7400 Max-Stream™ AC1750 MU-MIMO Gigabit Router?
2. Where can I find the Linksys EA7400's serial number?
3. What do the LEDs on the Linksys EA7400 indicate?
4. What USB standards does the Linksys EA7400 support and what are their speed limits?
5. What is the processor speed of the Linksys EA7400?
6. What is the recommended antenna position for the Linksys EA7400?
7. What is the Network Map feature of my Linksys EA7400 and how can I use it?
8. What is the Wireless Scheduler feature of my Linksys EA7400 and how can I use it?
9. Can I wall-mount the Linksys EA7400?

10. What is the warranty period of the Linksys EA7400?
11. What is the Linksys Smart Wi-Fi Account?

SETUP & INSTALLATION

1. How do I set up the Linksys EA7400?
2. Will I be able to run the setup on a hardwired computer even though my wireless adapter is disabled?
3. What is the default IP address and password of the Linksys EA7400?

4. How do I access the Linksys EA7400's web-based setup page?

FIRMWARE UPGRADE

1. How do I upgrade the Linksys EA7400 firmware?

WIRELESS CONNECTION & SECURITY

1. What wireless security modes do the Linksys EA7400 support?
2. Which wireless connection standards and frequencies are supported by the Linksys EA7400?
3. How do I connect a wireless device to the wireless network of the Linksys EA7400?
4. Where can I see the default wireless network name (SSID) and passphrase of the Linksys EA7400?
5. How many Guest networks can I set up on my Linksys EA7400?


ADVANCED CONFIGURATION

1. What is a media server and how does it work?
2. Does the Linksys EA7400 allow VPN tunnels using IPSec, L2TP or PPTP protocols to pass-through the router?
3. Does the Linksys EA7400 support SPI firewall?
4. Does the Linksys EA7400 offer a Filter IDENT that block specific Internet data types?
5. What is Demilitarized Zone (DMZ) and how does it work?
6. What DDNS providers do the Linksys EA7400 support?


TROUBLESHOOTING

1. How can I reset the Linksys EA7400 to factory defaults?
2. I have reset the Linksys EA7400 and now I can’t launch the setup page.  What should I do?
3. What should I do if I can't connect to the Internet wirelessly and my network name is not listed in the Available Networks list?
4. What should I do when my wireless network performance is slow, inconsistent, suffers from weak signal, or having difficulty maintaining a VPN connection?
5. What is Express Forwarding?
6. What is AllJoyn® Notifications and how can I enable it?
7. My Parental Controls blocks HTTPS but returns a blank page instead of redirecting to the Parental Controls screen.  Is this a normal behavior?

 


HARDWARE INFORMATION

1.  What is the Linksys EA7400 Max-Stream™ AC1750 MU-MIMO Gigabit Router?

The Linksys EA7400 Max-Stream™ AC1750 MU-MIMO Gigabit Router is a 3x3 802.11ac dual-band Smart Wi-Fi router with one USB 3.0 and one USB 2.0 port.  It supports data rates of up to 450 Mbps on 2.4 GHz and 1300 Mbps on 5 GHz networks.

2.  Where can I find the Linksys EA7400's serial number?

The Linksys EA7400's serial number is printed on the sticker located underneath the device.  You can also locate this via the router's web-based setup page on the Troubleshooting > Status > Report Tool.

3.  What do the LEDs on the Linksys EA7400 indicate?

The LEDs indicate the different activities and status on your router.  For a detailed description on the different Linksys EA7400 LEDs, click here.

4.  What USB standards does the Linksys EA7400 support and what are their speed limits?

Both the Linksys EA7400’s USB 3.0 and USB 2.0 ports are capable of supporting an external hard disk or flash drive with up to 1100 mA current draw.  These ports support FAT, FAT32, NTFS and HFS+ journaled and non-journaled file systems.    

5.  What is the processor speed of the Linksys EA7400?

The Linksys EA7400 has a processor speed of 1.4 GHz.

6.  What is the recommended antenna position for the Linksys EA7400?

The recommended antenna positioning depends on the following:
  • For multi-story homes - Position the antennas where the middle antenna is straight up and the side antennas are angled outwards (30°-45°).
  • For single-story homes - All three (3) antennas are positioned straight up.
NOTE:  Click here for an illustration of the recommended antenna positioning.
 
7.  What is the Network Map feature of my Linksys EA7400 and how can I use it?

The Network Map feature of your Linksys EA7400 allows you to manage and monitor your devices’ connection to the network.  To know more about this and how you can use it, click here.

8.  What is the Wireless Scheduler feature of my Linksys EA7400 and how can I use it?

The Wireless Scheduler feature of your Linksys EA7400 allows you to turn OFF or ON the wireless networks, including the Guest networks at chosen times.  To know more about this, click here.

9.  Can I wall-mount the Linksys EA7400?

Yes.  To know how to wall-mount the Linksys EA7400, click here.

10.  What is the warranty period of the Linksys EA7400?

The warranty period is dependent on the country of purchase.  For more information about your device’s warranty, click here.

11.  What is the Linksys Smart Wi-Fi Account?

The Linksys Smart Wi-Fi Account is a free service bundled with the new Linksys Smart Wi-Fi Routers.  This service allows you to access your router, configure, and check your home network instantly from wherever you are.  For an overview of the Linksys Smart Wi-Fi Account, click here.
 
SETUP & INSTALLATION 

1.  How do I set up the Linksys EA7400?

Setting up the Linksys EA7400 can be done using the Smart Setup.  Click here to know how.

2.  Will I be able to run the setup on a hardwired computer even though my wireless adapter is disabled?

Yes, you will be able to run the setup on a hardwired computer even though the wireless adapter is disabled.  Just connect the router to the computer using an Ethernet cable, open a browser and start the setup process.

3.  What is the default IP address and password of the Linksys EA7400?

The default IP address for this router is 192.168.1.1 and admin is the default password.

4.  How do I access the Linksys EA7400's web-based setup page?

For instructions on how to do it, click here.

FIRMWARE UPGRADE

1.  How do I upgrade the Linksys EA7400 firmware?

The Linksys EA7400 has an Auto Firmware Update feature which allows your router to automatically update whenever a new firmware is available.  By default, this feature is enabled on the Linksys EA7400.  If you want to disable auto updates, click hereFor instructions on how to manually upgrade the router’s firmware, click here.

WIRELESS CONNECTION & SECURITY

1.  What wireless security modes do the Linksys EA7400 support?

The Linksys EA7400 supports WEP (64-bit/ 128-bit), WPA2-Personal, WPA2-Enterprise, WPA2/ WPA-Mixed Personal and WPA2/ WPA Mixed-Enterprise.

2.  Which wireless connection standards and frequencies are supported by the Linksys EA7400?

The Linksys EA7400 is compatible with 802.11ac, 802.11b, 802.11g, 802.11n and 802.11a.  It also supports the 2.4 GHz and 5 GHz frequencies.

3.  How do I connect a wireless device to the wireless network of the Linksys EA7400?

To connect wireless devices to the network, you’ll need to know your wireless settings such as network name and password.  For specific instructions, click here.

4.  Where can I see the default wireless network name (SSID) and password of the Linksys EA7400?

The default SSID and password can be located at the bottom of the Linksys EA7400.

5.  How many Guest networks can I set up on my Linksys EA7400?

The Linksys EA7400 allows you to have two (2) Guest networks, one for 2.4 GHz and one for 5 GHz band respectively.  With these, your visitors at home can access the Internet but not the local network (i.e., shared storage devices, printer access).

ADVANCED CONFIGURATION


1.  What is a media server and how does it work?
           
It allows DLNA-certified devices including digital media players, gaming consoles, and digital picture frames to access video, music, and pictures that are stored on a USB hard drive that is connected to the Linksys EA7400.
 

2.  Does the Linksys EA7400 allow VPN tunnels using IPSec, L2TP or PPTP protocols to pass-through the router?
 
Yes. 
 
3.  Does the Linksys EA7400 support SPI firewall?
 
Yes.  
 
4.  Does the Linksys EA7400 offer a Filter IDENT that block specific Internet data types?
 
Yes, this feature keeps port 113 from being scanned by devices outside of your local network.
 
5.  What is Demilitarized Zone (DMZ) and how does it work?
 
The DMZ screen allows one (1) local user to be exposed to the Internet for use of a special-purpose service such as Internet gaming and videoconferencing.  DMZ hosting forwards all the ports at the same time to one (1) computer.  Port Forwarding is more secure because it only opens the ports you want to open.
 
6.  What DDNS providers do the Linksys EA7400 support?
 
The Linksys EA7400 supports Dyn.com and NO-IP DDNS providers.


TROUBLESHOOTING

1.  How can I reset the Linksys EA7400 to factory defaults?
 
There are two (2) ways to reset the Linksys EA7400 to factory defaults:
  • Hardware Reset – Press and hold the Reset button at the back panel of the Linksys EA7400 for about 10 seconds.
  • Software Reset – Log in to your Linksys Smart Wi-Fi Account.  Under Router Settings, click Troubleshooting > Diagnostics.  Click Reset under Factory reset.
2.  I have reset the Linksys EA7400 and now I can’t launch the setup page.  What should I do?
 
You can try the following troubleshooting steps:
 
Step 1:
Enter “myrouter.local” or “192.168.1.1” in a web browser.
 
Step 2:
If your computer has a static IP address, make sure it has valid DNS numbers.  If not, set the computer to obtain an IP address automatically.
 

Step 3:
Try again then, if needed, reassign a static IP address back on the computer.
 
3.  What should I do if I can't connect to the Internet wirelessly and my network name is not listed in the Available Networks list?
 
Try to perform the following steps to resolve the issue:
  • Verify that your router is ON and the Power logo is solidly lit.
  • If you are far from the router, you might try moving closer to see if your device is out of the wireless network range.
  • Using a computer attached to the router via a network cable, open the router's web-based setup page by entering “myrouter.local” or “http://192.168.1.1” and make sure that Broadcast SSID is ON.
  • Turn the router OFF and power it back ON.
4.  What should I do when my wireless network performance is slow, inconsistent, suffers from weak signal, or having difficulty maintaining a VPN connection?
 
Wireless technology uses radio frequency as a medium to connect devices.  This means that connectivity and the throughput performance between devices decrease when the distance between devices increases.
 
Other factors that will cause signal degradation are the following:
  • Obstructions such as walls, fixtures, furniture and metal appliances.
  • Wireless signal interference caused by other wireless networks using the same frequency, baby monitors, microwave ovens and etc.  
NOTE:  Connection speed may decrease as you move farther away from the router.
 
Troubleshooting Tips
  • In order to determine if wireless issues are related to distance, it is recommended to temporarily move the computer within 10 feet from the router if possible.
  • You may also change the wireless channel of your router.  This will resolve issues of wireless interference to improve the performance and reliability of your network.
5.  What is Express Forwarding?
 
When enabled (default) Express Forwarding increases router performance.  It bypasses protocols that add extra overhead to router processing; for example, it forgoes packet level inspections, sorting, filtering, and queuing.  Disabling this option may improve compatibility with other Wi-Fi devices and services.

NOTE:  If Express Forwarding is enabled and some devices on your network are using Parental Controls or Media Prioritization, Express Forwarding will not be used on those devices.
 
6.  What is AllJoyn® Notifications and how can I enable it?
 
AllJoyn® is an open, secure technology that allows AllJoyn-enabled devices on your network to discover, connect with and interact directly with each other. 
 
To enable AllJoyn® Notifications, follow the steps below:
 
Step 1:
Enter “myrouter.local” or “192.168.1.1” in a web browser.
 
Step 2:
Click the Connectivity tab and go to Administration.
 
Step 3:
Tick the Enable device join notifications box to enable AllJoyn® Notifications.
 
NOTE:  If you turn ON notifications, your router will send notifications to AllJoyn-enabled devices within your network whenever a device connects.  The ability to receive the notifications and the notifications utility will be dependent on each device’s configuration and software capability.

7.  My Parental Controls blocks HTTPS but returns a blank page instead of redirecting to the Parental Controls screen.  Is this a normal behavior?
 
Yes, for HTTPS this is by design.  Some HTTP sites that redirect to HTTPS will produce a blank screen as well.

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