Troubleshooting Linksys Aware

This article will show you how to troubleshoot issues with Linksys Aware.  Click on each link to know more:

1.  
What Linksys models are compatible with Linksys Aware?
2.  Why isn’t my device being detected when I scan for devices?
3.  I am not getting motion alert notifications.  What should I do?
4.  Can I use a non-WHW03 node in the network?
5.  Can a client device connected via WiFi to a non-WHW03 child node report any motion?
6.  Can a wired node report any motion sensing?
7.  If a WiFi client device is connected to a wired node, can the client report motion?
8.  What should I do if I don’t see the Linksys Aware feature? 
9.  
What if I have a compatible Linksys parent node but no child nodes?
10.  What if I have a compatible parent node with only one child node, but that child node is offline?
11.  Is Linksys Aware accessible when I log in to the app locally using the admin password?
12.  What happens if I do a factory reset on my compatible Linksys parent node and then set it up again?
13.  Can I transfer my Linksys Aware subscription?
14.  I purchased a used or refurbished Linksys WHW03.  Will Linksys Aware work with it?
15.  If I delete my last network or close my Linksys cloud account, will this cancel my Linksys Aware subscription as well?
16.  I turned OFF Motion Alerts, but it keeps turning back ON.  What should I do?
17.  Why do I keep getting logged out of the app when I tap on Start Subscription?
18.  How can I turn OFF motion alert notifications on a specific mobile device?

 


1.  What Linksys models are compatible with Linksys Aware?

The parent node must be one of the following (hardware version 1 or version 2):
 

  • A0301
  • A0302
  • A0303
  • WHW0301
  • WHW0301B
  • WHW0302
  • WHW0302B
  • WHW0303
  • WHW0303B


2.  Why isn’t my device being detected when I scan for devices? 

It may not be connected to a compatible node.  Only smart home devices connected to a Linksys Aware-compatible mesh router/node with the latest firmware can be used. 

3.  I am not getting motion alert notifications.  What should I do?

Make sure you have notifications turned ON in the Linksys app and on your mobile device.

 


4.  Can I use a non-WHW03 node in the network?

Although Linksys Aware is supported on Linksys WHW03xxx or A03xx node models only, a non-WHW03 WiFi node like a Linksys WHW01 model can also report motion.  However, a client device that connects to a non-WHW03 node will not be able to report motion.  Additionally, that device may not appear on the list if you attempt to scan for devices because it is connected to the non-WHW03 node.

5.  Can a client device connected via WiFi to a non-WHW03 child node report any motion?

No.  When you have successfully added a smart home device to Linksys Aware, it means it was connected to a compatible node.  However, it is possible that it has been connected to an incompatible node.  Changing connections is common in mesh networks.   This happens when WiFi devices can get a better connection or if the node that a device is connected to goes offline.

Here are some things you can do if you find yourself in this situation:

  • Make sure all your nodes have the latest firmware.
  • Turn OFF any incompatible nodes.  This will force your device to connect to a compatible mesh router/node. 
  • If that does not work, you can remove the client device that is no longer working with Linksys Aware and select another device that is connected to a compatible mesh router/node.  Also, you can (although not ideal) remove the non-WHW03 node from the network.
 
6.  Can a wired node report any motion sensing?

No.  Wired child nodes will not report motion sensing.

7.  If a WiFi client device is connected to a wired node, can the client report motion?

Yes.  If the client device is part of Linksys Aware and is connected via WiFi to the wired node, the client can report motion.

8.  What should I do if I don’t see the Linksys Aware feature? 

Linksys Aware requires the latest Linksys app and a compatible parent node with the latest firmware.  For a list of compatible models, click here
.

9.  What if I have a compatible Linksys parent node but no child nodes?

After you subscribe to Linksys Aware, you will be prompted to start scanning your network for existing compatible smart home devices that can act as motion-sensing devices.

10.  What if I have a compatible parent node with only one child node, but that child node is offline?

If you have been using Linksys Aware and your child node goes offline, the Linksys Aware feature will continue to work if you added other smart home devices or have other child nodes that are connected.  You will see a red alert for the node that is offline and motion sensing will stop working for that child node.

If you did not add any other devices to Linksys Aware, it will stop working until that child node goes back online again. 

To resolve the issue, check on the status of your child node.  Make sure that the node is turned ON.  If the light is solid red, try power cycling it by turning it OFF then ON again or unplugging it then plugging it back in.


11.  Is Linksys Aware accessible when I log in to the app locally using the admin password?

No.  You will see Linksys Aware in the main menu and you might see a Linksys Aware banner on the dashboard.  You have to log in with your email address and password to subscribe or use the feature.

12.  What happens if I do a factory reset on my compatible Linksys parent node and then set it up again?

If you perform a factory reset on your parent node and set it up using the same Linksys cloud account, you need to go to the My Account section and tap on your subscription to subscribe again to Linksys Aware.  As long as you log in with the same email address and password, you will be able to restore your current subscription without being charged again.

13.  Can I transfer my Linksys Aware subscription?

Yes.  Only one subscription of Linksys Aware is supported for each Linksys cloud account.  If you have multiple networks under one Linksys cloud account, you can transfer your subscription among them.  However, the Linksys Aware settings will not be transferred so you will have to configure the motion sensitivity settings again.  To learn how to transfer your Linksys Aware subscription, click here.  To learn how to set the Motion Sensitivity Level in Linksys Aware, click here.

14.  I purchased a used or refurbished Linksys WHW03.  Will Linksys Aware work with it?

Yes.  As long as you reset the device and use a new Linksys cloud account to subscribe to Linksys Aware, the motion detection feature will work.

15.  If I delete my last network or close my Linksys cloud account, will this cancel my Linksys Aware subscription as well?

No.  To cancel your subscription, you would have to access the Subscriptions section of your individual iOS or Android™ device.

16.  I turned OFF Motion Alerts, but it keeps turning back ON.  What should I do?

This can happen in the following scenario:

You have an active motion alerts schedule or several schedules and are set to ON.  For example, if you set Motion Alerts to OFF, the screen will display the next schedule that turns ON Motion Alerts.  In the screenshot below, after you turned OFF Motion Alerts, the status now shows Off until 10:00 pm Monday.  So, when Monday, 10:00 pm comes around, Motion Alerts will turn ON again and the toggle switch will be back to the ON position.

You should edit or delete a schedule as needed to resolve the issue.




17.  Why do I keep getting logged out of the app when I tap on Start Subscription?

This happens if you are logged in locally using the admin password.  When you log in locally, you will see the Linksys Aware banner and the feature will appear in the menu icon.  Subscribing to Linksys Aware is only supported when you are logged in with your email address and password.

18.  How can I turn OFF motion alert notifications on a specific mobile device?

If there are several users in the same home network who are using the Linksys app, all will receive notifications based on the current settings.  However, if some of the users would rather turn OFF Motion Alerts on a specific mobile device, they can do so from the Notifications menu for their individual mobile device.

Was this support article useful?

Additional Support Questions?
Search Again