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Linksys LAPAC1200C Frequently Asked Questions

TABLE OF CONTENTS
 
PRODUCT INFORMATION

1.  
What is the Linksys Business LAPAC1200C AC1200 Dual-Band Cloud Wireless Access Point?
2.  What are the power adapter specifications of the Linksys LAPAC1200C?
3.  What is included in the packaging of the Linksys LAPAC1200C?
4.  What does the light on my Linksys LAPAC1200C indicate?
5.  What is the data rate of the Linksys LAPAC1200C?
 
SETUP AND INSTALLATION

1. 
What is the difference between the Linksys Manager 1.0 and Linksys Manager 2.0?
2.  How do I create a Linksys Cloud Manager account?
3.  How do I add an organization and a network on the Linksys Cloud Manager?
4.  What is an organization?
5.  What settings can I configure on the Networks page?
6.  How do I add an access point to a network?
7.  How do I rename a client?
8.  How many networks and access points can I add to an organization?
9.  Can I add a Linksys LAPAC1200 to the Linksys Cloud Manager?
10.  How do I select a certain access point to use a specific SSID?
11.  How do I create an SSID?
12.  How do I enable or disable an SSID broadcast?
13.  How do I set the access point's location on the map?
14.  What are the default IP address and password of the Linksys Business Cloud Access Points?
15.  How do I change the default local admin password of the access point?
16.  How do I change my Linksys Cloud Manager password?
17.  I am replacing my access point.  Do I need to do anything?
 
FEATURES AND FUNCTIONS
 
1. 
What Wi-Fi security settings does the access point support?
2.  What is the difference between Wi-Fi SSIDs and Wireless SSID slots?
3.  How do I add a Wireless SSID slot to a specific access point?
4.  How many Wireless SSID slots does an access point support?
5.  How do I change the channel of the access point?
6.  How do I change the time zone of an access point?
7.  What is a splash page and how do I configure it?
8.  How do I change or configure my account settings?
9.  Can I add other members to manage an organization?
10.  Can I transfer the ownership of an organization to another member?
11.  How do I delete a member from an organization?
12.  How do I add an access point to the Inventory?
13.  How can I manage the access point remotely and locally?
14.  How do I disable the Linksys Cloud Manager?
15.  Do the Linksys Business Cloud Access Points support Notification settings?
16.  What local settings can I configure when the Linksys Cloud Manager is enabled?
17.  How do I migrate from Linksys Cloud Manager 1.0 to Linksys Cloud Manager 2.0?

ADVANCED SETTINGS
 
1. 
 How do I configure the VLAN settings of the access point?
2.  How does Client Isolation work?
3.  Can I manually upgrade the firmware of the access point?
4.  Does the access point bandwidth limitation?
5.  What are the TCP or UDP ports used by the access point in the Linksys Cloud Manager?

TROUBLESHOOTING
 
1. 
Why is the access point showing offline in the Linksys Cloud Manager and how do I fix this?
2.  How do I delete an access point from a network?
3.  There are no SSIDs in the wireless SSID slot to select for the access point.  What could be the problem?
4.  How do I change the settings of a wireless profile?
5.  How do I reset the access point to factory defaults?
 


PRODUCT INFORMATION

1.  What is the Linksys Business LAPAC1200C AC1200 Dual-Band Cloud Wireless Access Point?

The Linksys Business LAPAC1200C AC1200 Dual-Band Cloud Wireless Access Point, built with Linksys Cloud Manager, allows you to remotely manage multiple access points in sites and businesses under one login and easy-to-use dashboard.  Features, such as the network map, let you see the current status of all your networks, including how many devices and clients are in use at each location.  You can also view statistics and details on your networks or on each access point and how much bandwidth is being used.  For additional information on the Linksys LAPAC1200C, click here.


2.  What are the power adapter specifications of the Linksys LAPAC1200C?

The Linksys LAPAC1200C comes with an 12V, 1.5A power adapter.
 
3.  What is included in the packaging of the Linksys LAPAC1200C?
 
The following are the Linksys LAPAC1200C package contents:

 
  • Linksys LAPAC1200C
  • Quick start guide
  • Ethernet cable
  • AC power adapter
  • CD with documentation
  • Mounting bracket
  • Mounting kit screws
  • Ceiling mount back plate
  • Drilling layout template
 
4.  What does the light on my Linksys LAPAC1200C indicate?
 
The Linksys LAPAC1200C has one indicator light on top that indicates the different status and activities of your device.  For a detailed description on the Linksys Cloud Manager 1.0, click here.  For the Linksys Cloud Manager 2.0, click here.
 
5.  What is the data rate of the Linksys LAPAC1200C?
 
The Linksys LAPAC1200C delivers up to 300 Mbps for the 2.4 GHz and up to 866 Mbps for the 5 GHz.

SETUP AND INSTALLATION


1.  What is the difference between the Linksys Manager 1.0 and Linksys Manager 2.0?

The Linksys Cloud Manager 2.0 is the cloud platform for remote management.  You can now manage your access point through https://cloudmanager.linksys.com.  To learn more, visit the Linksys Cloud Manager 2.0 Online Documentation Site.

If you're currently managing your access point through the Linksys Manager 1.0, go to 
https://business.linksys.com.

2.  How do I create a Linksys Cloud Manager account?
 
You can create a Linksys Cloud Manager 2.0 account at https://cloudmanager.linksys.com.  For instructions, click here.  If you are migrating from Linksys Cloud Manager 1.0 to Linksys Cloud Manager 2.0, click here.
 
3.  How do I add an organization and a network on the Linksys Cloud Manager?
 
For instructions, click on the links below:

Linksys Cloud Manager 1.0
Linksys Cloud Manager 2.0


4.  What is an organization?

An organization is typically the name of your company or your customer.  The Linksys Cloud Manager allows you to create an unlimited number of organizations so you can segment your network configurations however you choose.  This allows you to conveniently manage multiple organizations from a single account.  This will also allow you to add and remove members that have access to the entire organization or to specific networks only.  To learn more, click here.


5.  What settings can I configure on the Networks page?

To learn more about the Networks page for the Linksys Cloud Manager 1.0, click here.  If you're using the Linksys Cloud Manager 2.0, click here.

For specific steps, click on the links below:

Linksys Cloud Manager 1.0


How to identify which network you are in
How to switch to another network
How to delete a network
How to locate the Inventory and move an access point to a network

Linksys Cloud Manager 2.0

How to identify which network you are in
How to switch to another network
How to delete a network
How to locate the Inventory and move an access point to a network
 
6.  How do I add an access point to a network?
 
To add an access point to a network, you will need its serial number and MAC address.  For step-by-step instructions when using the Linksys Cloud Manager 1.0, click here.  If you're using Linksys Cloud Manager 2.0, click here.


7.  How do I rename a client?
 
Log in to the Linksys Cloud Manager and select a network.  Click on the Clients tab then select a client from the list.  On the client's page, click the ellipsis menu on the upper right side and click Rename.  Enter your preferred name in the field and click Confirm once you're done.
 
8.  How many networks and access points can I add to an organization?
 
An organization can have an unlimited number of networks and access points.
 
9.  Can I add a Linksys LAPAC1200 to the Linksys Cloud Manager?
 
No.  The Linksys Cloud Manager does not support the Linksys LAPAC1200. 
 
10.  How do I select a certain access point to use a specific SSID?
 
By default, the SSID will automatically be assigned to all access points in the network.  To learn how to create and assign an SSID to use a specific access point for the Linksys Cloud Manager 1.0, click here.  For the Linksys Cloud Manager 2.0 users, click here.
 
11.  How do I create an SSID?

To create an SSID for the Linksys Cloud Manager 1.0, go the SSIDs page.  To learn more, click here

To create an SSID for the Linksys Cloud Manager 2.0, go the Wi-Fi SSIDs page.  To learn more, click
here.
 
12.  How do I enable or disable an SSID broadcast?
 
For instructions on how to enable or disable an SSID broadcast on the Linksys Cloud Manager 1.0, click here.  For the Linksys Cloud Manager 2.0, click here.

13.  How do I set the access point's location on the map?
 
For instructions on enabling the map location for an access point using the Linksys Cloud Manager 1.0, click here.  For the Linksys Cloud Manager 2.0, click here.

 
14.  What are the default IP address and password of the Linksys Business Cloud Access Points?
                                   
If no DHCP server is detected, the default IP address is 192.168.1.252 and admin is the default password.

NOTE:   If your access points are on the latest Linksys Cloud Manager 2.0 firmware, you can also access it by using 10.0.0.1 if it has not detected a DHCP server and a wireless client is connected to its default SSID.

 
15.  How do I change the default local admin password of the access point?
 
To change the default admin password on the access points in a network, log in to the Linksys Cloud Manager and select a network then go to the Settings tab.  For complete instructions when using the Linksys Cloud Manager 1.0, click here.  For the Linksys Cloud Manager 2.0 users, click here.
 
16.  How do I change my Linksys Cloud Manager password?
 
To change your password using the Linksys Cloud Manager 1.0, click here.  For the Linksys Cloud Manager 2.0 users, click here.

 
17.  I am replacing my access point.  Do I need to do anything?
 
If you are replacing your access point, delete the access point using the Linksys Cloud Manager.  To know how when using the Linksys Cloud Manager 1.0, click here.  For the Linksys Cloud Manager 2.0 users, click here.

FEATURES AND FUNCTIONS

 
1.  What Wi-Fi security settings does the access point support?
 
The Linksys Cloud Manager only supports open, WPA2™ or WPA2 Enterprise security.  If you select WPA2 Enterprise, click on the Configure RADIUS link to configure your RADIUS settings.  For more information on WPA2 Enterprise for the Linksys Cloud Manager 1.0, click here.  For the Linksys Cloud Manager 2.0, click here.
 
2.  What is the difference between Wi-Fi SSIDs and Wireless SSID slots?
 
The Wi-Fi SSIDs page allows you to create SSIDs (think of this page as your Wi-Fi profiles).  You can also create a splash page (captive portal) or set a bandwidth limit to an SSID.  A network can have unlimited SSIDs.
 
The Wireless SSID slots page displays the SSIDs that are associated to an access point.  An access point can have up to eight SSIDs in the wireless SSID slots.
 
NOTE:  If you enable the splash page feature on a Wireless profile, an access point can have a maximum of two concurrent SSIDs with a splash page in the Wireless SSID slots and up to six SSIDs without splash pages.  

 
3.  How do I add a Wireless SSID slot to a specific access point?
 
To learn how to add a Wireless SSID slot to a specific access point using the Linksys Cloud Manager 1.0, click here.  For the Linksys Cloud Manager 2.0, click here.
 
4.  How many Wireless SSID slots does an access point support?
 
An access point can support up to eight slots.
 
5.  How do I change the channel of the access point?
 
To learn how to change the channel of the access point, go to the Radio section of the access point's page.  For specific instructions when using the Linksys Cloud Manager 1.0, click here.  For the Linksys Cloud Manager 2.0, click here.
 
6.  How do I change the time zone of an access point?
 
For specific instructions when using the Linksys Cloud Manager 1.0, click here.  For Linksys Cloud Manager 2.0, click here.
 
7.  What is a splash page and how do I configure it?

A splash page is the same as a captive portal.  It allows you to block wireless clients from accessing the network until user verification has been established.  To configure this using the Linksys Cloud Manager 1.0, click here.  For the Linksys Cloud Manager 2.0, click here.
 
8.  How do I change or configure my account settings?
 
For complete instructions on how to change or configure your account settings using the Linksys Cloud Manager 1.0, click here.  For the Linksys Cloud Manager 2.0, click here.
 
9.  Can I add other members to manage an organization?
 
Yes.  To learn how to add other members using the Linksys Cloud Manager 1.0, click here.  For the Linksys Cloud Manager 2.0, click here.
 
10.  Can I transfer the ownership of an organization to another member?
 
Yes.  However, you must be logged in as the owner.  To learn more when using the Linksys Cloud Manager 1.0, click here.  For the Linksys Cloud Manager 2.0, click here.
 
11.  How do I delete a member from an organization?
 
To learn how to delete a member using the Linksys Cloud Manager 1.0, click here.  For the Linksys Cloud Manager 2.0, click here.
 
12.  How do I add an access point to the Inventory?
 
The Inventory is the virtual repository for access points you are not using.  To add an access point to the Inventory using the Linksys Cloud Manager 1.0, click here.  For the Linksys Cloud Manager 2.0, click here.
 
13.  How can I manage the access point remotely and locally?
 
To manage it remotely, you need to create a Linksys Cloud Manager account and add the access point to an organization.  To learn more when using the Linksys Cloud Manager 1.0, click here.

For access points being managed through Linksys Cloud Manager 2.0, local management is not supported. The UI is mostly for diagnostic and a quick summary of the access point. You can only manage the access point using the Linksys Manager 2.0.  For more information, click
here.

For Linksys Cloud Manager 1.0 users, if you have just added an access point to an organization and you decide to manage it locally instead, you will need to disable the Linksys Cloud Manager via the local interface.  Disabling or enabling the Linksys Cloud Manager will reset the settings of the access point and you will need to reconfigure it.


14.  How do I disable the Linksys Cloud Manager?
 
Disabling or enabling the Linksys Cloud Manager 1.0 will reset the settings of your access points and you will need to reconfigure it.  To know how to disable or enable the Linksys Cloud Manager 1.0, click here.

NOTE:  This is only supported on the Linksys Cloud Manager 1.0.

 
15.  Do the Linksys Business Cloud Access Points support Notification settings?
 
Yes.  To learn how to enable Notifications, you need to access your Linksys Cloud Manager's Settings page.  For specific instructions when using the Linksys Cloud Manager 1.0, click here.  For the Linksys Cloud Manager 2.0, click here.
 
16.  What local settings can I configure when the Linksys Cloud Manager is enabled?
 
For more information, click on the links below:

Linksys Cloud Manager 1.0
Linksys Cloud Manager 2.0


17.  How do I migrate from Linksys Cloud Manager 1.0 to Linksys Cloud Manager 2.0?

For a step-by-step guide on how to migrate to the Linksys Cloud Manager 2.0, click here.

ADVANCED SETTINGS

 
1.  How do I configure the VLAN settings of the access point?
 
By default, VLAN is disabled.  Go to Access Points (for Linksys Cloud Manager 1.0) or Devices (for Linksys Cloud Manager 2.0) then select an access point and click on TCP/IP.  Click on Edit and select or enter the VLAN tagging settings.  Click Save once you're done.
 
2.  How does Client Isolation work?
 
When Client Isolation is enabled, it prevents wireless clients from communicating to each other within the same SSID and same radio.  On the other hand, when it is disabled, clients connected to the same SSID and same radio band will be able to communicate to each other.  To know more when using the Linksys Cloud Manager 1.0, click here.  For Linksys Cloud Manager 2.0, click here.
 
3.  Can I manually upgrade the firmware of the access point?
 
This can only be done on access points being managed by the Linksys Cloud Manager 1.0.  To know how to upgrade the Linksys Business Cloud Access Point's firmware though the local interface, click here.

If you are managing the access point using the Linksys Cloud Manager 1.0, click
here for instructions.  For Linksys Cloud Manager 2.0, click here.
 
4.  Does the access point support bandwidth limitation?
 
Yes, the administrator can set the bandwidth limitation.  To know how when using the Linksys Cloud Manager 1.0, click here.  For the Linksys Cloud Manager 2.0, click here.

5.  What are the TCP or UDP ports used by the access point in the Linksys Cloud Manager?

The access point will communicate with port TCP/8002.  In case port TCP/8002 is closed, the access point will change and use port TCP/443 instead.  

NOTE:  Port TCP/443 is a fallback port.  If the access point uses it to connect to the Linksys Cloud Manager, it will not use port TCP/8002.  Port TCP/443 is the same as ports used by HTTPS applications.  It should be open by default in most networks.


TROUBLESHOOTING

1.  Why is the access point showing offline in the Linksys Cloud Manager and how do I fix this?
 
The access point will display offline due to one of the following reasons:

 
  • The access point is down or is not connected to the internet.
  • The access point was reset. 
  • The Linksys Cloud Manager was disabled or re-enabled (for Linksys Cloud Manager 1.0 only).

To fix these, follow the troubleshooting tips below:

For access points being managed through the Linksys Cloud Manager 1.0

 
  • Confirm the status of the access point by logging in to its local interface and checking the IP address settings.  You can make changes as needed.
  • If the Linksys Cloud Manager is enabled, then you can check the LAN settings or perform a ping test or check the network connections.  Once the access point reaches the internet via TCP/8002 or TCP/443, it should get the configuration in less than 3 minutes (the time needed by the access point to apply the configuration).
  • If the button at the top right-hand corner of the local interface shows Enable Cloud Manager, this means that the Linksys Cloud Manager is disabled.  You need to enable it then delete the access point from the cloud.  To know how, click here.  Once deleted, add the access point back into the cloud.  To learn how, click here.
 
For access points being managed through the Linksys Cloud Manager 2.0
 
  • Confirm the status of the access point by logging in to its local interface and checking the IP address settings.  You can make changes as needed.
  • Try deleting the access point.  To know how, click here.  Once deleted, add the access point back into the Linksys Cloud Manager.   To learn how, click here.

2.  How do I delete an access point from a network?
 
Click on the links below for instructions:

Linksys Cloud Manager 1.0
Linksys Cloud Manager 2.0
 
3.  There are no SSIDs in the wireless SSID slot to select for the access point.  What could be the problem?
 
To add an SSID to the Wireless SSID Slot, an SSID must first exist.  Go to the SSIDs page to create it.  To learn more when using the Linksys Cloud Manager 1.0, click
here.  For Linksys Cloud Manager 2.0, click here.
 
4.  How do I change the settings of an SSID?
 
To learn how to change the settings of a wireless profile, such as changing the password or bandwidth limit, click here for instructions when using the Linksys Cloud Manager 1.0.  For Linksys Cloud Manager 2.0, click here.

 
5.  How do I reset the access point to factory defaults?
 
To reset the device to factory default settings, press and hold the reset button for longer than 15 seconds or until you see that the indicator light is blinking red.

NOTE:  For access points managed by the Linksys Cloud Manager 2.0, you can also delete the access point from the Linksys Cloud Manager and it will restore its settings to factory defaults.

 

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