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Linksys Shield powered by Trend Micro Frequently Asked Questions

TABLE OF CONTENTS
 
  1. What is the Linksys Shield?
  2. What are the requirements of Linksys Shield?
  3. How do I subscribe to Linksys Shield?
  4. How does the Linksys app dashboard with Linksys Shield feature look?
  5. What is Parental Controls and where can I locate it on the Linksys app?
  6. How do I Block Specific Websites using Parental Controls?
  7. How do I use the Block by Category feature in Linksys Shield?
  8. What is the Block by Category feature of Linksys Shield and how do I subscribe to it?
  9. How do I check and manage the Linksys Shield subscription?
  10. How do I cancel my Linksys Shield subscription?
  11. What are the four preset filters in Linksys Shield’s Block by Category feature?
  12. How do I customize a category filter on Linksys Shield?
  13. How do I pause internet access using the Parental Controls feature?
  14. How do I schedule a pause using the Parental Controls feature?
  15. Can I configure Linksys Shield on the Velop's web-based setup page?
  16. What are the different filter categories and subcategories available in Linksys Shield?


1.  What is the Linksys Shield? 

Linksys Shield is a premium tool for parents to filter internet content on your kids’ devices.  The four age appropriate filters are preset to allow or block categories of internet content.  Each category and its subcategories are fully customizable to meet each family’s needs.  You can also enter specific websites that will override a filter – always blocking them from a device.  For more information, click here.

2.  What are the requirements of Linksys Shield?

The requirements of Linksys Shield are the following:

  • Linksys app version 2.8.0 or later
  • Velop Tri-Band (WHW03 or WHW03 v2) with the latest firmware are supported
NOTE:  If you have a mixed network with other Velop nodes (e.g. WHW03, WHW01, WHW01P or VLP01), make sure the WHW03 is the parent node.  
  • Linksys cloud account

3.  How do I subscribe to Linksys Shield?

To learn how you can subscribe to Linksys Shield, click hereFor instructions on checking and managing your Linksys Shield subscription, click here.

4.  How does the Linksys app dashboard with Linksys Shield feature look?

The Linksys app dashboard has a new section promoting Linksys Shield.   To learn more about this, click here.

5.  What is Parental Controls and where can I locate it on the Linksys app?

The Parental Controls feature in the Linksys app allows you to restrict a user’s internet access within your network.  With this, you can pause internet access, schedule a pause, block specific websites, and even block by category (if you are subscribed to Linksys Shield).  To learn more about this, click here

6.  How do I Block Specific Websites using Parental Controls?

The Parental Controls feature makes it easy to manage and limit internet usage on all your home devices by blocking specific websites.  You can click here to learn how.

7.  How do I use the Block by Category feature in Linksys Shield?

For instructions on how to use the Block by Category feature in Linksys Shield, clichere.

8.  What is the Block by Category feature of Linksys Shield and how do I subscribe to it?

Block by Category allows you to block internet content by category.  This is an additional feature of Parental Controls when you subscribe to Linksys Shield.  For more information about Block by Category and learn how to subscribe to Linksys Shield, clichere.

9.  How do I check and manage the Linksys Shield subscription?

The Linksys Shield subscription will allow you to filter internet content on kids’ devices and more.  To learn how you can check and manage your subscription, clichere.

10.  How do I cancel my Linksys Shield subscription?

To learn how to cancel your subscription, click here.

11.  What are the four preset filters in Linksys Shield’s Block by Category feature?

Subscribing to Linksys Shield allows you to block the internet content by category through Block by Category.  There are four preset filters that you can choose from.
  • Child (ages 8 and under)
  • Pre-Teen (ages 9-12)
  • Teen (ages 13-17)
  • Adult (ages 18+)

12.  How do I customize a category filter on Linksys Shield?

After you have selected a preset filter (Child, Pre-Teen, Teen, or Adult), you can also select a category by tapping on the category name and this will expand the subcategory list.  To learn how you can customize a category filter, click here.

13.  How do I pause internet access using the Parental Controls feature?

Click here to learn how you can pause internet access using the Parental Controls feature in your Linksys app.

14.  How do I schedule a pause using the Parental Controls feature?

With Parental Controls, you can create a schedule to block internet access for a device at a certain time and day.  You can also create multiple schedules for a device.  To do this, clichere.

15.  Can I configure Linksys Shield on the Velop's web-based setup page?

No.  When you are subscribed to Linksys Shield, you will see a blocking page for the Parental Controls section on the Velop’s web-based setup page.  This means that you must use the Linksys app to manage Linksys Shield.  For more details and additional instructions, click here.
 
16.  What are the different filter categories and subcategories available in Linksys Shield?
 
For a complete list of the different filter categories and subcategories available in Linksys Shield, click here.

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