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Linksys Atlas Max 6E Tri-Band Mesh WiFi Frequently Asked Questions

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TABLE OF CONTENTS

HARDWARE INFORMATION

1.  
What is the Linksys Atlas Max 6E Tri-Band Mesh WiFi?
2.  What are the parts of the Linksys Atlas Max?
3.  What are the features of the Linksys Atlas Max?
4.  What is its warranty period?
5.  What do the light behaviors of the node indicate?
6.  Can I plug my USB hard drive or a printer into its USB port?
7.  Is it compatible with other Velop products?
8.  What type of processor does it have?
9.  What are the default settings of these products?
10.  Does the Linksys Atlas Max support Linksys Aware and Linksys Shield?
11.  How do I know the model number of my node?
12.  What are the weight and the dimensions of the Linksys Atlas Max?

SETUP AND INSTALLATION 
 
1.  
What are the requirements for setup?
2.  How do I set it up using an iOS device?
3.  How do I set it up using an Android™ device?
4.  How can I add another node to my existing Velop system?
5.  Can the Linksys Atlas Max replace a router?
6.  How can I set up my node with a PPPoE connection?
7.  What WiFi security options are supported?
8.  If I have a mixed Velop network with other Velop models as child nodes, can I use WPA3 or any of the Enhanced Open security options?
9.  How do I add a wired child node to an existing parent node?

FIRMWARE UPGRADE

1.  
How do I upgrade the Linksys Atlas Max's firmware?
2.  How do I manually upgrade the firmware of my Linksys Atlas Max?
3.  How do I check a node's current firmware version?

TROUBLESHOOTING

1.
 How do I access my Velop using the Linksys app?
2.  What is the External Storage feature?
3.  What file system formats does this Velop system support? 
4.  Does the USB port support File Transfer Protocol (FTP)?
5.  How do I safely eject my hard drive from the node?
6.  Can I protect my hard drive from unauthorized access?
7.  How can I access the storage device connected to the node?
8.  How can I reset the node to factory defaults?
9.  How do I recover my admin password?

10.  I am unable to connect to the 6 GHz radio band of the node.  What could be the problem?
 

HARDWARE INFORMATION

1.  What is the Linksys Atlas Max 6E Tri-Band Mesh WiFi?

The Linksys Atlas Max 6E Tri-Band Mesh WiFi supports the latest Wi-Fi® 6E (802.11ax) standard to deliver next level streaming and gaming.  It offers faster WiFi performance for lag-free online gaming and simultaneous streaming to any device.

With the powerful Wi-Fi 6E Mesh coverage, this is designed to deliver gigabit WiFi speeds to every corner of your home, including the backyard and outdoor smart home devices.

For additional information, click
here.

2.  What are the parts of the Linksys Atlas Max?

The Linksys Atlas Max has the following parts:

 
  • Ports:
    • Four 1 Gbps ethernet ports
    • One 5 Gbps internet port
    • Power port (12V, 4A)
    • One USB 3.0 port for external storage support
      • The supported formats are as follows:
        • Windows®:  NTFS and FAT32
        • Mac®:  FAT32 and HFS+ (journaled, non-journaled)
      • Supports SMB v2.0
      • UPnP®
      • Supports up to 1100mA current draw
 
  • Buttons and switch: 
    • Reset button
    • Wi-Fi Protected Setup™ (WPS) button
    • One power switch (sliding)

3.  What are the features of the Linksys Atlas Max?

These are the features of the Linksys Atlas Max:

 
  • 802.11ax
  • Tri-band AXE8400 up to 8.4 Gbps
  • 4 x 4 x 4 Spatial Streams
  • 2.2 GHz quad-core processor
  • Intelligent Mesh™
  • MU-MIMO technology
  • Easy setup 
  • WiFi security
  • Seamless Roaming
  • Guest network
  • Parental Controls
  • Supports 2.4 GHz + 5 GHz + 6 GHz
  • Supports parent and child mode
  • Coverage of up to 3,000 sq ft per node
  • No DFS support
  • PHY data rates:
    • Up to 1147 Mbps (2.4 GHz)
    • Up to 2402 Mbps (5 GHz)
    • Up to 4804 Mbps (6 GHz)
  • 12 internal antennas

4.  What is its warranty period?

The warranty period is dependent on the country of purchase.  For more information on your device’s warranty, click here.

5.  What do the light behaviors of the node indicate?

The light indicates the different states and activities of your node.  For a detailed description, click here. 

6.  Can I plug my USB hard drive or a printer into its USB port?

The Linksys Atlas Max has one USB 3.0 port for a USB storage device.  Virtual printing is not supported.

7.  Is it compatible with other Velop products?

Yes.  The Linksys Atlas Max is compatible with all Velop products.

8.  What type of processor does it have?

The Linksys Atlas Max has a 2.2 GHz quad-core processor.

9.  What are the default settings of these products?

The Linksys Atlas Max have the following default settings:
 
  • The default IP address is 192.168.1.1.  
  • The default Guest network IP address range is 192.168.3.x.
NOTE:  If the upstream device uses the same IP address, the node will automatically use a different LAN IP address to avoid any conflict. 
  • The default administrator password of an unconfigured node is admin.  You can use the Linksys app to change the password after setting up the node.
  • The default WiFi name is _VelopSetupxxx (where xxx represents the last three digits of the node’s MAC address).
  • Each node has a unique pre-assigned WiFi password (located at the bottom of the router).
  • The default Guest WiFi name is _VelopSetupxxx–guest (where xxx represents the last three digits of the node’s MAC address).  The default Guest password is BeMyGuest.
NOTE:  The 6 GHz band also supports a Guest network.
  • The Guest network is disabled by default.  To enable this feature, click here for instructions.

10.  Does the Linksys Atlas Max support Linksys Aware and Linksys Shield?

Currently, the Linksys Atlas Max does not support Linksys Aware and Linksys Shield.  

11.  How do I know the model number of my node?

The model number of your node is printed on the product label located on the bottom of the node.  

12.  What are the weight and the dimensions of the Linksys Atlas Max?

The weight of the Linksys Atlas Max is 1.47 kg (3.25 lbs) and its dimensions are 4.45 in x 4.45 in x 9.57 in.

SETUP AND INSTALLATION 
 
1.  What are the requirements for setup?

You will need the following:
 
  • A modem or gateway with active internet connection
  • Latest version of the Linksys app
  • Latest iOS or Android™ mobile device
  • Bluetooth® (preferred for setup)

2.  How do I set it up using an iOS device?

For instructions on how to set up your Linksys Atlas Max using an iOS device, click here

3.  How do I set it up using an Android™ device?

For instructions on how to set up your Linksys Atlas Max using an Android device, click here

4.  How can I add another node to my existing Velop system?

For instructions on how you can add a node to an existing Velop system using an Android device, click here.  For iOS, click here.

5.  Can the Linksys Atlas Max replace a router?

Yes, you can replace your standard router with the Linksys Atlas Max.  Click here for instructions.

6.  How can I set up my node with a PPPoE connection?

For instructions on how to set up your Linksys Atlas Max using a PPPoE connection, click here

7.  What WiFi security options are supported?

The Linksys Atlas Max supports the following WiFi security modes:

 
  • WPA2™/WPA3™ Mixed Personal
  • WPA3 Personal Only
  • WPA2 Personal
  • Open and Enhanced Open
  • Open
NOTE:  The 6 GHz radio band supports only WPA3.


8.  If I have a mixed Velop network with other Velop models as child nodes, can I use WPA3 or any of the Enhanced Open security options?

Yes, but only if other models support WPA3.  Other Velop models may not support these security options.  It is highly recommended to leave the setting to default.  Otherwise, your other child nodes will disconnect from the Velop network.

9.  How do I add a wired child node to an existing parent node?


For instructions on how to add a wired child node to your Velop system, click here.

FIRMWARE UPGRADE

1.  How do I upgrade the Linksys Atlas Max's firmware?

To learn how to upgrade the firmware of your node, click here.

2.  How do I manually upgrade the firmware of my Linksys Atlas Max?

To learn how to manually upgrade the firmware of your node, click here.

3.  How do I check a node's current firmware version?

The firmware version can be found in the Linksys app on the Network Administration screen.  To access the Linksys app using an Android mobile device, follow the instructions here.  For iOS, click here.  Then, tap on the menu icon and go to Network Administration.

TROUBLESHOOTING

1.  How do I access my Velop using the Linksys app?

To learn how to access your Velop through the Linksys app, click on the links below:

Accessing the Velop dashboard through the Linksys app using an Android mobile device
How to log in to the Linksys app dashboard using your iOS mobile device

NOTE:  To access your Velop through LinksysSmartWiFi.com, click here for instructions.

2.  What is the External Storage feature?

The External Storage feature of the Linksys Atlas Max allows you to connect an external storage device into its USB port to share an entire hard drive.

It features one USB 3.0 port for storage drive.  If you have more than one node, you can connect a USB hard drive into each node.  To learn more, click
here

3.  What file system formats does this Velop system support? 

The Linksys Atlas Max support these USB file formats:

 

  • Windows:  NTFS and FAT32
  • Mac:  FAT32 and HFS+ (journaled, non-journaled)


4.  Does the USB port support File Transfer Protocol (FTP)?

No.  The USB port doesn't support FTP.

5.  How do I safely eject my hard drive from the node?

If you are using LinksysSmartWiFi.com and you want to safely remove the storage device, click here for instructions.  If you are using the Linksys app, click here.

6.  Can I protect my hard drive from unauthorized access?

Yes.  You can do this by enabling Authentication on the node.

NOTE:  The username should have a minimum of four and a maximum of 12 alphanumeric characters while the password should have a minimum of four and a maximum of 50 alphanumeric characters.  Both can include valid characters such as an underscore ( _ ) or a dash ( - ).  To learn more about the External Storage feature of the Linksys Atlas Max, click
here. 

7.  How can I access the storage device connected to the node?

To learn how to access the storage device connected to your node, you need to first identify the IP address of the storage device.  For instructions, click here.

8.  How can I reset the node to factory defaults?

To reset your node to its factory defaults, press and hold the reset button until the light on top of the node turns red, fades and flashes bright red.

IMPORTANT:  Make sure that a bright red flash, followed by three to four quick faded red pulses then another bright red flash occur before you release the button.


9.  How do I recover my admin password?


You can recover the admin password through the five-digit recovery code printed on the product label at the bottom.  To learn more, click here.

10.  I am unable to connect to the 6 GHz radio band of the node.  What could be the problem?

Your device must support a 6 GHz connection.  Otherwise, it will only connect to the 2.4 GHz or 5 GHz bands.  Check with the manufacturer of your device to see if it supports a 6 GHz radio and or if driver updates are needed.

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