Linksys LAPAX3600C Frequently Asked Questions

TABLE OF CONTENTS
 
5. What is the USB port for?

SETUP AND INSTALLATION

1. 
How do I power ON the access point?
2. What is the maximum power consumption of the access point?
3. What is the default SSID of the access point?
4. What is the Linksys Cloud Manager 2.0?
5. How do I create a cloud manager account?
6. How do I create an organization and network on the Linksys Cloud Manager?
7. What is an organization?
8. What settings can I configure on the Networks page?
9. How do I add an access point to a network?
10. How do I rename a client?
11. How many networks and access points can I add to an organization?
12. How do I select a certain access point to use a specific wireless SSID?
13. How do I create a wireless SSID?
14. How do I enable or disable the SSID broadcast on the access point?
15. How do I set the access point's location on the map?
16. What are the default IP addresses and log in settings of the access point?
17. How do I change the default local admin password of the access point?
18. How do I change my Linksys Cloud Manager password?
19. I am replacing my access point.  Do I need to do anything?
 
FEATURES AND FUNCTIONS
 
1. 
What WiFi security settings does the access point support?
2. What is the difference between Wi-Fi SSIDs and Wireless SSID Slots?
3. How do I add a wireless SSID slot to a specific access point?
4. How many wireless SSID slots can an access point support?
5. How do I change the channel of the access point?
6. Can I set the time zone on the access point?
7. What is a splash page and how do I configure it?
8. How do I set up or change the settings of my account?
9. Can I add other members to manage an organization?
10. Can I transfer the ownership of an organization to another member?
11. How do I delete a member from an organization?
12. How do I add an access point to the Inventory?
13. How do I manage the access point remotely and locally?
14. Can the access point send email notifications to members?
15. What local settings can I configure when the Linksys Cloud Manager is enabled?
16. Can I supply power to the access point by connecting it to a PoE device?
17. What is the PHY data rates of the access point?
18. What is the power input specification of the access point?
19. Can I use this access point outdoors?

ADVANCED SETTINGS
 
1. 
How do I configure the VLAN Tagging settings of the access point?
2. How does the Wireless Client Isolation feature work?
3. Can I manually upgrade the firmware of the access point?
4. Can I set a bandwidth speed limit on the access point?
5. What TCP or UDP ports are used by the access point in the Linksys Cloud Manager?

TROUBLESHOOTING
 
1. 
Why is the access point showing that it is offline in the Linksys Cloud Manager and how do I fix this?
2. How do I delete an access point from a network?
3. There are no SSIDs in the Wireless SSID Slots page to select for the access point.  What could be the problem?
4. How do I change the settings of an SSID?
5. How do I reset the access point to factory default settings?
 


PRODUCT INFORMATION

1. What is the Linksys LAPAX3600C AX3600 Cloud Access Point?

The Linksys LAPAX3600C AX3600 Cloud Access Point is an 802.11ax dual-band access point that supports Linksys Cloud Manager 2.0. With the free cloud management, you can have access to an enterprise-class cloud-native management solution without the recurring fees making it the top choice for high client density applications. To learn more, click here.

2. What are the packaging contents of the Linksys LAPAX3600C?
 
The following are the Linksys LAPAX3600C package contents:
 
  • Linksys LAPAX3600C
  • One wall/pole bracket for wall or pole installation 
  • One pole ring
  • Two ceiling brackets for ceiling mounting 
  • Two wall screws
  • Quick start guide
  • CD with documentation

3. What are the behaviors of the access point's indicator lights?

The access point has status lights on top that indicate the behavior and activity of the device. To learn the behavior of the indicator lights, click here.

4. How many ports does the access point support?

The Linksys LAPAX3600C has the following ethernet ports:

 
  • One 2.5 Gbps PoE port
  • One Gigabit ethernet data port (for future use)

5. What is the USB port for?

The USB 2.0 port is for future use.

SETUP AND INSTALLATION


1. How do I power ON the access point?

To supply power to the access point, you can connect it to a PoE injector, PoE switch or a power adapter with a 12V 2.5A, 5.5/2.1 mm jack. The access point does not come with a power supply unit.   

2. What is the maximum power consumption of the access point?

The maximum power consumption of the Linksys LAPAX3600C is 24W.

3. What is the default SSID of the access point?

The default SSID is Linksys xx: xx: xx: xx: xx: xx: (the xx is for the MAC address). When the access point is in factory defaults, the SSID has no encryption.

4. What is the Linksys Cloud Manager 2.0?

The Linksys Cloud Manager 2.0 is the cloud platform for remote management of the access point. You can manage the access point through https://cloudmanager.linksys.com. 

5.  How do I create a cloud manager account?

You can create your own account at https://cloudmanager.linksys.com.  

6.  How do I create an organization and network on the Linksys Cloud Manager?

For further instructions on how to create an organization and network, click here.

7.  What is an organization?

An organization is typically the name of your company or customer. The Linksys Cloud Manager allows you to create an unlimited number of organizations so you can segment your network configurations however you choose. This allows you to conveniently manage multiple organizations from a single account. This will also allow you to add and remove members that have access to the entire organization or to specific networks only. To learn more, click here.

8.  What settings can I configure on the Networks page?

To learn what settings are supported on the Networks page, click here.

9.  How do I add an access point to a network?

To add an access point to a network, you will need its serial number and MAC address. For step-by-step instructions, click here.

10.  How do I rename a client?

Log in to the cloud manager and select a network.  Click on the Clients tab then select a client from the list. On the client's page, click the ellipsis on the upper right side and click Rename. Enter a new name in the field and click Confirm once you're done.

11.  How many networks and access points can I add to an organization?

An organization can have an unlimited number of networks and access points.
  

12.  How do I select a certain access point to use a specific wireless SSID?

By default, when you create a wireless SSID it will automatically be assigned to all access points in the network. To learn how to assign the SSID to a specific access point, click here .
 

13.  How do I create a wireless SSID?

For further instructions on how to create a wireless SSID on the access point, click here.
 

14.  How do I enable or disable the SSID broadcast on the access point?

For further instructions on enabling or disabling the SSID broadcast, click here.

15.  How do I set the access point's location on the map?

For further instructions on enabling the map location for an access point, click here.

16.  What are the default IP addresses and log in settings of the access point?
                                 
If no DHCP server is detected, the default IP address is 10.0.0.1 or 192.168.1.252 and admin is the default username and password. Once the access point has detected a DHCP server it will turn into a client. You can then look up the new IP address either in the DHCP table or log in to Linksys Cloud Manager.


17.  How do I change the default local admin password of the access point?

To change the default local admin password on the access point in a network, log in to the cloud manager and select a network then go to the Settings tab. For further instructions, click here.

18.  How do I change my Linksys Cloud Manager password?

To learn how to change your password, click here.

19.  I am replacing my access point.  Do I need to do anything?

If you are replacing your access point, you need to delete the access point from the network via the cloud manager. To learn more, click here. 

FEATURES AND FUNCTIONS


1.  What WiFi security settings does the access point support?
 
The Linksys LAPAX3600C supports WPA2™ and WPA2 Enterprise. 
 

2.  What is the difference between Wi-Fi SSIDs and Wireless SSID Slots?
 
The Wi-Fi SSIDs page allows you to create SSIDs (think of this as a page for WiFi profiles). You can also create a splash page (captive portal) or set a bandwidth limit to an SSID. A network can have unlimited SSIDs.
 
The Wireless SSID Slots page displays the SSIDs that are associated to an access point. An access point can have up to eight wireless SSIDs in a slot.
 

3.  How do I add a wireless SSID slot to a specific access point?
  
To learn how to add a wireless SSID slot to a specific access point, click 
here.

4.  How many wireless SSID slots can an access point support?
  
An access point can support up to eight wireless SSID slots.


5.  How do I change the channel of the access point?
 
To learn how to change the channel of the access point, go to the Radio section of the access point's page. To learn more, click 
here.

6.  Can I set the time zone on the access point?
 
Yes. You can set the time zone for a specific access point or for all access points within a network. To learn more, click 
here.

7.  What is a splash page and how do I configure it?

A splash page is the same as a captive portal. It allows you to block wireless clients from accessing the network until user verification has been established. To learn more, click here.
 

8.  How do I set up or change the settings of my account?
 
For further instructions on how to set up or change your account profile, security, and other settings, click 
here.

9.  Can I add other members to manage an organization?
 
Yes. To learn how to add other members, click 
here.

10.  Can I transfer the ownership of an organization to another member?
 
Yes. However, you must be logged in as the owner. To learn more, click 
here.

11.  How do I delete a member from an organization?
  
To learn how to delete a member, click 
here.

12.  How do I add an access point to the Inventory?
 
The Inventory is the virtual repository for access points that you are not using. To learn how to add an access point to the Inventory, click 
here.

13.  How do I manage the access point remotely and locally?
 
Local management is mostly used to view a quick summary of the access point and to conduct network diagnostics. You can only manage the access point using the Linksys Cloud Manager. For more information, click 
here.

14.  Can the access point send email notifications to members?
 
Yes, you can enable it to send notifications when an access point goes offline. To learn more, click 
here.
 

15.  What local settings can I configure when the Linksys Cloud Manager is enabled?
 
For more information on the configuration of the local settings, click 
here.

16.  Can I supply power to the access point by connecting it to a PoE device?

Yes, you can use a PoE injector or PoE switch to supply power to the access point. It has PoE/PoE+ support and can draw both power and data from a single ethernet cable. The access point has no power jack for a power adapter. You can also use a power adapter with a 12V 2.5A, 5.5/2.1mm jack.  The unit does not come with a power adapter.

17.  What is the PHY data rates of the access point?

The access point supports PHY data rates of up to 1200 Mbps for the 2.4 GHz radio and up to 2400 Mbps for the 5 GHz radio.

18.  What is the power input specification of the access point?

The DC input is 12V, 2.5A and the PoE input is 54V, 0.6A.

19.  Can I use this access point outdoors?

No. This access point is meant to be used indoors.

ADVANCED SETTINGS


1.  How do I configure the VLAN Tagging settings of the access point?
 
By default, the VLAN Tagging feature is disabled on the access point. To enable it, go to Devices and click on the TCP/IP tab of the device. Click Edit to select or enter your settings and click Save once done. On the other hand, you can also configure VLAN Tagging feature for an SSID in the Wireless Settings > Addressing page of the SSID. This option is only available if the access point is set to bridge mode. 


2.  How does the Wireless Client Isolation feature work?
 
When the Wireless Client Isolation feature is enabled, it prevents WiFi clients from communicating to each other within the same SSID and same radio. On the other hand, when it is disabled, clients connected to the same SSID and same radio band will be able to communicate to each other. To learn more, click 
here.

3.  Can I manually upgrade the firmware of the access point?
 
No, this is not supported. Firmware upgrade for the device can only be done via the Linksys Cloud Manager 2.0. To learn more, click 
here.

4.  Can I set a bandwidth speed limit on the access point?
 
Yes, you can set bandwidth limitations for SSIDs and clients. To learn more, click 
here.

5.  What TCP or UDP ports are used by the access point in the Linksys Cloud Manager?

The access point will communicate with port TCP/8002. In case port TCP/8002 is closed, the access point will change and use port TCP/443 instead.  

NOTE: Port TCP/443 is a fallback port. If the access point uses it to connect to the Linksys Cloud Manager, it will not use port TCP/8002.  Port TCP/443 is the same as the ports used by HTTPS applications. It should be open by default in most networks.

TROUBLESHOOTING


1.  Why is the access point showing that it is offline in the Linksys Cloud Manager and how do I fix this?
 
The access point will display offline due to one of the following reasons:
 
  • The access point is down or is not connected to the internet.
  • The access point was reset. 

To fix these, follow the troubleshooting tips below:
 
  • Confirm the status of the access point by logging in locally and checking the IP address settings.  You can make changes as needed.
  • Try deleting the access point from the network. To learn more, click here. Once it has been deleted, add the access point back to the network. To learn how, click here.
 
For additional details, click here.

2.  How do I delete an access point from a network?
 
For further instructions on how to delete an access point from a network, click 
here.

3.  There are no SSIDs in the Wireless SSID Slots page to select for the access point.  What could be the problem?

To add an SSID to the Wireless SSID Slots page, the SSID must first exist. Go to the Wi-Fi SSIDs page to create it. To learn more, click here. 

4.  How do I change the settings of an SSID?
  
To learn how to change the settings of an SSID, such as changing the password or bandwidth limit, click 
here.

5.  How do I reset the access point to factory default settings?
 
Insert a small item to the reset button, such as a paperclip, then press and hold the button for more than 15 seconds to reset the device to factory default settings.

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