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Linksys Cloud Manager 2.0 - Upgrading the Linksys Business Cloud Access Point's firmware

The Linksys Business Cloud Access Points provide a secure, high-speed Wi-Fi connectivity, and advanced security and cloud management to access points, networks, and organizations.
 
With Linksys Cloud Manager 2.0, you can conveniently check and upgrade the access point's firmware.  Follow the steps below to learn how to do this.  


Before you begin:

 
  • Create a Linksys Cloud Manager 2.0 account if you don't have one yet.  For instructions, click here.
  • If you are updating the firmware to migrate from Linksys Cloud Manager 1.0 to Linksys Cloud Manager 2.0, click here.
  • Make sure that the access point has power and is connected to the internet.
 
Below are the two ways where you can check and update the latest firmware:

Firmware Update list
Access point's page


Firmware Update list

To check if any of the access points in a network need an update you can go to the Firmware Update page.

 
Step 1:
Log in to the Linksys Cloud Manager 2.0.  For instructions, click here.

Step 2:
Select an organization.  If there's only one organization, you will automatically have access to the Linksys Cloud Manager; if there are two or more, select and enter one. 
 
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Step 3:
Click on the initial of the organization on the top right corner then click on Firmware Update.  In the example below, is the initial of the organization.
 
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Step 4:
The Firmware Update page will display a list of devices that don't have the latest firmware.  You can update a single access point, multiple access points, or all the access points at the same time. 
 
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NOTE:  Make sure that the access point is enabled; otherwise, it will not be able to detect the firmware update.  To verify, enter the network for the access point and click on Devices.  If an access point is disabled, scroll down on its ellipsis menu and click on Enable.

Step 5:
To update one or multiple access points, click on the Update button for the access point then click on Install Update.  Perform the same process for the other devices.  To update all access points, go to the menu on the top of the list and click the box next to Name (may vary on how the devices are sorted) then click on Select all > Update > Install Update.

Do not turn OFF the access point during this process.

 

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The green dot on the access point will blink grey and the Update button will display a loading icon and show that it is updating the firmware.  The light on the device will also blink blue then turn solid green once it is ready and online.  

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After the update, the access point will be automatically removed from the Firmware Update list and the page will also tell you if all access points are up to date. 

You have now updated the firmware for the access point.  To verify the update, you can enter the network of the access point and click on Devices.  In Devices, you can click on the ellipsis menu for the access point then click on Details or click on the access point then click on Details.  In Details, scroll down to Firmware Version to check the firmware. 
 
Access point's page

The following steps will teach you how to check and update the firmware for a specific access point.

 
Step 1:
Log in to the Linksys Cloud Manager 2.0.  For instructions, click here.

Step 2:
Select an organization.  If there is only one organization, you will automatically have access to the Linksys Cloud Manager; if there are two or more, select and enter one. 
 
Step 3:
Select a network.  The network you selected will appear on the top of the page beside the Linksys logo.
 
Step 4:
On the network's page, click on Devices.  

 
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Step 5:
In Devices, select and enter the access point you want to update.  Make sure that the access point is enabled; otherwise, it will not be able to detect the updates for the device.  To enable a disabled device, click on its ellipsis menu then click on Enable.


Step 6:
On the access point's page, you can perform any one of these steps:

 
  • If a new firmware is available, the page will display a sticky bar on top.  Click on Go to firmware update
     
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  • Click on Details and scroll down to Firmware Version, which will show you the current as well as the new firmware.  Click on the link for the firmware update.
 
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Either way will take you to the Firmware Update page. 

Step 7:
On the Firmware Update page, click on the Update button for the access point.  

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Step 8:
Click on Install Update.  Do not turn OFF the access point during this process.

 
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The green dot on the access point will blink grey and the Update button will display a loading icon and show that it is updating the firmware.  The light on the device will also blink blue then turn solid green once it is ready and online.
 

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After the update, the access point will be automatically removed from the Firmware Update list and the page will also tell you if all access points are up to date.  The newly updated firmware will be also displayed in the access point's Firmware Version section.  
 
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You now have upgraded the access point's firmware.  For other technical guides and support, visit our Linksys Cloud Manager 2.0 Online Documentation Site.

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