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Linksys LAPAC2600C Frequently Asked Questions

TABLE OF CONTENTS
 
PRODUCT INFORMATION

1.  What is the Linksys Business LAPAC2600C AC2600 Dual-Band Cloud AC Wave 2 Wireless Access Point?
2.  What are the power adapter specifications of the Linksys LAPAC2600C?
3.  What is included in the packaging of the Linksys LAPAC2600C?
4.  What does the light on my Linksys LAPAC2600C indicate?
5.  What is the data rate of the Linksys LAPAC2600C?
6.  How many LAN ports does the Linksys LAPAC2600C have?
 
SETUP AND INSTALLATION

1.  What is Linksys Cloud Manager 1.0 vs Linksys Cloud Manager 2.0?
2.  How do I create a Cloud account?
3.  How do I set up a Linksys Business Cloud Access Point?
4.  How do I switch from one network to another and how do I know which network I’m currently in?
5.  How do I add a Linksys LAPAC2600C to a network?
6.  How do I rename a client?
7.  How many networks and Linksys Business Cloud Access Points can I create under my Linksys Cloud Manager account?
8.  Can I add a Linksys LAPAC2600 to an organization?
9.  How do I create an SSID?
10.  How do I enable or disable the SSID broadcast?
11.  How do I set a location for an access point?
12.  What is the default IP address and password of the Linksys Business Cloud Access Points?
13.  How do I change the default local admin password of my Linksys Business Cloud Access Point?
14.  How do I change my Linksys Cloud Manager account password?
15.  I am replacing my Linksys LAPAC2600C.  Do I need to do anything?

FEATURES AND FUNCTIONS

1.  What Wi-Fi security settings does the access point support?
2.  What is the difference between SSIDs and Wireless SSID slots?
3.  How do I add a Wireless SSID slot to a specific access point?
4.  How many Wireless SSID slots does an access point support?
5.  How do I change the channel of the access point?
6.  How do I change the time zone of an access point?
7.  What is a splash page and how do I configure it?
8.  How do I change or configure my Account settings?
9.  Can I add other members to manage my Linksys Cloud Manager account?
10.  Can I transfer the ownership of my Cloud account to another member?
11.  How do I delete a member from my Linksys Cloud Manager account?
12.  How do I add an access point to my Inventory?
13.  How can I manage my Linksys LAPAC2600C remotely and locally?
14.  How do I disable the Linksys Cloud Manager?
15.  Does the access point support Notification settings?
16.  What local settings can I only configure when the Linksys Cloud Manager is enabled?

ADVANCED SETTINGS

1.  How do I configure the VLAN settings of my Linksys Business Cloud Access Points?
2.  How does Client Isolation work?
3.  Can I manually upgrade the firmware of my Linksys Business Cloud Access Point?
4.  Does the access point support bandwidth limitation?
5.  What are the TCP or UDP ports used by the Linksys LAPAC2600C in the Cloud?

TROUBLESHOOTING

1.  Why is my access point showing offline in the Linksys Cloud Manager?
2.  How do I delete an access point from a network?
3.  There are no SSIDs in the Wireless SSID Slot to select for the access point.  What could be the problem?
4.  How do I change the settings of an SSID?
5.  How do I reset the access point to its factory default settings?
6.  My Linksys LAPAC2600C neither connects to the network nor goes online when using port 2.  What could be the problem?
 


PRODUCT INFORMATION

1.  What is the Linksys Business LAPAC2600C AC2600 Dual-Band Cloud AC Wave 2 Wireless Access Point?
 
The Linksys Business LAPAC2600C AC2600 Dual-Band Cloud AC Wave 2 Wireless Access Point, built with Linksys Cloud Manager.  It allows you to remotely manage multiple access points in sites and businesses under one login and easy-to-use dashboard.  Features such as the network map lets you see the current status of all the networks in an organization including how many devices and clients are in use at each location.  You can also view statistics and details on your networks or on each access point, and how much bandwidth is being used.  To know more about the Linksys LAPAC2600C, click 
here.

2.  What are the power adapter specifications of the Linksys LAPAC2600C?
 
The Linksys LAPAC2600C comes with an AC 12V, 2.5A power adapter.
 
3.  What is included in the packaging of the Linksys LAPAC2600C?
 
The following are the Linksys LAPAC2600C packaging contents:

  • Linksys LAPAC2600C
  • Quick start guide
  • Ethernet cable
  • AC power adapter
  • CD with documentation
  • Mounting kit screws and bracket
  • Ceiling mount back plate
  • Drilling layout template
​​​​
4.  What does the light on my Linksys LAPAC2600C indicate?
 
The light on the access point’s front panel indicates its status and activities.  For a detailed description, click here.

5.  What is the data rate of the Linksys LAPAC2600C?
 
The Linksys LAPAC2600C delivers a data rate of up to 800 Mbps for 2.4 GHz and up to 1.8 Gbps for 5 GHz.
 
6.  How many LAN ports does the Linksys LAPAC2600C have?

The Linksys LAPAC2600C has two gigabit LAN ports with the following functions:
  • Port 1 – supports PoE+ (IEEE 802.3at).  You can use this port to power the access point using a PoE+ switch or injector.  This port has maximum power consumption of 25W.
  • Port 2 – is a non-PoE port.  This can be used instead of Port 1 but it requires an AC power adapter to power the access point.
To know more about the Linksys LAPAC2600C, click here.

SETUP AND INSTALLATION

1.  What is Linksys Cloud Manager 1.0 vs Linksys Cloud Manager 2.0?

Linksys Cloud Manager 2.0 is the new and improved cloud.  You can now manage your access point through https://cloudmanager.linksys.com. To learn more about the new Linksys Cloud Manager 2.0 cloud visit https://cloudmanager.linksys.com/documentation/.

For those who are managing their access point through https://business.linksys.com, this URL is for Linksys Cloud Manager 1.0.

2.  How do I create a Cloud account?
 
To learn how to create a new network via the Linksys Cloud Manager 1.0, click here.  For Linksys Cloud Manager 2.0, click here.
                 
3.  How do I set up a Linksys Business Cloud Access Point?
 
Follow setup instructions, click on the links below:

Linksys Cloud Manager 1.0
Linksys Cloud Manager 2.0

  
4.  How do I switch from one network to another and how do I know which network I’m currently in? 

The name of the current network you are in should appear on the top-left section of the page.  To switch from one network to another, click the drop-down menu alongside the network name and select a different network to access.  For Linksys Cloud Manager 2.0 click here.  For Linksys Cloud manager 1.0 click here.

5.  How do I add a Linksys LAPAC2600C to a network?
 
To add your access point to a network, you will need its serial number and MAC address.  For step-by-step instructions, click here for Linksys Cloud Manager 1.0.  If you're using Linksys Cloud Manager 2.0, click here.
 
6.  How do I rename a client?
 
Log in to the Linksys Cloud Manager and select a network.  Click on the Devices tab then select a client from the list.  Click the ellipsis menu, then click Rename.  Enter a name in the field, then click Confirm.
 
7.  How many networks and Linksys Business Cloud Access Points can I create under my Linksys Cloud Manager account?
 
A Linksys Cloud Manager account can have an unlimited number of networks as well as access points.
 
8.  Can I add a Linksys LAPAC2600 to an organization?
 
No.  The Linksys Cloud Manager only supports the Linksys LAPAC1200C, Linksys LAPAC1750C, and Linksys LAPAC2600C.
 
9.  How do I create an SSID?
 
To create wireless profiles, go to the Wi-Fi SSIDs page.  To learn more, click here for Linksys Cloud Manager 1.0.  For Linksys Cloud Manager 2.0 users, click here.

10.  How do I enable or disable the SSID broadcast?
 
To learn how to disable or enable the SSID broadcast for Linksys Cloud Manager 2.0 users, click here.  For Linksys Cloud Manager 1.0 users, click here.

11.  How do I set a location for an access point?

To learn how to set a location in the map for the access point for Linksys Cloud Manager 2.0 users, click here.  For Linksys Cloud Manager 1.0 users, click here.

 
12.  What is the default IP address and password of the Linksys Business Cloud Access Points?
 
If no DHCP server is detected, the default IP address is 192.168.1.252 and admin is the default password.
 
13.  How do I change the default local admin password of my Linksys Business Cloud Access Point?
 
You can change the local admin password in the More section of the access point’s page.  For complete instructions, click here for Linksys Cloud Manager 1.0.   For Linksys Cloud Manager 2.0 users, click here.

14.  How do I change my Linksys Cloud Manager account password?

You can change the password in the Account Settings > Security section of the Linksys Cloud Manager.  To learn more, click here for Linksys Cloud Manager 2.0 users.  For Linksys Cloud Manager 1.0 users, click here.

NOTE:   If your access points are on the latest Linksys Cloud Manager 2.0 firmware, you can also access the access point by using 10.0.0.1 if the access point has not detected a DHCP server and a wireless client is connected to its default SSID.

 
15.  I am replacing my Linksys LAPAC2600C.  Do I need to do anything?

If you are replacing your Linksys LAPAC2600C, delete the access point from the Cloud.  To learn how, click here for Linksys Cloud Manager 1.0.  For Linksys Cloud Manager 2.0 users, click here.

FEATURES AND FUNCTIONS


1.  What Wi-Fi security settings does the access point support?
 
The Linksys Cloud Manager supports WPA2™, WPA2 Enterprise, or Open authentication only. 
 

2.  What is the difference between SSIDs and Wireless SSID slots?
 
The Wi-Fi SSIDs page allows you to create SSIDs (think of this page as your wireless profiles).  You can also set a bandwidth limit in Wi-Fi SSIDs.  A network can have unlimited SSIDs which are created in the Wi-Fi SSIDs page.  To learn more, click here for Linksys Cloud Manager 1.0.  For Linksys Cloud Manager 2.0 users, click here.

The Wireless SSID Slots page displays the Wireless profiles that are associated to an access point.  An access point can have up to eight slots.

3.  How do I add a Wireless SSID slot to a specific access point?
 
To learn how to add a Wireless SSID slot to a specific access point, click here for Linksys Cloud Manager 1.0.  For Linksys Cloud Manager 2.0 users, click here.

4.  How many Wireless SSID slots does an access point support?
 
An access point can support up to eight Wireless SSID slots.
 

5.  How do I change the channel of the access point?
 
To learn how to change the channel of the access point, go to the Radio section of your Linksys Cloud Manager's Access Points settings page.  For specific instructions, click here for Linksys Cloud Manager 1.0.  For Linksys Cloud Manager 2.0 users, click here.

6.  How do I change the time zone of an access point?
 
To learn how to change the time zone of your access point, go to the More section of your Linksys Cloud Manager's Access Points settings page.  For specific instructions, click here for Linksys Cloud Manager 1.0.  For Linksys Cloud Manager 2.0 users, click here.

7.  What is a splash page and how do I configure it?
 
A splash page is the same as a captive portal that allows you to block wireless clients from accessing the network until user verification has been established.  To configure this, click here for Linksys Cloud Manager 1.0.  For Linksys Cloud Manager 2.0 users, click here.

8.  How do I change or configure my Account settings?
 
For complete instructions on how to change or configure your Account settings, click here for Linksys Cloud Manager 1.0.  For Linksys Cloud Manager 2.0 users, click here.

9.  Can I add other members to manage my Linksys Cloud Manager account?
 
Yes.  To learn how, click here for Linksys Cloud Manager 1.0.   For Linksys Cloud Manager 2.0 users, click here.

10.  Can I transfer the ownership of my Cloud account to another member?
 
Yes.  You can transfer ownership to another member who has an admin role.  To do that, you will need to add a member first and the new member will need to accept the invite and create a Linksys Cloud Manager account before you can transfer ownership.  To learn more, click here for Linksys Cloud Manager 1.0.  For Linksys Cloud Manager 2.0 users, click here.

11.  How do I delete a member from my Linksys Cloud Manager account?

To learn how to manage members or delete a member, click here for Linksys Cloud Manager 1.0.  For Linksys Cloud Manager 2.0 users, click here.

12.  How do I add an access point to my Inventory?
 
The Inventory is the virtual repository for access points you are not using.  To add an access point to the Inventory, click here for Linksys Cloud Manager 1.0.  For Linksys Cloud Manager 2.0 users, click here.
 
13.  How can I manage my Linksys LAPAC2600C remotely and locally?
 
Remote and local management are only supported on access points being managed through the Linksys Cloud Manager 1.0.  To manage your access point locally, you need to access its local interface and manage the settings from there.  To manage it remotely, you need to create a Cloud account and add the access point to your account.  To learn more, click here for Linksys Cloud Manager 1.0.

For access points being managed through Linksys Cloud Manager 2.0, local management is not supported.  You can only manage the access point using Linksys Cloud Manager2.0.  For more information click
here.
 
14.  How do I disable the Linksys Cloud Manager?
 
This only applies to access points being managed by the Linksys Cloud Manager 1.0.  Disabling or enabling the Linksys Cloud Manager will reset the settings of your access points and you will need to reconfigure it.  To learn how to disable or enable the Linksys Cloud Manager, click here.
 
15.  Does the access point support Notification settings?
 
Yes.  To learn how to enable Notifications, you need to access your Linksys Cloud Manager's Settings page.  For specific instructions, click here for Linksys Cloud Manager 1.0.  For Linksys Cloud Manager 2.0 users, click here.
 
16.  What local settings can I only configure when the Linksys Cloud Manager is enabled?
 
To learn what local settings can be configured, click here.
  
ADVANCED SETTINGS

1.  How do I configure the VLAN settings of my Linksys Business Cloud Access Points?
 
By default, VLAN is disabled.  Go to Devices then select an access point and click on TCP/IP.  Toggle the switch to enable VLAN and to configure VLAN tagging on the SSID.  Click Save once you're done.
 
2.  How does Client Isolation work?
 
When Client Isolation is enabled, it prevents wireless clients from communicating to each other within the same SSID and same radio.  On the other hand, when it is disabled, clients connected to the same SSID and same radio band will be able to communicate to each other.  To learn more, click here for Linksys Cloud Manager 1.0.  For Linksys Cloud Manager 2.0 users, click here.
 
3.  Can I manually upgrade the firmware of my Linksys Business Cloud Access Point?
 
If you are managing the access point via the Linksys Cloud Manager, you can only perform firmware updates via the Cloud.  To know how to do this using the Linksys Cloud Manager 1.0, click here.  For Linksys Cloud Manager 2.0, click here.
 
4.  Does the access point support bandwidth limitation?
 
Yes.  To set the bandwidth limit, click here for Linksys Cloud Manager 1.0.  For Linksys Cloud Manager 2.0 users, click here.
 
5.  What are the TCP or UDP ports used by the Linksys LAPAC2600C in the Cloud?
 
The access point will communicate to the Linksys Cloud Manager with port 8002 (TCP).  In case port 8002 (TCP) is closed, the access point will use port 443 (TCP) instead.  
 
NOTE:  Port 443 (TCP) is a fallback port.  If the access point uses it, it will not use port 8002 (TCP).  Port 443 (TCP) is the same as ports used by HTTPS applications.  It should be open by default in most networks.
 
TROUBLESHOOTING


1.  Why is my access point showing offline in the Linksys Cloud Manager?
 
The access point is offline due to any of the following reasons:
  • If the access point is down or is not connected to the internet.
  • If the access point was reset.
  • If the Linksys Cloud Manager was disabled or re-enabled.  (For Linksys Cloud Manager 1.0 only)
To fix these, follow the troubleshooting tips below: 
 
For access points being managed through Linksys Cloud Manager 1.0

 
  • Confirm the status of the access point by logging in to its local interface and checking the IP address settings.  You may make changes as needed. 
  • If the access point has the Cloud module enabled, then you can check the LAN settings or use the Ping test tool or check the network connections.  Once the access point reaches the internet via TCP/8002 or TCP/443, it should get the configuration in less than 3 minutes (the time needed by the access point to apply the configuration).
  • If the Cloud button at the top right-hand corner of the local interface shows Enable Cloud Manager, this means that the Cloud is disabled.  You need to enable it then delete the access point from the Cloud.
To know how to delete the access point, click here.  Once deleted, add the access point back into the cloud.  To learn how, click here.

For access points being managed through Linksys Cloud Manager 2.0
  • Confirm the status of the access point by logging in to its local interface and checking the IP address settings.  You may make changes as needed. 
  • Try deleting the access point. To know how to delete the access point, click here.  Once deleted, add the access point back into the Linksys Cloud Manager.   To learn how, click here.
 
2.  How do I delete an access point from a network?
 
Click on the links below for instructions:


Linksys Cloud Manager 1.0
Linksys Cloud Manager 2.0
  
3.  There are no SSIDs in the Wireless SSID slot to select for the access point.  What could be the problem?
 
To add an SSID to a slot, the SSID must first exist.  Go to the Wi-Fi SSIDs page to create it.  To learn more, click here for Linksys Cloud Manager 1.0.  For Linksys Cloud Manager 2.0 users, click here.
 
4.  How do I change the settings of an SSID?
 
To learn how to create and edit SSID profiles, click here for Linksys Cloud Manager 1.0.  For Linksys Cloud Manager 2.0 users, click here.
  
5.  How do I reset the access point to its factory default settings?
 
To reset the device to factory default settings, press and hold the reset button for longer than 15 seconds on the device.  

For access points being managed using
https://cloudmanager.linksys.com
, you can also delete the access point from the cloud and it will restored to factory defaults.  To learn more click here.

6.  My Linksys LAPAC2600C neither connects to the network nor goes online when using port 2.  What could be the problem?


For more information, click here.

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