LINKSYS WARRANTY AND SUPPORT INFORMATION - Asia and Pacific, excluding Australia and New Zealand

 WARRANTY AND SUPPORT INFORMATION  

IMPORTANT! 
PLEASE RETAIN PROOF OF PURCHASE AND PRODUCT
WARRANTY INFORMATION

LIMITED WARRANTY

(Asia and Pacific, excluding Australia and New Zealand)
 
This warranty is provided to you by:
  • Linksys Pte. Ltd. - Room 21, Level 30, South Beach Tower, 38 Beach Road, Singapore, 189767
  • Linksys Trading (Shanghai) Co., Ltd - Room 807B, No.118, Xinling Road, China (Shanghai) Pilot Free Trade Zone.
  • Linksys HK Limited - RM 01, 26/F, Harbourside HQ, 8 Lam Chak Street, Kowloon Bay, Kowloon, Hong Kong.
 
IMPORTANT NOTICE REGARDING YOUR CONSUMER RIGHTS
The benefits we give in this manufacturer's warranty (“Warranty”) are additional to any rights and remedies that you may have under the consumer protection laws of your country of residence. Nothing in this warranty limits or affects your statutory rights.

This Warranty is governed by the laws of the country in which you purchased your Linksys product. In many countries, consumers have rights under local consumer laws. Those consumer rights may differ between countries, states and provinces, and often cannot be excluded. Your local consumer rights organization can advise you on your legal rights.
 
This Warranty is not intended to:
  • change or exclude any rights under consumer law in your country of residence that cannot be lawfully changed or excluded; or
  • limit or exclude any right you may have against the retailer or any other person who sold the Linksys product to you.

WHAT DOES THIS WARRANTY COVER?
 
Linksys warrants that the product hardware and any software media (i.e., media on which the product software is provided) will be free from defects in materials and workmanship under normal use during the Warranty Period described below. This means that the product won’t be defective, and that it will look and work as advertised during the Warranty Period.
 
This Warranty does not apply to products purchased from a source other than Linksys or a reseller or distributor authorized by Linksys.
 

How long is the product warranted?

Linksys warrants that the hardware in this Linksys product, and any associated software media, will be free from defects in materials and workmanship under normal use during the Warranty Period. The Warranty Period begins on the date the product was purchased by the original end-user purchaser and lasts for the period set out in the table below:

 
Product Type Warranty Period
New products 36 months
Refurbished products 90 days
Repaired or Replacement products* The longer of the original Warranty Period or 30 days
Software media (if provided with the product) 90 days
 
* If you are a consumer in the People’s Republic of China, your replacement product will be warranted for the Warranty Period for new products.
 
A claim under this warranty is only eligible if it is made within the Warranty Period.  
 

What isn’t covered?
 
Linksys does not give any warranty:
 
  • in relation to software or services, provided by Linksys or any third party, included in or with the product;
  • that the product, software or services will always operate uninterrupted or error free; 
  • that the product, software or services, or any equipment, system or network on which the product, software or services are used are 100% secure and cannot be hacked; or
  • that a third party service the product needs will always be available. 
 
Note: Although Linksys does not make these promises in this warranty, you may have additional rights under consumer laws.

Will this warranty always apply?
 
This warranty does not apply if: 
 
  • the warranty claim was made fraudulently or by misrepresentation;
  • the product was not installed, operated, repaired, or maintained in accordance with Linksys’s instructions;
  • the product has been subjected to abnormal physical or electrical stress, misuse, negligence, or accident;
  • damage to the product is cosmetic, including scratches and dents, or defects caused by normal wear and tear or normal aging of the product;
  • the serial number on the product has been altered, defaced, or removed; or
  • the product was supplied or licensed for beta, evaluation, testing or demonstration purposes, and you didn’t buy or license the product.
 
This Warranty is only valid and enforceable in the country of original purchase.

 
Note: Although this warranty doesn’t apply in these situations, you may have additional rights under consumer laws.

How will Linksys make things right?
 
If you make an eligible claim under this warranty, Linksys will, at its election:

 
 
  • repair the product with new or refurbished parts, or pay the reasonable costs of repairing the product;
  • replace the product with a reasonably available equivalent new or refurbished Linksys product; or
  • refund you the purchase price of the product, minus any rebates and discounts.
 
Any repaired or replacement products are warranted for the remainder of the original Warranty Period or thirty (30) days, whichever is longer. However, if you are a consumer in the People’s Republic of China, your replacement product will be warranted for the Warranty Period for new products  All products and parts that are replaced become the property of Linksys.

 
Note: The rights and remedies outlined above are the only rights and remedies available under this warranty.  However, you may have additional rights under consumer laws.

General Exclusions and Limitations of Liability
 
In some jurisdictions and circumstances it is possible for a manufacturer to change or exclude warranties, conditions or guarantees implied or imposed by law, and to otherwise limit its liability to consumers. In those jurisdictions where it can lawfully do so, and to the full extent that it is allowed by law to do so, Linksys:
 
  • excludes all other express, statutory or implied conditions, representations and warranties, including but not limited to any implied warranties of non-infringement, merchantability, acceptability, satisfactory quality, title, fitness for a particular purpose, loss of or damage to data, lack of viruses or free from virus or malware attack, security, performance, lack of negligence, workmanlike effort, quiet enjoyment, that the functions contained in the product will meet your requirements, or that defects in the product will be corrected, or that your use of the product will generate accurate, reliable, timely results, information, material or data;
  • excludes all liability for the loss of, or damage to, data caused by use of a Linksys product, or its repair;
  • excludes any liability it may have to you for:
    • loss of revenue or profit,
    • loss of the ability to use any third party products, software or services, and
    • any indirect, consequential, special, incidental or punitive loss or damages,  which arises under any law (including the law of negligence) and relates to your use, or inability to use a Linksys product or software, or any related services. This exclusion applies even if Linksys has been advised of the possibility of such damages and even if any warranty or remedy provided under this manufacturer’s warranty fails of its essential purpose; and
  • limits its monetary liability to you, under any law, to the price that you paid for the Linksys product. If a warranty cannot be excluded or disclaimed, it is limited to the duration of the relevant express warranty period.
 
References in this Section to “special, indirect, consequential or incidental losses” shall mean any losses which (i) were not reasonably foreseeable by both parties, and/or (ii) were known to you but not to us and/or (iii) were reasonably foreseeable by both parties but could have been prevented by you such as, for example (but without limitation), losses caused by viruses, Trojans or other malicious programs, or loss of or damage to your data.
 
In addition, please take note that no oral or written information or advice given by Linksys, a dealer, agent or affiliate shall create a warranty.
 
If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired.

 
LINKSYS TECHNICAL AND WARRANTY SUPPORT INFORMATION
 
HOW DO I GET HELP?
 
If you have a question about your product or experience a problem with it, please go to 
http://support.linksys.com. You will find lots of online support tools and information to help you with your product.  
 
What should I do if my product is defective?
 
You always have the option to return the product to the original seller if you have a problem. You can make a claim based on this warranty or any consumer laws that apply to you.


You can also make a claim under this warranty or local consumer laws by contacting Linksys Technical Support. To find out how to contact us, click the “Contact Us” link on the home page of
http://Linksys.com. 
 

If I believe my product is defective and covered by this warranty, what do I need to do?
 
You will need to contact Technical Support for your region at the link above. So that we can help you, you will need to give us some information when you contact us:
 
  • your product model, hardware revision and serial number;
  • the name of your Internet Service Provider (ISP); and
  • proof that you purchased the product, with the date of the purchase shown and place where it was purchased. WE WILL ALWAYS NEED A DATED PROOF OF ORIGINAL PURCHASE TO PROCESS WARRANTY CLAIMS.
 
Sometimes we will need you to send the product back to us so that we can fix or replace it. If we ask you to return your product to us by post, you will be given a Return Materials Authorization (RMA) number and we’ll tell you where to send the product.  You will need to make sure the product is properly packaged and shipped, and you will be responsible for the costs of returning your product to us. We need to identify your product when it reaches us, so you’ll need to include the RMA number AND a copy of your dated proof of original purchase (please keep the original) with the returned product.  We also recommend that you send the package by registered and insured mail or by overnight courier to protect the package while it is in transit. In certain countries, we may ask you to return defective product to the place where you purchased it.
 

What happens when I return my product?
 
Defective products covered by this Warranty will either be repaired, or replaced without charge with the same product or an equivalent product of equal or greater value, or Linksys will provide you with a refund of the purchase price of the product, minus any rebates and discounts.  The remedy offered will be determined by Linksys in its sole discretion.
 
We can only ship replacement or repaired products to locations in the country where the original product was purchased by the original end-user purchaser.  
 
PLEASE MAKE SURE THAT YOU BACK UP ALL OF YOUR DATA AND SOFTWARE ON THE PRODUCT BEFORE SENDING IT IN FOR REPAIR OR REPLACEMENT. LINKSYS IS NOT RESPONSIBLE FOR ANY LOSS OF DATA OR SOFTWARE DURING WARRANTY SERVICE. In the event that your product is repaired and then returned to you, Linksys may need to delete all or part of your data to repair it. Linksys may also install software updates as part of warranty service.  
 
Repairs and replacements not covered under this Warranty or your rights under consumer law will be subject to charge payable by you.
 

Technical support
 

This warranty is not a service or support contract.  Details on our technical support offerings and policies (including any applicable fees) can be found at
http://support.linksys.com.  
 
Linksys provides many different options to support you.  Please click on or go to
http://support.linksys.com for more details.  Please make sure to change to your local country if necessary.
 
Along with the Limited Warranty, Linksys provides Complimentary Assisted Technical Support for the Warranty Period to get your hardware up and running. Complimentary Assisted Technical Support includes technical support (by phone) and live chat (through your computer).  At this time, live chat is only available in certain countries. Please visit our websites (indicated above) in your local area for details.
 
For additional support beyond the Complimentary Assisted Technical Support period or for assistance on advanced features beyond basic support, please contact our Technical Support team to learn more about how we can help you get the most out of your product. Please note that you may be assessed a fee to speak with our technician if you contact us outside the Complimentary Assisted Technical Support period.
 

Additional information on some of our Support Offerings can be found at:
https://www.linksys.com/linksys-support
Please Note:  Some of these offerings may not be offered in your country
 
Telephone support may not be available where you live and may be subject to charge.
 

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