Resolving common Linksys cloud account error messages

Linksys Smart WiFi routers can automatically detect whether you have an active internet connection or if you have issues with connectivity. Accessing the page when you do not have an active internet connection may display error prompts and messages on your browser. Also, even when you’re online, you may encounter login issues. 

Before you begin:


  • Make sure to reboot or power cycle your router. A reboot will temporarily disconnect devices but these will automatically connect once the reboot is finished.
  • Try using a different browser to access the page.
  • If you do not have another browser, try clearing the cache of the current browser being used.

Internet connection is down
You may see this error when the router is unable to detect an active internet connection from your internet service provider (ISP). 

To resolve this, check the connectivity from your modem. Using an ethernet cable, connect your computer directly to the modem. Launch a web browser and check if you can connect to a website.

If you are unable to establish a connection from the modem, contact your ISP. On the other hand, if your modem is online but your router is not, you may need to reset the router to factory settings and set it up again. 

Router Not Found

This error message occurs when you are logged in to your Linksys cloud account and it is unable to detect your router. To resolve this, follow the instructions presented in the list below. After performing the steps, click Retry.


The router is not set up
This error message occurs if you continue to click Retry after encountering the Router Not Found message. This may also appear after performing a reset on your router. To resolve this, proceed to set up your router as stated in the prompt. Tick the box that says, I understand that my network is currently open and not secure. I would like to use Linksys Smart Wi-Fi Account to configure my router’s security settings then click Continue.

Account Suspended

This error appears due to many failed login attempts to your account. To resolve this issue, you may opt to wait for at least 2 hours before trying again. If you are unable to remember your account details, you may need to reset the router to factory settings and set it up again. 

Unexpected Error 2123

If you encounter this prompt, click Ok. Proceed to reset and reconfigure your router. 

Error 2112

This is a Linksys cloud access error that is a result of making a change in the configuration that is not compatible with the device, or not compatible with the functionality of the firmware. One example is if a user tries to push an invalid MAC address into the MAC Filtering settings (depending on which router they have) they may see error 2112. To resolve this issue, a factory reset of the device is required.

Error 2118

This occurs when there is an IPv6-related error on your network. To resolve this issue, access your Linksys cloud account and go to Router Settings > Connectivity > Internet Settings > IPv6 and disable it. If this does not resolve the error, a factory reset, firmware upgrade, and reconfiguration of your router are required.

Error 2178

This error occurs when there are devices in the network that have the same name or IP address. To resolve this, turn the device/devices OFF, then turn each of them back ON one by one. If you're still having the same problem, turn your devices OFF again then access your Linksys cloud account and rename your device under Device List (also known as Network Map for some routers).

Error 2197

This error occurs when a conflict is created when trying to configure the IP address of a router within the same range as your main router's IP address. If the DHCP Server is disabled, you can resolve this issue by re-enabling it and then modifying the Start IP address. After applying the changes, un-check the box to disable the DHCP server.

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