Linksys LAPAC1300CE Frequently Asked Questions

TABLE OF CONTENTS
 

PRODUCT INFORMATION

 


SETUP AND INSTALLATION

1.  
How do I connect the antennas to the access point?
2.  How do I power ON the access point?
3.  What is the maximum power consumption of the access point?
4.  What is the default SSID of the access point?
5.  What is the Linksys Cloud Manager 2.0?
6.  How do I create a cloud manager account?
7.  How do I create an organization and network on the Linksys Cloud Manager?
8.  What is an organization?
9.  What settings can I configure on the Networks page?
10.  How do I add an access point to a network?
11.  How do I rename a client?
12.  How many networks and access points can I add to an organization?
13.  How do I select a certain access point to use a specific wireless SSID?
14.  How do I create a wireless SSID?
15.  How do I enable or disable the SSID broadcast on the access point?
16.  How do I set the access point's location on the map?
17.  What are the default IP addresses and password of the access point?
18.  How do I change the default local admin password of the access point?
19.  How do I change my Linksys Cloud Manager password?
20.  I am replacing my access point.  Do I need to do anything?
 
FEATURES AND FUNCTIONS
 
1.  
What WiFi security settings does the access point support?
2.  What is the difference between Wi-Fi SSIDs and Wireless SSID Slots?
3.  How do I add a wireless SSID slot to a specific access point?
4.  How many wireless SSID slots can an access point support?
5.  How do I change the channel of the access point?
6.  Can I set the time zone on the access point?
7.  What is a splash page and how do I configure it?
8.  How do I set up or change the settings of my account?
9.  Can I add other members to manage an organization?
10.  Can I transfer the ownership of an organization to another member?
11.  How do I delete a member from an organization?
12.  How do I add an access point to the Inventory?
13.  How do I manage the access point remotely and locally?
14.  Can the access point send email notifications to members?
15.  What local settings can I configure when the Linksys Cloud Manager is enabled?
16.  Can I supply power to the access point by connecting it to a PoE device?

ADVANCED SETTINGS
 
1.  
How do I configure the VLAN Tagging settings of the access point?
2.  Can I manually upgrade the firmware of the access point?
3.  Can I set a bandwidth speed limit on the access point?
4.  What TCP or UDP ports are used by the access point in the Linksys Cloud Manager?

TROUBLESHOOTING
 
1.  
Why is the access point showing that it is offline in the Linksys Cloud Manager and how do I fix this?
2.  How do I delete an access point from a network?
3.  There are no SSIDs in the Wireless SSID Slots page to select for the access point.  What could be the problem?
4.  How do I change the settings of an SSID?
5.  How do I reset the access point to factory default settings?

 



PRODUCT INFORMATION

1.  What is the Linksys LAPAC1300CE AC1300 Cloud Outdoor IP67 Access Point?

The Linksys LAPAC1300CE AC1300 Cloud Outdoor IP67 Access Point is perfect for outdoor deployments.  It has a Zero Touch Provisioning feature that reduces the need for on-site installation and configuration, saving you time and travel costs.  The Linksys LAPAC1300CE comes with Linksys Cloud Manager 2.0 which allows instant scalability with no limit to the number of networks and devices you can manage.  To learn more, click here.

2.  What are the packaging contents of the Linksys LAPAC1300CE?
 
The following are the Linksys LAPAC1300CE package contents:
 

  • Linksys LAPAC1300CE
  • Two antennas for 5 GHz
  • Two antennas for 2.4 GHz
  • One drill template
  • One pole mounting ring
  • One wall mount screw set (two screws, two anchors)
  • Quick start guide
  • CD with documentation


3.  What do the lights on the Linksys LAPAC1300CE indicate?

The access point has status lights on the side that indicate the behavior and activity of the device.  To learn more, click here.

4.  Does the access point have any surge or electrostatic discharge (ESD) protection?

Yes.  The access point has a surge protection of 1kV and ESD protection of 4kV contact discharge and 8kV air discharge.

SETUP AND INSTALLATION

1.  How do I connect the antennas to the access point?

There are four detachable antennas that come with the access point.  Each antenna is labeled with 2.4GHz and 5GHz which correspond to the same labels on the access point.  Make sure to match the antennas to their respective connectors on the access point.

2.  How do I power ON the access point?

The Linksys LAPAC1300CE does not have an external power jack.  You will need a PoE device to power the access point.  The access point has one PoE/PoE+ port that you can use with an 802.3af/at-compliant PoE switch or PoE injector to supply power to the access point. 

3.  What is the maximum power consumption of the access point?

The maximum power consumption of the Linksys LAPAC1300CE is 10W.

4.  What is the default SSID of the access point?

The default SSID is Linksys xx: xx: xx: xx: xx: xx with no security (xx represents the MAC address).  After adding the access point to your cloud account, the SSID will stop broadcasting, you can then create and assign a new SSID to the access point.

5.  What is the Linksys Cloud Manager 2.0?

The Linksys Cloud Manager 2.0 is the cloud platform for remote management of the access point.  You can manage the access point through https://cloudmanager.linksys.com.  To learn more, visit the Linksys Cloud Manager 2.0 Online Documentation Site.

6.  How do I create a cloud manager account?

You can create your own account at https://cloudmanager.linksys.com.  

7.  How do I create an organization and network on the Linksys Cloud Manager?

For further instructions on how to create an organization and network, click here.

8.  What is an organization?

An organization is typically the name of your company or customer.  The Linksys Cloud Manager allows you to create an unlimited number of organizations so you can segment your network configurations however you choose.  This allows you to conveniently manage multiple organizations from a single account.  This will also allow you to add and remove members that have access to the entire organization or to specific networks only.  To learn more, click here.

9.  What settings can I configure on the Networks page?

To learn what settings are supported on the Networks page, click here.

10.  How do I add an access point to a network?

To add an access point to a network, you will need its serial number and MAC address.  For step-by-step instructions, click here.

11.  How do I rename a client?

Log in to the cloud manager and select a network.  Click on the Clients tab then select a client from the list.  On the client's page, click the ellipsis menu on the upper right side and click Rename.  Enter a new name in the field and click Confirm once you're done.

12.  How many networks and access points can I add to an organization?  

An organization can have an unlimited number of networks and access points.
  

13.  How do I select a certain access point to use a specific wireless SSID?

By default, when you create a wireless SSID it will automatically be assigned to all access points in the network.  To learn how to assign the SSID to a specific access point, click here.
 
14.  How do I create a wireless SSID?

For further instructions on how to create a wireless SSID on the access point, click here.
 
15.  How do I enable or disable the SSID broadcast on the access point? 

For further instructions on enabling or disabling the SSID broadcast, click here.

16.  How do I set the access point's location on the map?

For further instructions on enabling the map location for an access point, click here.

17.  What are the default IP addresses and password of the access point? 
                                 
If no DHCP server is detected, the default IP address is 192.168.1.252 and admin is the default password.  If the access point is in factory defaults and you are accessing via WiFi, the default IP address is 10.0.0.1.


18.  How do I change the default local admin password of the access point?

To change the default local admin password on the access point in a network, log in to the cloud manager and select a network then go to the Settings tab.  For further instructions, click here.

19.  How do I change my Linksys Cloud Manager password?

To learn how to change your password, click here.

20.  I am replacing my access point.  Do I need to do anything?

If you are replacing your access point, you need to delete the access point from the network via the cloud manager.  To learn more, click here.

FEATURES AND FUNCTIONS

1.  What WiFi security settings does the access point support?
 
The Linksys LAPAC1300CE supports WPA2™ and WPA2 Enterprise.  If you select WPA2 Enterprise, click on the Configure RADIUS link to set up the RADIUS settings.  To learn more, click 
here.
 
2.  What is the difference between Wi-Fi SSIDs and Wireless SSID Slots?
 
The Wi-Fi SSIDs page allows you to create SSIDs (think of this as a page for WiFi profiles).  You can also create a splash page (captive portal) or set a bandwidth limit to an SSID.  A network can have unlimited SSIDs.
 
The Wireless SSID Slots page displays the SSIDs that are associated to an access point.  An access point can have up to eight wireless SSIDs in a slot.
 
NOTE:  If you enable the splash page feature on a WiFi profile, an access point can have a maximum of two concurrent SSIDs with a splash page in the Wireless SSID Slots page and up to six SSIDs without splash pages.  


3.  How do I add a wireless SSID slot to a specific access point?
  
To learn how to add a wireless SSID slot to a specific access point, click 
here.

4.  How many wireless SSID slots can an access point support?
  
An access point can support up to eight wireless SSID slots.


5.  How do I change the channel of the access point?
 
To learn how to change the channel of the access point, go to the Radio section of the access point's page.  To learn more, click 
here.

6.  Can I set the time zone on the access point?
 
Yes.  You can set the time zone for a specific access point or for all access points within a network.  To learn more, click 
here.

7.  What is a splash page and how do I configure it?

A splash page is the same as a captive portal.  It allows you to block wireless clients from accessing the network until user verification has been established.  To learn more, click here.
 
8.  How do I set up or change the settings of my account?
 
For further instructions on how to set up or change your account profile, security, and other settings, click 
here.

9.  Can I add other members to manage an organization?
 
Yes.  To learn how to add other members, click 
here.

10.  Can I transfer the ownership of an organization to another member?
 
Yes.  However, you must be logged in as the owner.  To learn more, click 
here.

11.  How do I delete a member from an organization?
  
To learn how to delete a member, click 
here.

12.  How do I add an access point to the Inventory?
 
The Inventory is the virtual repository for access points that you are not using.  To learn how to add an access point to the Inventory, click 
here.

13.  How do I manage the access point remotely and locally?
 
Local management is mostly used to view a quick summary of the access point and to conduct network diagnostics.  You can only manage the access point using the Linksys Cloud Manager.  For more information, click 
here.

14.  Can the access point send email notifications to members?
 
Yes, you can enable it to send notifications when an access point goes offline.  To learn more, click 
here.
 
15.  What local settings can I configure when the Linksys Cloud Manager is enabled?
 
For more information on the configuration of the local settings, click 
here.

16.  Can I supply power to the access point by connecting it to a PoE device?

Yes, you can use a PoE injector or PoE switch to supply power to the access point.  It has PoE/PoE+ support and can draw both power and data from a single ethernet cable.  The access point has no power jack for a power adapter.

ADVANCED SETTINGS

1.  How do I configure the VLAN Tagging settings of the access point?
 
By default, the VLAN Tagging feature is disabled on the access point.  To enable it, go to Devices and click on the TCP/IP tab of the device.  Click Edit to select or enter your settings and click Save once done.  On the other hand, you can also configure VLAN Tagging feature for an SSID in the Wireless Settings > Addressing page of the SSID.  This option is only available if the access point is set to bridge mode. 


2.  Can I manually upgrade the firmware of the access point?
 
No, this is not supported.  Firmware upgrade for the device can only be done via the Linksys Cloud Manager 2.0.  To learn more, click 
here.

3.  Can I set a bandwidth speed limit on the access point?
 
Yes, you can set bandwidth limitations for SSIDs and clients.  To learn more, click 
here.

4.  What TCP or UDP ports are used by the access point in the Linksys Cloud Manager?

The access point will communicate with port TCP/8002.  In case port TCP/8002 is closed, the access point will change and use port TCP/443 instead.  

NOTE:  Port TCP/443 is a fallback port.  If the access point uses it to connect to the Linksys Cloud Manager, it will not use port TCP/8002.  Port TCP/443 is the same as the ports used by HTTPS applications.  It should be open by default in most networks.

TROUBLESHOOTING


1.  Why is the access point showing that it is offline in the Linksys Cloud Manager and how do I fix this?
 
The access point will display offline due to one of the following reasons:
 

  • The access point is down or is not connected to the internet.
  • The access point was reset. 


To fix these, follow the troubleshooting tips below:
 

  • Confirm the status of the access point by logging in locally and checking the IP address settings.  You can make changes as needed.
  • Try deleting the access point from the network.  To learn more, click here.  Once it has been deleted, add the access point back to the network.   To learn how, click here.
 
For additional details, click here.


2.  How do I delete an access point from a network?
 
For further instructions on how to delete an access point from a network, click 
here.

3.  There are no SSIDs in the Wireless SSID Slots page to select for the access point.  What could be the problem?

To add an SSID to the Wireless SSID Slots page, the SSID must first exist.  Go to the Wi-Fi SSIDs page to create it.  To learn more, click here.

4.  How do I change the settings of an SSID?
  
To learn how to change the settings of an SSID, such as changing the password or bandwidth limit, click 
here.

5.  How do I reset the access point to factory default settings?
 
The access point does not have an external reset button, however you can reset the configuration settings of the access point by logging into the cloud manager and deleting it from the cloud, this will erase the start-up configuration.  To do this, go to Network > Devices > click on the ellipsis menu and click Delete.
 
NOTE:   The LAN configuration will not be erased.  This is to avoid losing connection to the cloud.  If you need to erase the LAN configuration, you can log in locally to the access point and change the TCP/IP settings back to DHCP and delete any VLAN tagging. 

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