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HomeKit-enabled routers Frequently Asked Questions

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TABLE OF CONTENTS


HARDWARE INFORMATION


1.  What’s new about HomeKit®-enabled routers and how does the integration work?
2.  What specific Velop systems have Apple® HomeKit support?

SETUP AND INSTALLATION

1.  What are the requirements to link my Velop Tri-band node to the Apple Home app?
2.  What is a home hub and what are the requirements to set up a home hub?
3.  How do I link my Velop Tri-band node to the Apple Home app?

TROUBLESHOOTING

1.  I received an error while connecting my Velop Tri-band node to the Apple Home app.  What should I do? 
2.  Will HomeKit still work if I use Velop nodes that are not Tri-band in the network?
3.  Can I use different network names for each radio band?
4.  Is Bridge Mode supported with the HomeKit-enabled routers?
5.  What security setting is supported for HomeKit-enabled routers?
6.  I have a Velop Tri-band network, but my child nodes are not showing in the Apple Home app.  What should I do?
7.  How do I check if Home Data is enabled for the Linksys app on my iOS mobile device?
8.  If I reset my parent node, do I need to connect to my Velop Tri-band network to the Apple Home app again?
9.  How do I turn OFF HomeKit integration on the Linksys app?

 

HARDWARE INFORMATION

1.  What’s new about HomeKit®-enabled routers and how does the integration work?

Your Velop Mesh WiFi system now works with Apple HomeKit to add an extra layer of security to your smart home.  Use the Home app to control which services and devices your HomeKit accessories can communicate with within your network and on the internet. 
 
When your Velop Tri-band node is linked with the Apple Home app, it can monitor HomeKit accessories and prevent them from communicating in ways that might be harmful in the event that an external threat gets through. 


2.  What specific Velop systems have Apple® HomeKit support?

Apple HomeKit integration only works with the following Velop Tri-band nodes (with the latest firmware):
 
  • A03 (e.g., WHW03x or A03x models)
  • WHW0301
  • WHW0301B
  • WHW0302
  • WHW0302B
  • WHW0303
  • WHW0303B
  • MX4200
  • MX4200C
  • MX8000
  • MX8400
  • MX8400C
  • MX12600

NOTE:  Mixed hardware networks are not supported such as the WHW03x / A03x with WHW01, WHW01P and MX5300.

SETUP AND INSTALLATION


1.  What are the requirements to link my Velop Tri-band node to the Apple Home app?

Before you link your node to the Apple Home app, make sure to have the following requirements:
  • Velop Tri-band nodes
  • Latest firmware installed on all your Velop Tri-band nodes
  • You must set up a home hub in your network before enabling HomeKit.
  • Your network must use one WiFi name for both radio bands (different WiFi names across 2.4 GHz and 5 GHz radios are NOT supported)
  • Bridge Mode is also NOT supported
  • Your network must use WPA2™ Personal security (default setting)
  • Latest version of the Apple Home app installed
  • A Home created in the Apple Home app
  • A mobile device with the latest version of the Linksys app 
  • A Linksys server account

2.  What is a home hub and what are the requirements to set up a home hub?

A home hub lets you control your HomeKit accessories remotely, allows you to give access to trusted individuals, and lets you operate your accessories to do tasks at any given time.

To set up a home hub, click
here for more information.

3.  How do I link my Velop Tri-band node to the Apple Home app?

To learn how to link your Velop Tri-band node to the Apple Home app, click here

TROUBLESHOOTING

1.  I received an error while connecting my Velop Tri-band node to the Apple Home app.  What should I do?  

When you tap the Connect to Apple Home button, you may encounter messages before the Apple HomeKit feature is enabled.  These messages either mean that the app detected that you are running an unsupported scenario or don’t meet the requirements for setup.  Follow the on-screen instructions and go back to the app to continue.

2.  Will HomeKit still work if I use Velop nodes that are not Tri-band in the network?

No.  HomeKit support works with Velop Tri-band nodes only (A03, WHW0301, WHW0301B, WHW0302, WHW0302B, WHW0303, WHW0303B, MX4200, MX4200C, MX8000, MX8400, MX8400C, and MX12600 with the latest firmware).  Devices that are connected to unsupported Tri-band nodes will not work with the Apple HomeKit feature properly.

3.  Can I use different network names for each radio band?

No.  If you want to use the Apple HomeKit feature in your Velop Tri-band network, you will need to use one WiFi name for all radio bands

4.  Is Bridge Mode supported with the HomeKit-enabled routers?

No, Bridge Mode is not supported.

5.  What security setting is supported for HomeKit-enabled routers?

Once the Velop Tri-band network has been linked to the Apple Home app, the only supported security setting will be WPA2™ Personal.

6.  I have a Velop Tri-band network, but my child nodes are not showing in the Apple Home app.  What should I do?

If you have child nodes that are not showing in the Home app, make sure that they are the supported models and that they have the latest firmware.  Check if your child nodes have a solid blue light.  You can also try restarting your parent node.

7.  How do I check if Home Data is enabled for the Linksys app on my iOS mobile device?

For the Apple HomeKit integration to work, you will need to allow access to your Home Data.  To check if Home Data is enabled for the Linksys app, follow the steps below:

Step 1:
On your iOS device, go to Settings.
 
Step 2:
Scroll down and tap on the Linksys option.

Step 3:
Make sure that the toggle switch for Home Data is set to ON.


8.  If I reset my parent node, do I need to connect to my Velop Tri-band network to the Apple Home app again?

Yes.  If you reset your Velop Tri-band network, you will need to go through connecting your Velop to the Apple Home app.

9.  How do I turn OFF HomeKit integration on the Linksys app?


When the Velop system is set up with a managed switch, turn OFF HomeKit Integration from the Linksys app and power cycle all child nodes.  As a tradeoff, you cannot link Velop to the Apple Home app.  For complete instructions, follow the steps below:

Step 1:
Log in to the Linksys app.  Then, tap the Menu icon at the upper-left corner of the screen and then tap Network Administration.

Step 2:
Toggle the HomeKit Integration button to turn OFF.

You can now power cycle all your child nodes.

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