Linksys EA5800 AC1000 Dual-Band Smart Wi-Fi Router Frequently Asked Questions

TABLE OF CONTENTS
 
HARDWARE INFORMATION

1.  What is the Linksys EA5800 AC1000 Dual-Band Smart Wi-Fi Router?
2.  What are the parts of the Linksys EA5800?
3.  What do the lights on the Linksys EA5800 indicate?
4.  What is the warranty period of the Linksys EA5800?
5.  Where can I find the router’s serial number?
6.  What USB standards does the Linksys EA5800 support?

SETUP & INSTALLATION

1.  What are the requirements in setting up the Linksys EA5800?
2.  How do I set up the Linksys EA5800?
3.  Will I be able to run the setup on a hardwired computer even though my wireless adapter is disabled?
4.  What is the default IP address and password of the Linksys EA5800?

FIRMWARE UPGRADE

1.  How do I upgrade the firmware on the Linksys EA5800?

WIRELESS CONNECTION & SECURITY

1.  What wireless security modes do the Linksys EA5800 support?
2.  Which wireless connection standards and frequencies are supported by the Linksys EA5800?
3.  Where can I see the default Wi-Fi name and password of the Linksys EA5800?
4.  Can I change the default Wi-Fi settings during Smart Setup?
5.  Does the Linksys EA5800 support simultaneous dual-band (2.4 GHz and 5 GHz)?
6.  What are the maximum support Wi-Fi speeds?
7.  How do I change the channel of my Wi-Fi?
8.  Does the Guest network support the 5 GHz band?
9.  
Does this support IPv6 RD for its internet connection?

ADVANCED CONFIGURATION

1.  What is a media server, and how does it work?
2.  Can I connect a USB hub to the USB port of the Linksys EA5800 to use multiple devices?
3.  Can I connect a USB printer to the Linksys EA5800?
4.  Does the Linksys EA5800 allow VPN tunnels using IPSec, L2TP or PPTP protocols to pass through the router?
5.  Does the Linksys EA5800 support SPI firewall?
6.  What DDNS service does the Linksys EA5800 support?

TROUBLESHOOTING

1.  How can I reset the Linksys EA5800 to factory defaults?
2.  I have reset the Linksys EA5800 and now I can’t launch the Smart Setup.  What can I do?
3.  What should I do if I can't connect to the internet wirelessly and my Wi-Fi name is not listed in Available Networks?
4.  My Parental Controls blocks HTTPS but returns a blank page instead of redirecting to the Parental Controls screen.  Is this a normal behavior?


HARDWARE INFORMATION

1.  What is the Linksys EA5800 AC1000 Dual-Band Smart Wi-Fi Router?

The Linksys EA5800 is an AC1000 Dual-Band Smart Wi-Fi Router, in the EA-series product line, with fast ethernet ports and one USB 2.0 port.  It supports data rates up to 150 Mbps on the 2.4 GHz band and 867 Mbps on the 5 GHz band.

2.  What are the parts of the Linksys EA5800?

The Linksys EA5800 has the following parts:
  • Ports - Four fast ethernet / LAN, one internet / WAN, one USB 2.0 for a USB drive, one power port
  • Lights - Power / WPS, ethernet / LAN, internet status light
  • Wi-Fi Protected Setup™ (WPS) push button
  • Reset button located under the device
  • Two external, non-detachable, antennas
     
  • OFF - Power OFF
  • Flashing (0.7 Hz) - Booting / system self-test / firmware upgrade
  • Flashing (1.0 Hz) - WPS in progress (up to 2 minutes)
  • Flashing (2.0 Hz) - WPS error / WPS session overlap for 2 minutes, then back to solid green
  • Solid - Power ON / device is ready / WPS is successful
     
LAN (Green)
 
Status
  • OFF - No physical link on LAN port
  • Flashing - Data is transmitting through LAN port
  • Solid - Physical link is up on LAN port;  No data activity
     
Internet (Green)
 
Status
  • OFF - No physical link on the internet port
  • Flashing - Data is transmitting through the internet port
  • Solid - Physical link is up on the internet port;  No data activity
     
4.  What is the warranty period of the Linksys EA5800?

The warranty period is dependent on the country of purchase.  For more information about your device’s warranty, click 
here.

5.  Where can I find the router’s serial number?

The router’s serial number is printed on the sticker located underneath the device.

6.  What USB standards does the Linksys EA5800 support?

The Linksys EA5800 has one USB 2.0 port.  The USB port supports external USB drives only with FAT32 file format - up to 500 mA current draw.

SETUP & INSTALLATION


1.  What are the requirements in setting up the Linksys EA5800?

Before setting up the Linksys EA5800, you will need the following:
  • A broadband internet connection such as a cable or DSL modem with RJ45 (ethernet) port
  • At least one computer with an installed network interface adapter
  • RJ45 ethernet networking cable
  • Latest Adobe Flash® Player​
  • Latest version of Chrome™, Firefox®, Safari®, Microsoft® Edge or Internet Explorer® 8
2.  How do I set up the Linksys EA5800?

There are two ways to set up the Linksys EA5800 on the computer:
  • Smart Setup - The Smart Setup is embedded in the firmware of the Linksys EA5800.  It allows you to run setup from a web browser.  To learn how to set up the Linksys EA5800 using Smart Setup, click here.
     
IMPORTANT:  For PPPoE users, in order to start the Smart Setup you must enter “linksyssmartwifi.com” or “192.168.1.1” in a web browser since you will not be automatically redirected to the Smart Setup Wizard.
  • Manual Setup - There is an option to bypass the Smart Setup and log in straight into the web-based setup page.  On the home page of the Smart Setup, click the Manual configuration link on the bottom left side and click Next.
3.  Will I be able to run the setup on a hardwired computer even though my wireless adapter is disabled?

Yes, you will be able to run the setup on a hardwired computer even though the wireless adapter is disabled.  Just connect the router to the computer using an ethernet cable and start the Smart Setup.

4.  What is the default IP address and password of the Linksys EA5800?

The default IP address for this router is 192.168.1.1 and admin is the default password.

FIRMWARE UPGRADE


1.  How do I upgrade the firmware on the Linksys EA5800?

Automatic firmware updates is supported by default on the Linksys EA5800.  You may also click the Check for Updates button to verify if there is a new firmware available.

NOTE:  If you wish to upgrade the Linksys EA5800 manually, download the latest firmware from the 
Linksys EA5800 Downloads page first.  Then, click the Choose File button on your Linksys cloud account.

WIRELESS CONNECTION & SECURITY

1.  What wireless security modes do the Linksys EA5800 support?

The Linksys EA5800 supports WEPWPA2™-Personal, WPA2/WPA™-Mixed Personal, and WPA2/WPA Mixed Enterprise.

2.  Which wireless connection standards and frequencies are supported by the Linksys EA5800?

The Linksys EA5800 is compatible with 802.11ac, 802.11b, 802.11g, 802.11n, and 802.11a.  It supports the 2.4 GHz and 5 GHz frequencies. 

3.  Where can I see the default Wi-Fi name and password of the Linksys EA5800?

The default Wi-Fi name and password is located at the bottom of the Linksys EA5800.

NOTE:  If you want to personalize the Wi-Fi name and password,
 click here for step-by-step instructions.

4.  Can I change the default Wi-Fi settings during Smart Setup?

Yes, you will have the option to customize the Wi-Fi name and password.

5.  Does the Linksys EA5800 support simultaneous dual-band (2.4 GHz and 5 GHz)?

Yes, the Linksys EA5800 supports simultaneous dual-band.

6.  What are the maximum support Wi-Fi speeds?

The 2.4 GHz band of the Linksys EA5800 supports up to 150 Mbps and the 5 GHz band of the Linksys EA5800 supports up to 867 Mbps.

7.  How do I change the channel of my Wi-Fi?

For instructions on how you can change the channel of your Wi-Fi, click here.
 
8.  Does the Guest network support the 5 GHz band?

No.  The Guest network only supports the 2.4 GHz band for your guest clients.


9.  Does this support IPv6 RD for its internet connection?

Yes. It supports IPv6 RD and 6to4 tunneling.

ADVANCED CONFIGURATION

1.  What is a media server, and how does it work?

The built-in media server streams music, video, and photos from the attached storage device to any UPnP compatible media adapter.  And you can get to your files from anywhere in the world through the internet.

2.  Can I connect a USB hub to the USB port of the Linksys EA5800 to use multiple devices?

No.  The USB port supports only USB external drives.
 
3.  Can I connect a USB printer to the Linksys EA5800?

No.  The EA5800 only supports USB external drives.

4.  Does the Linksys EA5800 allow VPN tunnels using IPSec, L2TP or PPTP protocols to pass through the router?

Yes.  The Linksys EA5800 allows VPN tunnels using IPSec, L2TP or PPTP protocols to pass through the router.

5.  Does the Linksys EA5800 support SPI firewall?

Yes.  The Linksys EA5800 supports SPI firewall.

6. What DDNS service does the Linksys EA5800 support?

The Linksys EA5800 supports Dyn.com and TZO.

TROUBLESHOOTING

1.  How can I reset the Linksys EA5800 to factory defaults?

You can reset the Linksys EA5800 by pressing and holding the Reset button located at the bottom of the router for 10 seconds until the light indicator starts flashing.
Step 1:
Enter “myrouter.local” or “192.168.1.1” in a web browser.

Step 2:
If your computer has a static IP address, make sure it has valid DNS numbers.  If not, set the computer to obtain an IP address automatically.

Step 3:
Retry Smart Setup then, if needed, reassign a static IP address back on the computer.
  • Verify that your router is ON and the Power light is solid green.
  • If you are far from the router, you might try moving closer to see if your device is out of the Wi-Fi range.
4.  My Parental Controls blocks HTTPS but returns a blank page instead of redirecting to the Parental Controls screen.  Is this a normal behavior?

Yes, for HTTPS this is by design.  Some HTTP sites that redirect to HTTPS will produce a blank screen as well.

 

Was this support article useful?

Additional Support Questions?
Search Again