Linksys EA9350 Frequently Asked Questions

TABLE OF CONTENTS
 
2.  What is the default IP address and router password of the Linksys EA9350?
3.  How do I set up my Linksys EA9350 to Bridge Mode using my Linksys cloud account?

FIRMWARE UPGRADE
 
1. 
How do I upgrade the firmware on the Linksys EA9350?

WIRELESS CONNECTION AND SECURITY
 
1. 
What Wi-Fi security modes does the Linksys EA9350 support?
2.  Which Wi-Fi connection standards and frequencies are supported by the Linksys EA9350?
3.  How do I connect a device to the Wi-Fi of the Linksys EA9350?
4.  Where is the default Wi-Fi name and password of the Linksys EA9350 located?
5.  How many Guest networks can I set up on my Linksys EA9350?
6.  How can I configure Parental Controls?
7.  What is the Wireless Scheduler feature of my Linksys EA9350, and how can I use it?

ADVANCED CONFIGURATION
 
1. 
Does the Linksys EA9350 allow VPN tunnels using IPSec, L2TP or PPTP protocols to pass through the router?
2.  Does the Linksys EA9350 support SPI firewall?
3.  Does the Linksys EA9350 offer a Filter ident (Port 113) that blocks specific internet data types?
4.  What is Demilitarized Zone (DMZ) and what is it used for?
5.  What DDNS providers does the Linksys EA9350 support?

TROUBLESHOOTING 
 
1. 
How can I reset the Linksys EA9350 to factory defaults?
2.  I have reset the Linksys EA9350 but now I can’t launch the setup page.  What should I do?
3.  What should I do if I can't connect to the internet via Wi-Fi and my network name is not listed on the available networks?
4.  Does the Linksys EA9350 support Linksys Shield?
5.  Can I also block HTTPS websites in Parental Controls?
6.  What should I do when my Wi-Fi is slow, inconsistent, suffering from weak signal, or is having difficulty maintaining a VPN connection?

 


HARDWARE INFORMATION 
 

1.  What is the Linksys EA9350 Max-Stream AX4500 Dual-Band WiFi 6 Router?

The Linksys EA9350 Max-Stream AX4500 Dual-Band WiFi 6 Router is the first EA series router that offers 802.11ax Wi-Fi technology.  It provides users with better throughput, especially in crowded environments since the device can operate in both 2.4 GHz and 5 GHz ranges.  To learn more about the Linksys EA9350, click
here.

2.  What is the maximum PHY data rate for each Wi-Fi band?

The Linksys EA9350 has data rates of up to 1147 Mbps on the 2.4 GHz radio and up to 4804 Mbps on the 5 GHz radio.

3.  What spatial streams does the Linksys EA9350 support?

The Linksys EA9350 supports 4x4 spatial stream for each radio band.

4.  What is the warranty period of the Linksys EA9350?

The warranty period is 3 years.

5.  Where can I find the router’s serial number?

The router’s serial number is printed on the product label located underneath the Linksys EA9350.  You can also locate this via the web interface.  Access your Linksys cloud account. Under Router Settings, click Troubleshooting > Status > Report > Serial Number.

6.  What are the features and supported formats of the USB ports?

The Linksys EA9350 has two USB 3.0 ports that support external USB hard drives.  The supported formats are FAT, FAT32, NTFS, and HFS+ journaled and non-journaled file systems.  The USB features are FTP support, Media Server support, Secure Folder Access support and SMB v2.0 support.

7.  Are the antennas detachable?

No.  The four antennas are adjustable only.

SETUP AND INSTALLATION 
 
1.  How do I set up the Linksys EA9350?

Setting up the Linksys EA9350 is made fast and easy.  For instructions, click
here.

2.  What is the default IP address and router password of the Linksys EA9350?

The default IP address for this router is 192.168.1.1 and admin is the default router password.

3.  How do I set up my Linksys EA9350 to Bridge Mode using my Linksys cloud account?

To learn how to set up the Linksys EA9350 to Bridge Mode, click here.

FIRMWARE UPGRADE

1.  How do I upgrade the firmware on the Linksys EA9350?


Upgrading the firmware of your router allows you to fully enjoy its complete features.  The upgrade can be done either manually or automatically.  The Linksys EA9350 has a Router Firmware Update feature that can be set to Automatic to update the router automatically whenever there is a new firmware available.  Click on the links below for step-by-step instructions:
 
How to automatically update the firmware of the Linksys Smart Wi-Fi Routers
Manually upgrading a Linksys Smart Wi-Fi Router’s firmware


WIRELESS CONNECTION AND SECURITY

1.  What Wi-Fi security modes does the Linksys EA9350 support?

The Linksys EA9350 supports WPA2™ Personal and WPA2™ Enterprise.

2.  Which Wi-Fi connection standards and frequencies are supported by the Linksys EA9350?

The Linksys EA9350 is compatible with 802.11a, 802.11b, 802.11g, 802.11n, 802.11ac and 802.11ax.  It supports the 2.4 GHz and 5 GHz frequencies.

3.  How do I connect a device to the Wi-Fi of the Linksys EA9350?

To connect devices to the network, you’ll need to know your Wi-Fi settings such as the Wi-Fi name and password.  For specific instructions, click here.

4.  Where is the default Wi-Fi name and password of the Linksys EA9350 located?

The default Wi-Fi name and password can be located at the product label underneath the Linksys EA9350.

5.  How many Guest networks can I set up on my Linksys EA9350?

There are two Guest networks that can be set up on the Linksys EA9350
– one for each network band (2.4 GHz and 5 GHz).  The default Wi-Fi name of each Guest network is the SSID of the main network appended with the -guest suffix.

NOTE:  This router supports up to 50 guests.  Guests will be removed in a First-In, First-Out (FIFO) order once the maximum number of clients is reached.


6.  How can I configure Parental Controls?

To learn how to configure the Parental Controls feature, click here.

7.  What is the Wireless Scheduler feature of my Linksys EA9350, and how can I use it?

The Wireless Scheduler feature allows you to turn OFF or ON the Wi-Fi networks, including the Guest networks at your preferred time.  Follow the steps below to access this feature:

 
Step 1:
Access your Linksys cloud account.  To know how, click here.

Step 2:
Click Wi-Fi Settings.

Step 3:
Click the Wireless Scheduler sub-tab.

Step 4:
Turn ON or OFF the access to your Wi-Fi by clicking a box or boxes in the calendar.  White squares indicate that the Wi-Fi networks are ON while the blue squares indicate that the Wi-Fi networks are OFF.

QUICK TIP:  Make sure that the time zone of your router is accurate so that the Wireless Scheduler applies the correct time setting.  To adjust the router's time, check the current Router Time at the bottom right of the Wireless Scheduler page and click the Edit button.


Step 5:
Click the Apply button then click Ok.

ADVANCED CONFIGURATION
 
1.  Does the Linksys EA9350 allow VPN tunnels using IPSec, L2TP or PPTP protocols to pass through the router?

Yes.  The Linksys EA9350 allows VPN tunnels using Internet Protocol Security (IPSec), Layer 2 Tunneling Protocol (L2TP) or Point-To-Point Tunneling Protocol (PPTP) as passthrough.

2.  Does the Linksys EA9350 support SPI firewall?

Yes, this helps protect your local network from internet threats.  The SPI firewall is enabled by default.

3.  Does the Linksys EA9350 offer a Filter ident (Port 113) that blocks specific internet data types?

Yes, this feature keeps port 113 from being scanned by devices outside your local network.

4.  What is Demilitarized Zone (DMZ) and what is it used for?

The DMZ feature allows one local user to be exposed to the internet for use of a special-purpose service such as internet gaming and videoconferencing (VC).  The DMZ hosting forwards all the ports at the same time to one computer. 

NOTE:  Port Forwarding is more secure compared to enabling the DMZ feature because it only opens the ports you want to open.


5.  What DDNS providers does the Linksys EA9350 support?

The Linksys EA9350 supports Dyn.com and NO-IP.com providers.

TROUBLESHOOTING 
 

1.  How can I reset the Linksys EA9350 to factory defaults?

There are two ways to reset the Linksys EA9350 to factory defaults:
  • Hardware Reset – To reset your router to factory settings, press and hold the Reset button while the light on front of the router blinks red.  Do not release the button until the light goes out and then turns bright red. 
  • Software Reset – Log in to your Linksys cloud account.  Under Router Settings, click Troubleshooting > Diagnostics.  Click Reset under Factory reset.

2.  I have reset the Linksys EA9350 but now I can’t launch the setup page.  What should I do?

Make sure your computer is connected to the default Wi-Fi settings of the router.  In addition, if your computer has a static IP address, make sure it has valid DNS numbers.  If not, set the computer to obtain an IP address automatically. You can also try using the default IP address of the router: http://192.168.1.1.

QUICK TIP:  If needed, reassign a static IP address back on the computer.


3.  What should I do if I can't connect to the internet via Wi-Fi and my network name is not listed on the available networks?

Try to perform the following steps to resolve the issue:
  • Verify that your router's power light is ON and steady.
  • To assess if you have Wi-Fi range issues, try moving your laptop or mobile device closer to your router.
  • Make sure that the 2.4 GHz or 5 GHz band is enabled in the router.
  • Using a wired computer, open the router's web-based setup page and make sure that Broadcast SSID is enabled.  For further instructions on how to access your Linksys cloud account through a web browser, click here.

4.  Does the Linksys EA9350 support Linksys Shield?

The Linksys EA9350 does not support Linksys Shield but has support for basic Parental Controls.

5.  Can I also block HTTPS websites in Parental Controls?

Yes, website addresses starting with https:// can be blocked. 

NOTE:  Once you block these websites using the Parental Controls Tool of your Linksys EA9350, redirection to the Tool's page will not take place after you save your settings.   Instead, you will see a browser error page.  Although this is a normal behavior, this occurs because the https:// websites have encryption.


6.  What should I do when my Wi-Fi is slow, inconsistent, suffering from weak signal, or is having difficulty maintaining a VPN connection?

Wi-Fi technologies use radio frequency as a medium to connect devices.  This means that connectivity and the throughput performance between devices decrease when the distance between devices increases.
 
Other factors that can cause signal degradation are the following:
  • Obstructions such as walls, fixtures, furniture and metal appliances
  • Wi-Fi signal interference caused by other devices using the same frequency such as baby monitors, microwave ovens, etc.
NOTE:  Connection speed may decrease as you move farther from the router.
 
Troubleshooting Tips:
  • In order to determine if Wi-Fi issues are related to distance, it is recommended to temporarily move the computer within 10 feet from the router if possible.
  • You may also change the Wi-Fi channel of your router.  This will resolve issues of Wi-Fi interference to improve the performance and reliability of your network.

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